Complete Customer Satisfaction: Every customer receives a phone call from the Owner’s mother to ensure complete satisfaction Installation: Our installation teams are certified and trained to bring you the absolute best installation experience in the industry Experience: In business since 1985. Our sales team receives continuous education on products, design and installation methods. Value: Our great prices, our great selection, and our great service equal a superior value that cannot be beat Selection & Stock: A massive in-stock inventory with the latest styles from top industry brands In-Home Sales: Our experienced team will come to your home to ensure the correct product and design to match your lifestyle. Please see our website for our list of very convenient locations in: BOCA RATON (Shadowood Square), ROYAL PALM BEACH (Village Shoppes) BOYNTON BEACH (Boynton Lakes Plaza), PALM BEACH GARDENS (Promenade Plaza)
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Number of Stars | Image of Distribution | Number of Ratings |
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85% | ||
10% | ||
0% | ||
0% | ||
5% |
"Thank you for your feedback. I notice that we performed the work in your home two years ago in 2014. Since then we have implemented protocols to ensure that there is always an English speaking person when performing any and all work. It is very important for a consumer to be able to communicate properly with workmen in their home and we apologize that this was an issue when we performed the work in your home two years ago. Thank you for your comments, it is feedback like yours that makes our company not only accountable for how we perform but makes us better at what we do. The end result is a better experience for all Capitol clients."
"So happy that everything looks great! We take a lot of pride in our work. You mentioned that a few issues came up during the process. If there are any issues that need our attention please do not hesitate to reach out to us. Otherwise, my mother Loretta will be calling you (as she does with every customer) to get your feedback. Thank you for your business and we look forward to working with you again. Sincerely, Louis Morano [email protected]"
"We appreciate the detailed positive feedback. We are glad you had a great experience with our company...it is always good to hear when everyone who interacts with our customers does a good job. Enjoy your new carpet! Lou Morano President"
"Shari and our team work very hard to help insure our customers have a superior experience with exceptional value. We are really happy that you had a great experience."
"Thank you for the feedback. We try to accommodate schedules the best we can. Our normal system is to schedule a definite day for installation as we did with your installation and give an approximate time on the day of installation. We are sorry that was inconvenient for your schedule. In the future you can contact me at [email protected] and I will get you a better idea of time for any service you may need. Our customers are our most valuable asset and we want to insure an exceptional experience whenever we can. Thank you and we appreciate your business. Lou Morano President"
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