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East Coast Mechanical

Heating and Air Conditioning, Appliance Repair, Plumbing,

About us

East Coast Mechanical (ECM) is one of the largest family owned residential and commercial air conditioning, plumbing, electrical and home warranty companies in South Florida. ECM has been serving Broward County, Palm Beach and Martin County since 1985. As the #1 South Florida Service Contract & A/C company ECM takes pride in exceptional care and attention to detail, which is what sets us apart from the rest. ECM has 127 fully stocked trucks, 200+ employees and certified technicians with over $5 million completed service calls. The ECM team is committed to providing a higher standard of excellence, superior workmanship and increased value to each customer. ECM offers the best home warranty plans in the state, if not the country. Our strategically developed warranty plans have been designed to not only save our customers huge repair or replacement expenses, but they also unequaled peace of mind. Our service warranty plans are price-competitive, cover both parts and labor, and offer brand-new, comparable replacements on covered items. In addition to our warranty plans, we offer commercial service contracts and have an extensive air conditioning installation, service and repair center for Air Conditioning and Plumbing for both residential and commercial sites. Call us now to learn more about our energy efficient solutions!

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

AC Repair, AC Tune-Ups, AC Installation, Plumbing, Commercial AC, Commercial Plumbing, Electrical, Appliance Repair, Drain Cleaning, Hydrojetting, Burst Pipe, Clogged Toilet, Sewer Line Repair, Water Leak Detection, Repiping, Backflow Testing & Certification, Sump Pumps, Water Filtration & Heaters, Water Heater Repair, Maintenance, Installation, Replacement, Video Inspection of Drain and Sewer, Shut-off Valves, Hose Bibs, Main Line Valves, Sinks, Faucets, Shower Valves, Heat Pumps and more.

Services we don't offer

Duct cleaning, Dryer Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.61,002 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
1%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 676-700 of 1002 reviews

Tara G.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Brad at ECM was extremely helpful in arranging the installation of a new air conditioning unit with my house sitter as the old unit broke while I was not in Florida and was not able to be there for the install. Everything went smoothly and the technicians left everything neat and in order. Thanks for making this an easy fix even with me not being there!
Description of Work: A/C unit replacement (condenser and coils)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,300

Suzanne L.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
They're very good, and very quick. They really was good.
Description of Work: The light was flashing. It turned out to be a part that the guy didn't have on his truck, they came back the next day to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan H.
12/2016
4.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
The best part of working with them is when it is a small problem they come quickly. The worst is last year they had to order a part and they left us in 100 degree weather without air conditioning for about four days. We had to stay in a hotel. We pay an annual fee. They cover all of our appliances.
Description of Work: We have a service contact with East Coast Mechanical/ ECM. They service our air conditioner. They were last here to clean out a drain line.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Christian S.
12/2016
1.0
heating & air conditioning/hvac
  + -1 more
I canceled... called my own guy out and he fixed it the next day... I am contesting the charge with my credit card company for the service contract (and I will win) and I would advise you all to steer clear of this warranty company - It looks good on paper, but they fall flat when you are in a crunch.
Description of Work: I had ECM for the last 7 years - I had the whole home warranty and I had very few issues in the first 5 years. In the last 2 years however, there has been a complete downward spiral and the service level has fallen out entirely. I had some A/C issues and they came and looked at it and hit me with a "you need a new A/C Unit" - Further, they have a guy there - I think his name is Kevin - he is garbage - He will call you and try to sell you a new A/C unit (like HARD sell) and I explained to him that I could and would care less to get a new unit and I only wanted it fixed... He basically disconnected the call and I had to get a seperate company out to fix the issue (It was a fan motor and not a big deal) That was last year - This year I have an issue with the top floor A/C unit and now... Kevin says they are too busy and cant get someone out for 4 days? Are you kidding me? This is what I pay for? I canceled... called my own guy out and he fixed it the next day... I am contesting the charge with my credit card company for the service contract (and I will win) and I would advise you all to steer clear of this warranty company - It looks good on paper, but they fall flat when you are in a crunch.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$650

jack M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
I was very satisfied with the two people that did the installation. They were very neat and cleaned up after themselves. They arrived on time and worked until the job was complete. I will recommend ECM to everybody.
Description of Work: Install a new Air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Coast Mechanical
Thank you for your purchase and for your kind words. We have also passed them on to our Air Conditioner Installers and they too said thank you very much! On behalf of everyone here at ECM, we wish you and your family a Very Happy Holiday Season!

