
Squeaky Clean And Dry
About us
302-327-6240 Get instant online pricing at www.squeakycleananddry.com/**** Angie's List Super Service Award winner for 6 consecutive years ****. We are a cleaning and restoration company that specializes in a natural cleaning processes when possible. Water Damage, Mold Remediation, carpet cleaning, and more is offered. Please visit our website for instant online quotes.
Business highlights
Services we offer
Air testing, Carpet cleaning, Clearance testing, Emergency Water Damage and Mold Remediation, and tile & grout cleaning., upholstery, wool and silk area rugs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
94% | ||
3% | ||
1% | ||
0% | ||
1% |
"Thanks for your review. The reason for my great reviews is that things go wrong all the time. This is why I tell my clients to please call us right away if you are unhappy or you just want something addressed. To date, and moving forward, I solve issues by quickly addressing them and my reputation speaks for itself. For example, I received this notice of your unhappy review on 11/19/15 and I am writing my response the very same day, understanding that Angies List proofreads and edits all responses which can cause a delay in posting. Today, we all want the service providers to be genuine when they provide a service, not just a "yes" person who just follows the path of least resistance. A company that doesn't solve problems will be littered with bad reviews and won't stay in business very long. There are many companies right here on Angies List that fit that profile, but not my company. I wish I could help you solve your problem but you are writing this review 6 months after the work was done. Your phone is disconnected so I cannot even contact you to somehow resolve the fact that you are unhappy. Your house is empty and has been listed on the market for over 6 months and many prospective buyers have trampled the work we have done. I would have gratefully returned to address your concerns if we were notified just to save my reputation. Your job had a minimum charge of $179, not $250 and although it was 3 areas that we cleaned, we had a 1.5 hour drive time to your house. Since I write all my appointments in an old fashioned paper calendar, I still have, in the same ink, minimum charge $179 and no carpet repairs were requested, or completed. If their was an issue with a repair, I have a 1 year guarantee on any re-stretching that we do and your invoice would have been closer to $300 or more depending on the repairs. Your review is unfair, your facts are not truthful, and you have made statements and cannot even be reached. I'm confused as to why you would simply take the time to post something like this without considering the impact that it has on my small business, my 3 employees, and my family of 6. I strongly urge you to contact me so we can quietly and gracefully clear up any discrepancies as I also understand you are unhappy and that makes me unhappy. Jim Richardson."
"Hi [Removed member name], I'm sorry but you wrote this great review for the wrong company. I wanted to let you know so they can see how happy you were with them. Have a nice day, GinaMarie"
Excellent. Jim is very responsive and professional and his equipment/process is the best. Yes, the cost is more but his service is the perfect example of "you get what you pay for." Other "cleanings" had the carpet looking clean when they left but within days, the dark spots would start to reappear. Not so with Squeaky Clean!
He is our only carpet cleaner now!
The carpets are original from when the house was built 15 years ago. I was amazed how beautiful they looked when they were finished. Even the stairs looked like new! Jim also offered to come back and touch up any areas where stains resurfaced. It was one of the most pleasant experiences I have had with a contracted service. I would definitely recommend the provider to my neighbors and friends and would not hesitate to use the service again.
Licensing
State Contractor License Requirements
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