Johnson's Tree Svc & Stump Grinding, Inc.

"Most of our men have been with us since the beginning and our company was incorporated 15 years ago so that tells you a little about these guys! We are proud of our team and their experience. It makes a HUGE difference in how the work is done and getting in and out quickly so our customers are not inconvenienced. Thank you for your feedback!"

"It is so nice to go back and read these and it really helps. We sincerely thank you for sharing!"

"I was completely taken by surprise when I saw your review - and very confused?? I wish I had known there was an issue going on and I would have made sure that things were taken care of. But reading what you wrote and knowing how we do things here, I'm wondering if there may be a mix up? If we ask a customer to send a picture, it's to get the price over to them as quickly as possible, and you say that someone asked you for pictures, was waiting on them to be able to give you a price, and then told you they had not received them over and over for 3 weeks?? And something else that is odd about this, we normally have everyone text photos, not email, unless they specifically request this method. This is because texting is an easier and quicker way for most people. And finally, what really has me scratching my head; if a general office email address is given out, that would come directly to me and I know that we did not speak to each other. So I would really like to get to the bottom of this and I hope that you will call me at the office number when you are able so we can talk? My number is 239-947-4720, thank you very much! Dayna Johnson, Johnson's Tree Service"

"Thank you for posting your feedback, your opinion matters to us very much. I see there is a B in the grade panel so first, I am truly sorry that we did not meet all of your expectations for this job. Would it be ok to contact you privately to hear the details? Please let me know if you have a few minutes, I would greatly appreciate it. Or if it is easier, our email is on the estimate and invoice paperwork. Thanks again!"

"Thank you! The guys love to see these when they get back at the end of the day, it makes a huge difference and we appreciate your time!"

"Thank you for posting your review! We sincerely appreciate your feedback on our end as well because it helps us to learn how our customers feel and see things which allows us to improve and grow. We hope to hear from you again in the future."

"Thank you very much, we sincerely appreciate you taking the time to post this review."

"I posted the below response after you posted your first review which you obviously modified afterwards. I have proof that everything you said above is completely untrue. The work was in the back yard no where near the car, the check we have is for $800 and most of our work is residential. We called an hour ahead and your husband told us to proceed. So now all of this cyber stalking because you were woken up from your nap? Please stop harassing us before I am forced to pursue legal action. As soon as a customer approves a job to be done, we always tell everyone that we will be there "within 2 weeks" never after or over unless something really odd happens, like a storm. We were at your house 3 working days after we received the approval email telling us to schedule the work. We had an opening come up in our route yesterday, so we called your husband, the only number that we have on our paperwork and the only person that we have ever spoken to and asked him if he would like for us to go ahead and take care of your trees, that we would be in the area in another hour. He said yes, I would like you to do the work, my wife is home. The crew arrives yesterday around lunch time, knocks on the door and no one answers. We call your husband again to make sure that it was ok and he told us to proceed. When you came flying out of the house, angry because you were woken up, the crew stopped working and we called your husband a third time. We gave him the option to stop, clean up, and only charge for the time we had been there working, or to finish. We scheduled you for an hour and we had been there for 15 minutes at the time we called. Your husband, again, asked us to proceed and specifically said that he would deal with you. We finished the job, cleaned up, you gave us a check for $800.00 to pay for a job well done, and we left. This was the only thing that happened yesterday."

"Thank you for your time in posting this review, we appreciate your feedback and hope to work with you again."

"I just wanted to send you a "thank you" for writing this. I do read these to the guys and it means a lot to them."

"Thank you Mr. [Member Name Removed], I sincerely appreciate the review and the chance we were given to offer a quote. I enjoyed working with you, albeit briefly, and I'm surprised that we were so much higher. That's not how things usually go with our pricing, but I'm glad you were able to get things taken care of and I wanted to wish you luck with getting your project done quickly and safely. And yes sir, we would enjoy another shot in the future if you need any more tree work bids :-)"

"We understand that you are upset that you had to pay to trim your tree because you thought the county would pay for it. That does not change the fact that we were hired, by you, to trim the tree and we did a good job. Yes, one small branch was left because a vehicle was parked there and we did not want to take the chance of causing any damage. The county never came out and trimmed anything as can be verified by a simple phone call since you were not in town at the time. And yet we still have not been paid for the work we have done. We did not break anything, we did not leave a mess. Please remove the parts of your review that are untruthful. It is unprofessional and simply unkind. Not just to us but also to other homeowners that use this site seriously."

"I was just discussing this! I think before the storm tree trimming was considered cosmetic however I hope everyone realizes now that its a good protective measure as well. Thank you for taking the time to write a review!"