Ellen C.
11/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair, home warranty companies, drain cleaning
  + 3 more
Whenever I have needed service it was scheduled in a timely manner and completed to my satisfaction.
Description of Work: I have had a service contract with ECM for over fourteen years. From the first phone call to the present day, ECM has fixed any problem that I have had in my apartment. Their personnel have always been very helpful and knowledgeable. I would definitely recommend this company to anybody that needs a reliable service contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Coast Mechanical
Thank you for your review. We truly appreciate you taking the time to rate us and for your kind words. With All Good Wishes for a Happy Holiday Season!

mary B.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
I was only going to shop around to get estimates but John Longden indoor comfort specialist sold me on my first attempt to buy a new air conditioner as he was so complete in explaining all that ECM had to offer me in their price!!! I was sure that I could not find a better deal and after two hours of John answering all of my questions and informing me of how much ECM offered I was sold!!! Thank you John and ECM!!!
Description of Work: I was in need of a new air conditioner system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shari S.
11/2016
5.0
heating & air conditioning/hvac, plumbing, small appliance repair
  + 1 more
They diagnosed our problem the next day. They ordered the part and called to set up a time to fix the dishwasher. They came as expected and fixed it without trouble. They were very kind, careful, clean, and professional.
Description of Work: Our dishwasher was leaking. They motor needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from East Coast Mechanical
Thank you very much for your review. All of us here at ECM truly appreciate you taking the time to share your experience. Thank you again!

Dave B.
11/2016
5.0
appliance repair, home warranty companies
  + 0 more
Tech was very professional and was in and out in 20 min or less........great service!
Description of Work: Had a broken garbage disposal and requested a service call and it was going to be a week before a tech in my area could come, but the manager had a tech from Boynton come the next morning at 8:00 am and replace the garbage disposal!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Coast Mechanical
Thank you for your review. We were so happy to hear that our manager was able to accommodate you sooner and that you received a new Garbage Disposal under the ECM Service Contract. Thank you again!

Joe F.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
The Engineer was very professiomal and friendly.
Description of Work: We had an error on the thermostat, which meantbthat the motor on our ac was broken, they ordered the part & within 24 hours we had the new part installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from East Coast Mechanical
Thank you for rating ECM. We appreciate the opportunity to provide you with great service. Thank you again!

Samuel R.
10/2016
5.0
appliance repair, electrician, heating & air conditioning/hvac, plumbing, small appliance repair, home warranty companies
  + 4 more
Excellent. All work was professional and on time. Highly recommend ECM
Description of Work: Fix 2 toilets this time. Last time we had outlet changed due to lightning strike

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Coast Mechanical
Thank you for taking the time to rate ECM. We appreciate it very much!

Martin K.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Six years ago I had and air conditioning system installed by East Coast Mechanical. Since then I have noticed that one, infrequently used room, was warmer than the others. After converting the room into a sewing room and using the room more, we noticed the room was quite warm. We asked ECM to check it out. The technician they sent out determined that a supply line going to the aforementioned room was crushed. The technician felt that this might have happened during the initial installation of the system. He took pictures and e-mailed them immediately to Headquarters with his thoughts. They instructed him to replace the supply line. I could not believe that in today's world that a company would go this extra mile and fix a problem that "may" have happened during their initial installation 6 years ago!!!! Way to go ECM obviously a customer for life.
Description of Work: Evaluated situation and replaced crushed air supply line to one room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Dennis F.
10/2016
5.0
home warranty companies
  + -1 more
They try to resolve the problem and sometimes it takes a little bit, but they try to find the part for it. They're pretty good that way. They basically take care of a lot of stuff. I compare the price so it's good.
Description of Work: I am currently using the services of East Coast Mechanical. They came probably a couple of months ago as I was having problems with the microwave. I have an insurance with them that takes care of all my dishwasher, dryer, range and all that you pay once a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

Response from East Coast Mechanical
Thank you for taking the time to rate ECM. We truly appreciate it!

