I called the company. They made an appointment for the next day in the afternoon. The technician was running late and called us. We were available later, so he came after the original time. The technician's name was Lucky and we were lucky to have him. He examined the icemaker. He diagnosed the problem as the water line. My husband had turned off the water valve accidently so no water, no ice. However, lack of water burned out the water pump at the bottom of the fridge, which had to be replaced. Lucky tested the pump with a diagnostic tool, which showed that the pump didn't work. He replaced it; my husband turned on the water supply and the icemaker worked just fine. Lucky also changed the light bulbs in the fridge, which kept burning out because we had the humidity set too high. Excessive moisture burns out the bulbs. The initial service charge of 50.00 was deducted from the cost of the repair. Our fridge is repaired and we are happy customers.

Excellent. I called on Sunday afternoon at 3pm and the technician was here within an hour. Repair only took 30 minutes. Technician was very professional.