Sunbelt Tree Service is family-owned and operated. Other companies may offer similar services, but our services are the best, and come with a personal touch. 10 employees. No subs. Cost determined by $300-400 hourly rate. Extra charge for after-hours service determined by the job. Ask about Angie's List discount. Award winning. Additional email - [email protected].
Arborist evaluations. Tree trimming & removal. Stump grinding. De-mossing. Landscape design. Fertilizing. Crane services.
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Number of Stars | Image of Distribution | Number of Ratings |
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"PLEASE allow us to answer your needs if one of us fails you,we have a made a mistake and will try to make sure it does not happen again."
I did not "supervise" their services - they had a supervisor on site and about 6-7 guys working overall. However, when they were done with the trees, I came out to review and settle the bill. I was please at the SPEED they had performed the work, but the trees looked like they had been butchered. The trees were not even, they were terribly misshapen, big holes were evident in the canopy, etc. When I asked the supervisor, he mentioned that there was more dead in the center than anticipated and he "felt" they needed to have a 25% reduction in the crown.
I did not argue with supervisor at the time. My BIG mistake.
The arborist came back out to review the work and he was flabbergasted!!! He took multiple pictures of each of the trees and said he would use these pictures as examples of what NOT to do.
I then went back to Sunbelt management and said that the price I paid for the work was unacceptable. They reviewed the trees and said that they agreed that it was poorly done and even said that the same supervisor had botched another job recently. They offered a $700 discount. I disagreed and asked for a 50% discount, or $1,100. The owner AGREED to this amount and said he would send it via mail.
After several weeks, I called several times with no response. I spoke to the other partner (Tim) and he said he would follow-up since the first partner was the one that does the books. Again, several weeks go by with NO response.
FINALLY, I called again and spoke with the owner. He was belligerent with me and told me he was only going to send $1,000 and not the agreed upon $1,100. When I asked why, he rudely told me that he felt the trees were done 'well enough' and they would 'probably survive' and told me he didn't think it was worth the full $1,100 refund. I told him that I was very disappointed in his response, but told him to do what he knew to be right.
Again, several weeks went by with no check in the mail. I again, called the office and spoke to partner Tim. He then rudely informed me that they had decided NOT to give any refund and that my claims were baseless and full of s***.
I have since been to the Better Business Bureau and lodged a complaint there as well.
The Sunbelt partners were extremely rude, unprofessional, and condescending to me and to others in my neighborhood who were considering using their service. They have all since selected another vendor based on my experience.
"Thank you for your report,it looks LIKE THIS IS A JOB that you have waited 4 or 5 months to report...we will continue to improve due to positive clients like you."
"Thanks for your interest in our company and our shortcoming in your service, i will personally improve our service to all.PAUL"
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