Jim B.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
We have a service contract with ECM and their repair visits (mostly for minor plumbing problems) have always been prompt and professional. But when our A/C stopped working, they gave us exceptional service -- their technician (Robert) not only fixed the immediate problem (burned-out blower motor), he also spotted and fixed several other gotcha's that would have given us problems later on. Despite the late hour due to bad weather, he was thorough and answered all my questions. Thanks Robert and thanks ECM!
Description of Work: Repaired our A/C -- specifically a burned-out blower motor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from East Coast Mechanical
On behalf of everyone here at ECM, THANK YOU! We truly appreciate your kinds comments and your rating of ECM.

Gloria N.
09/2016
1.0
appliance repair, heating & air conditioning/hvac, home warranty companies
  + 1 more
Not only did he not clean The unit which I have paid $70 to clean, my it he wanted to charge me $700 to replace something that he said was broken. I went to a different company and got totally different results. Totally irresponsible and unprofessional look elsewhere.
Description of Work: Cleaning my air-conditioning unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Lisa A.
09/2016
4.0
appliance repair
  + -1 more
They cover your appliances, simple pluming and simple electrical work; they include replacements.
Description of Work: We have a contract with ECM for all of our appliances. Within the last 3 or 4 months we had an issue with our dishwasher.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Steve G.
09/2016
5.0
appliance repair
  + -1 more
We had a problem with our dryer. It was making an unusual noise. Called ECM and got an appointment in a very reasonable amount of time. Technician Hector came to do the service. He was as friendly and pleasant a serviceperson as I'd met. From his smiley greeting at the door to his most pleasant attitude as he searched for AND FOUND the problem, to his cheery goodbye, it was an absolute pleasure working with him, so much so that my wife requested that he come back to do the installation of the replacement part.
Description of Work: assessed dryer situation and found problem immediately

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Coast Mechanical
On behalf of everyone at ECM, THANK YOU! We truly appreciate you taking the time to write a review and rate ECM. Thank you again!

Larry B.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
They are very professional, courteous, and reasonable.
Description of Work: I use East Coast Mechanical. They put in a new air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Response from East Coast Mechanical
Thank you for rating ECM. We truly appreciate it!

Donna C.
09/2016
5.0
home warranty companies
  + -1 more
We've had ECM on two houses for four years, and they are AWESOME! You actually get to talk to a human very quickly when you call in with very little hold time, and scheduling a service appointment is done courteously and in a timely fashion. The technicians are knowledgeable and arrive on time. Having recently purchased a new-to-us house which came with a competitor's policy, we will be switching to ECM as soon as that policy is over. By comparison, the competitor has VERY long wait times on the phone and is constantly referring you to their website to schedule a service call---and the page doesn't always work. Can't wait to get back to ECM!
Description of Work: This is a for a service contract on two rental properties in Florida so the contract is for one year and includes plumbing, electrical, appliances and a/c.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

Response from East Coast Mechanical
Thank you for rating ECM. We truly appreciate it!

Janet L.
09/2016
5.0
home warranty companies
  + -1 more
I found out about this company from Angie's List and I had seen their trucks in my area and didn't realize that they offered service contracts as that Is what I was looking for was a service contract for my home which is 31 years old. The information on the website was easy to understand. I called as I had questions and the customer service as great, lI had occasion to call for service and they came the next day and came on time. I took the policy with no deductible and it gives me peace of mind to pay monthly and know that I am covered.
Description of Work: Provided service contract at reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Coast Mechanical
Thank you much for taking the time to write about your experience with ECM. We truly appreciate it!

