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1 Step Appliance Repair, LLC

5.0(
4
)
Refrigeration System - Install or Replace - For Business, Commercial Refrigeration System Repair or Service, Dishwasher Repair or Service,

About us

We Charge a $45.00 diagnostic fee, we do not have travel fees or hidden fees, If we complete a repair we waive the diagnostic fee. Our labor rate is $100.00 per hour and we do not charge over retail price for our parts. We strive to complete repair as quickly as possible, to be on time and to build a long term relationship with our customers.

Business highlights

Emergency services offered
11 years of experience

Services we offer

We service ALL residential Appliances, including garbage disposals.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.04 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
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Showing 1-4 of 4 reviews
Victor K.
Mar 2018
5.0
Yes, I recommend this pro
Needed a part. Company ordered and kept us informed re status. Repairman replaced part without any issues. Very responsive to questions. Professional and very pleasant to work with.
Angelo C.
Oct 2017
1.0
$285
Had an appointment to fix broken refrigerator. Eric called and left a message. I have spotty service at home so missed the call. I called back within about 10 minutes (have call log to prove it), no answer, left message. I sent text message. No response. I called again 30 minutes later, no answer, left message. About 1.5 hours later, got call back from Eric. He told me that I didn't return call within 5 minutes and therefore he moved on to next job. This was stated in a very nonchalant, matter of fact manner, no expression of regret for any miscommunication, etc. We had been without a refrigerator since the prior day, and were desperate to have it fixed that day. Eric simply repeated that we didn't call back in time, and "we can't come out today, what do you want to do?" Again, very matter of fact and no empathy. Needless to say, I was furious. It was almost 5pm and we were not able to get someone else to come out same day, so had to schedule someone for next day. 1 Step has high reviews and may be good at repairing appliances, I wouldn't know, but they need some work on their customer service skills and policies. If it had been a broken dishwasher or washer/dryer, that's one thing, but a broken refrigerator is quite a bit more urgent and the customer deserves a little more benefit of the doubt...as in call back a couple more times, send a text, and allow at least 10-15 minutes to get call back. At a bare minimum just say something like "sorry we weren't able to connect and if there was any way we could come today, we would". Oh, almost forgot, Eric mentioned he couldn't come because he already had plans that evening. Well, our plans that evening consisted of throwing out a huge amount of food from the refrigerator.
Response from 1 Step Appliance Repair, LLC

"I did apologize for not being able to make contact with the customer that evening and explained that I can't sit and wait for 15 minutes for customers to let me know if they are going to be home or not, I squeezed in the appointment for him for that day, picked up a part from my supplier that we thought would fix it, so we would be able to fix it that day. I had no other calls in his city and over a half hour drive to his house. I give a 2 hour appointment window and I call before I'm heading to the call. If its just 4 customers a day That I have to wait for, that's an hour. Its not fair to charge all of my customer for the idle time spent because of a few customers. I started to drive to his house tried to call him, drove for a little while waiting for a call back, then called another customer that I was close to, they answered, so I went there and installed a part and completed a repair for just over an over an hour. His price quote was $185 - $285 depending on the amount of time to install the part, He said he had a company that would fix it for $200 trying to get me to lower my price before I even looked at it, but he shows my quote at $285. He also didn't mention that he booked the call again for the following day, he did answer his phone that time, I told him my estimated arrival time and continued to drive his way, about 5 minutes before my arrival I received a text from him stating that he was cancelling the appointment and he would rebook for tomorrow, I replied "ok, let me know". I never heard back from him. He had no intentions on keeping the service call , but he booked a spot wasting my time and keeping another customer from getting an appointment that day. Some times you need to take responsibility for your actions or the lack there of (answer your phone), and not blame other people for your short comings, We had an appointment between 2 and 4pm, I told you I would call you "about a half hour before my arrival", I did that. And you give me a bad review because YOU didn't answer the phone, That's Fair!"

Russell W.
Aug 2017
5.0
Yes, I recommend this pro
Pleased with outcome although unit could not be repaired
Evelyn R.
Apr 2017
5.0
Yes, I recommend this pro
$20
Eric came promptly and checked it out. Turned out we had not installed the replacement filter cartridge properly, and he reset it. He only charged us a small amount, which was great, and said we could apply it if we needed to call him again about this within a month. Will definitely use him again if necessary.
Fred N.
Jan 2017
5.0
Yes, I recommend this pro
unknown
Franklin A.
May 2016
5.0
Yes, I recommend this pro
$149
On a Saturday morning, we noticed our fridge and freezer was not keeping our food cool, the temperature was rising and the fridge was beginning to leak. We called Erik from 1 Step Appliance Repair, LLC and after answering a few of his questions, Erik had diagnosed the problem over the phone. He arrived later that day and fixed our fridge and freezer, saving all of our food and saving us from having to  purchase a new fridge.

Erick was knowledgeable, courteous and professional. It's rare to find such qualities these days.
I definitely recommend and would definitely re-hire Erik and anyone from 1 Step Appliance Repair, LLC.

Job well done!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

1 Step Appliance Repair, LLC is currently rated 5.0 overall out of 5.
1 Step Appliance Repair, LLC accepts the following forms of payment: CreditCard
No, 1 Step Appliance Repair, LLC does not offer free project estimates.
No, 1 Step Appliance Repair, LLC does not offer eco-friendly accreditations.
No, 1 Step Appliance Repair, LLC does not offer a senior discount.
Yes, 1 Step Appliance Repair, LLC offers emergency services.
No, 1 Step Appliance Repair, LLC does not offer warranties.

Contact Information

8204 Little Beth Dr E, Boynton Beach, FL 33472

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