City Furniture - Boca Raton

I bought a couch and a loveseat. The couch is a convertible, and it does not close properly. I have had them come to my house 4 times. They had been really good about coming over to look at the furniture. One person told me I had to punch the pillows to get them to close properly. I went to the store yesterday and asked if someone would show us on the store model. They don't have the couch in store anymore. I asked them to come over and show my cousin how to close the couch properly and the manager told me there was nothing they could do for me. I called customer service and they also told me there is no defect, and there is nothing they can do. It is not a warranty issue, or a defect. The repair man was able to put the couch back together, but I am still unable to get the pillows to match back up.

My experience has been wonderful with them until now. I had never had any problems with their service. The recent events are unfortunate and it has turned me off from using them or recommending them in the future. I have sent several friends and family through the past couple years and I will no longer be doing that.