Complete Customer Satisfaction: Every customer receives a phone call from the Owner’s mother to ensure complete satisfaction Installation: Our installation teams are certified and trained to bring you the absolute best installation experience in the industry Experience: In business since 1985. Our sales team receives continuous education on products, design and installation methods. Value: Our great prices, our great selection, and our great service equal a superior value that cannot be beat Selection & Stock: A massive in-stock inventory with the latest styles from top industry brands In-Home Sales: Our experienced team will come to your home to ensure the correct product and design to match your lifestyle. Please see our website for our list of very convenient locations in: BOCA RATON (Shadowood Square), ROYAL PALM BEACH (Village Shoppes) BOYNTON BEACH (Boynton Lakes Plaza), PALM BEACH GARDENS (Promenade Plaza)
Carpet, Ceramic & Porcelain Tiles. Blinds & Window Treatments, Flooring- Sales, Hardwood, Installation, Laminate
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
0% | ||
11% | ||
3% | ||
6% |
"We have sent our General Manager who also was our installation manager for over 20 years to inspect. It is of his professional opinion that the dents and bubbles are being caused by the chairs and table that have pointed/angled bottoms of the legs creating the dents and then eventually the bubbles. In addition the new vinyl has a cushion backing which could dent more easily if the bottoms of the legs do not have protected felt protectors which they do not. As the owner I called the customer and mentioned to him that it is very important that Capitol does the right thing and that we will have a certified independent inspection service come and inspect and we will go by their determination if it is a mill defect, incorrect installation or if the problem is locally induced by the homeowner. - Louis Morano"
"We are very thankful for the review, it is of paramount importance to receive feedback from our customers. A customer has a choice to pay the final balance after the job is completed if they pay by check. Credit card payments are requested to be made the day before we commence the work. Upon receiving this review our General manager left a voicemail stating we would like to address any and all concerns. He also followed up with an email as such. Mr. [Member Name Removed] responded via email thanking us for the follow up and that he has handled the paint, etc himself and that there was no need follow up further. Customer service is very important to us and our General Manager let Mr. [Member Name Removed] know if he needed anything in the future to contact him directly."
"Capitol is apologetic for the extended time frame it took to complete the installation. It was an extremely unique situation. The order consisted of a hardwood floor installation in 3 rooms, hall and stairs. The 3 rooms and hall were installed properly in a timely fashion. The color of the stair noses however did not coordinate well with the wood on the steps. Capitol had the stair noses custom made 3 times and on the 3rd batch they were accepted by the customer and we installed the stair noses. After some time the consumer noticed something we have never come across, while the stairway window shade is closed the stair noses coordinated well. When the window shades were open, they did not coordinate to the customer’s satisfaction. At Capitol’s expense we removed the previously accepted and installed stair noses, had new custom stair noses fabricated from the wood itself and installed the final batch which was accepted by our customer. We are very sorry for the time it took, Capitol did everything we could and notified the consumer during the process. It was a unique problem that we resolved and appreciate the customer’s patience while we solved the situation."
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