Craig B.
08/2016
2.0
heating & air conditioning/hvac
  + -1 more
Tech was nice but knowing this service would produce more moisture/water to drain out , tech did not do quick easy flush clean out of drain line so 3 weeks after service unit backed up and flooded room again. ECM manager said tech did nothing wrong and this was separate service needed. ECM manager did not offer anything to help and very poor knowledge & help. Will not use them or suggest them to anyone
Description of Work: Remove and Clean coil with tray

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$500

Reva H.
08/2016
5.0
appliance repair, heating & air conditioning/hvac, water heater repair
  + 1 more
The technicians were delightful young men who were efficient, polite and knowledgeable. I have been buying ECM home maintenance contracts for years and I have always found them to be an excellent company. They respond in a timely manner and the repairs that are needed are excellent.
Description of Work: Installed a new Air Conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,335

Mark G.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great service and excellent follow-up. The ECM technician was courteous, knowledgeable, pleasant, and efficient. We always feel comfortable that our service needs are always filled in a professional manner.
Description of Work: Repaired defective washing machine lid

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beverly A M.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
The Technicisn came on time and his service was efficient and done quickly. I referred ECM to 3 friends.
Description of Work: Serviced my A/C unit. The drained was backed up and water was leaking into the pan. The Technician cleared the blockage and changed part of the line. He also explained to me how to maintain the line in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harris Z.
07/2016
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Well, as it turned out, our machine required extensive repair which for the age of the unit, we chose to replace the unit. ECM was true to our contract coverage. We replaces the washer comfortable knowing IF we need service David is there to answer the cal
Description of Work: Our washing machine was not working. Call ECM our service contract provider. David is one of the technicians who has come to our house over the years responded to the call. Well let David was prompt, engaging and clear explaining the problem and answering questions regarding the repair and time frame . As usual David left the house leaving me confident that ECM will call with a repair date when the necessary parts were available. POLITE, THOROUGH AND FRIENDLY THANK YOU ENOUGH DAVID AND ECM

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1500 High Ridge Rd, Boynton Beach, FL 33426

http://www.ecmservice.com

Service hours

Sunday:
7:00 AM - 7:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CAC036812
Trade License Locale
Florida
Trade License Authority
Florida: General
Trade License Expiration
08/31/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Plumbing,
Electrical,
Home Warranties,
Appliance Repair - Small,
Water Heaters,
Drain Cleaning,
Appliance Sales and Installation,
Air Duct Cleaning,
Handyman Services,
Real Estate Agents

FAQ

East Coast Mechanical is currently rated 4.6 overall out of 5.

Sunday: 7:00 AM - 7:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

East Coast Mechanical accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, East Coast Mechanical offers free project estimates.
Yes, East Coast Mechanical offers eco-friendly accreditations.
No, East Coast Mechanical does not offer a senior discount.
Yes, East Coast Mechanical offers emergency services.
Yes, East Coast Mechanical offers warranties.
East Coast Mechanical offers the following services: AC Repair, AC Tune-Ups, AC Installation, Plumbing, Commercial AC, Commercial Plumbing, Electrical, Appliance Repair, Drain Cleaning, Hydrojetting, Burst Pipe, Clogged Toilet, Sewer Line Repair, Water Leak Detection, Repiping, Backflow Testing & Certification, Sump Pumps, Water Filtration & Heaters, Water Heater Repair, Maintenance, Installation, Replacement, Video Inspection of Drain and Sewer, Shut-off Valves, Hose Bibs, Main Line Valves, Sinks, Faucets, Shower Valves, Heat Pumps and more.
Duct cleaning, Dryer Cleaning

Contact information

1500 High Ridge Rd, Boynton Beach, FL 33426

http://www.ecmservice.com

Service hours

Sunday:
7:00 AM - 7:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 PM