Rome Aire Services Inc

"Price: We love free enterprise! It’s part of what makes America great. Price is the concern in this review. While we were disappointed that we could not meet your price goal, as part of a free enterprise system, we love that you found a serviceman or company that could meet your expectation. November through March, when temperatures are cooler, are especially tough financial months for S. Florida air conditioning companies. Customers can occasionally benefit when they find someone able to slash a price—sometimes even eliminating any profit—to keep technicians working at least half-days during this seasonal low. As a company who has served customers for 31 years, we commiserate as an employer and understand the responsibility we have toward our team members who trust us to help support their families! Just remember--in any industry, customers need to be cautious and know the company with whom they choose to trust. Price Error Correction—Rome Aire DOES waive the $75 service call/diagnosis charge with any repair, so the quoted price would have been the total due. And the motor installed by Rome Aire, a licensed contractor, would come with a 1-year manufacturer’s parts and a 1-year labor warranty from RAS. Responsiveness and Professionalism: A Rating. We love our technicians and, like proud parents, are thrilled when customers take the time to express their appreciation for the great job they do. Professional. Courteous. Friendly. Understanding. Gracious. We will certainly pass along the compliments—it means a lot to our technician and to our entire team to hear such praise! Punctuality: C Rating? This call was received by our Customer Representative at 3:46 p.m. and Errol was logged in at the residence at 4:06 p.m--20 minutes later! Wow! While it’s not always possible to successfully arrange a 20-minute response, we do love it when our excellent dispatch team can show off their amazing planning skills…and use a bit of their Irish luck! Rome Aire takes very seriously our reputation for honesty and fairness we have built while providing top quality products with reliable service to our customers. They honor us with their trust and referrals to their neighbors, friends and family in Palm Beach and Broward counties. We value customer feedback and strive for excellence in all we do."

"Rome Aire Services has a 30-year history of providing high quality service and providing that service with the highest degree of fairness and honesty is our most valued tenet. We welcome new customers like the member and view their first call as the introduction to a long service relationship. The member called Rome Aire to provide confirmation of the findings of a previous a/c service provider. The technician dispatched is a long-time employee of Rome Aire with extensive experience in air conditioning and pool heater repair. His equipment inspection and experience with this type of motor is that the motor replacement was only one of two problems: The control board may not initially display itself as a secondary contributor to the problem but could likely present continued problems in the following months, as we have experienced with other clients who have only replaced the motor. The member was quoted standard rates of $75 for the first half hour and $50 for any additional half hour. During the call, the customer also asked if it would be better to replace the system. In response, our technician took pictures and all the measurements necessary to provide a quote for replacement, as well. Our quote for the evaporator motor alone was $700 + on the technician’s expert recommendation, an additional $550 to prevent customer dissatisfaction and inconvenience when secondary problems occurred with the board. We warrant all parts installed by us as well as our labor for one year from the date of repair. The motor alone would have been $45 lower than the customer eventually paid to another company. In addition, the $135 for the initial 2+ hour service call would have been applied toward the $1,250 motor & board replacement. A quote for replacement also was provided after our technician consulted over the phone with management supervisors who were able to evaluate the photos and measurements he provided via I-phone. It is, indeed, sad when a customer fails to first address questions that could best be discussed with their service providers before publishing erroneous information that reflects badly on both the service provider and the customer."

"We are confused and saddened by this review. As a company celebrating their 30th year in business, we value our good reputation in Broward and Palm Beach Counties and we work very hard to provide our customers with quality products and the best possible service. The member called for service on 3/20/12 and requested service for the following day, 3/21/12. Our dispatch staff scheduled the call and our technician arrived at 9:08 a.m., found the unit “completely frozen” and alerted the member that our tech would have to return after it was de-iced later that afternoon. Upon our return our technician found a leak in the evaporator coil, recommended replacing the system and gave the customer temporary cooling and that same day provided a quote for replacement. Nearly 3-1/2 months later, we received a call to schedule the roof-top replacement installation on 7/12. The member never returned our call from 7/20/12 to schedule our free Quality Check and that work order was retired. HVAC contractors know Rheem and Ruud are sister companies that manufacture at the same plant, just finalize their products in different colors and with different name badge. Their warranties are identica, as well as all components. Pricing from distributors to contractors is the same or negligible. Consumer magazines have their own criteria of judging products and contractors certainly are not privy to their process. More than 300 installations are scheduled and completed each year by the Rome Aire team of Customer Service Reps, Service Managers and Technicians working diligently with residential and commercial customers to provide competitive estimates, install the most reliable products and schedule those installations with the customer’s busy schedule in mind. We pride ourselves on our ever-growing list of long-time customers whose trust we’ve earned and who consistently refer to us their friends, family and associates."