Hydroline Pools

Project ended OK, but complains about issues arising from pool installs, maintenance and others are still outstanding. Came several times to try to address the issues, but they could not address them. Overall, I am not content with the quality of work, maintenance service provided to the pool (I had to fire them), and responsiveness.

Approximately three to five months ago we hired Hydroline Pools, to have the pool interior taken down, new diamond brite ( midnight blue), to reconfigure the interior, add jets, and new tile throughout. The tear down of the interior went fine but; a few issues occurred when they cut the wiring for the pool light in two areas of the deck. Luckily, for them, I had and extra length of cased wiring to pull it through. (approximately 40 feet). Never, did I hear a thank you, or anything, as that is a cost Hydroline pools should have incurred. When we met with the owner(s) and I was very specific about three details. 1) please make sure that the coping was the same as we picked out before delivery. 2) please make sure that the color of the pool would be Midnight Blue. 3) please keep me well informed. None of the above was taken into consideration when the install process started. The coping looked liked it was not mixed correctly, and over half were chipped. The company "Old Castle Coastal" is where the coping was seen in person (by us) and picked out as per Hydroline Pools. The samples we viewed outside and in person were nothing like the delivery of coping. We waited a month for the coping order, and if we re- ordered, we would have had to wait a second month we were told. We had no choice but to have it installed. The Midnight Blue color of the pool, never turned Midnight Blue because; after talking to their pool maintenance person, he said he had " left a note for the week to advise other persons not to add more chlorine." Yet, it happened on two occasions that chlorine was added. Thus, the pool is now lighter than the Hawaiian and Allure color. I know this as my neighbors have those two colors. So, basically my pool color has already been made lighter because of the error by Hydroline pools. The pad for the filter was changed out along with new PVC piping. Never, should PVC be dropped or hammered on as it can crack. Needless to say, that is what happened. To further complicate the above issues; the pad for the filter was placed to low and now my side yard floods. Numerous times I advised the installer that it was to low and what would happened. I had to walk away after relaying to him four times he was creating a flooding issue. I contacted the supervisor (Leo) via landline but didn't get a reply. I also advised Leo ( in person) what happened with to much chlorine being placed in the pool and it affected the color according to their employee. No reply from Leo. The only saving grace was that Jr. (hydroline employee) did the interior of the pool and tile and did a beautiful job. ( except for the Midnight Blue color they did not achieve) Yet, we are left with a flooding issue, coping that looks like a nightmare, and the pool is much lighter than Midnight Blue. Other issues arose, one important one being, I had to contact Hydroline because not enough salt was placed in the pool. They came by and dropped it off, not placing it in the pool. I possess picture of every event.

Very professional and knowledgeable

Gréât communication.

On time , great job wonderful people to deal with. Highly recommend

They are quick to answer me back!