Approved ProHARP Home Services LLC
About us
We joined Angie's List in August of 2007 and have earned their Super Service Award every year since 2009 when they started that program. HARP Home Services, LLC is here to take care of all your heating and air conditioning needs. Whether you are looking for a free quote on a new central air conditioning system or are ready to install radiant floor heating or a new boiler for those chilly winter months, we're just a phone call (or e-mail) away. Residential & Commercial.
Business highlights
Services we offer
Residential Services Include: Furnace Repair, Furnace Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Boilers, Sump Pumps, Thermostats
Services we don't offer
Gas Fireplace Repair, Electrical work, Duct Cleaning
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
- 13
Assorted photos uploaded by HARP Home Services LLC
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 3% |
Filter reviews by service
This work was being done at my son's condo while he was at work. I went there to let him in and supervise the work. The technician came on time and went right to work checking the system. However, he was extremely talkative (but pleasant). He didn't seem to care how much time it took while he chatted away. Later on when he was installing the humidifier, he had another technician come over to help and it just seemed like forever for them to install the unit while they both talked and talked. It took a total of about 6 hours to do this work. That seems incredibly long to me.
I would occasionally show up in the basement, and when I did, the conversation would stop and they would look busy. I asked a question regarding if the opening in duct, which was now sealed over with aluminum tape, was properly screwed in. I got a sarcastic reply back. I also asked a question about the need for the outdoor sensor installed for the humidifier. I knew already that it overrides the humidifier settings when the outdoor temperature gets very low to control indoor condensation. He gave me an answer that made absolutely no sense. That told me he really doesn't understand his work.
I don't know if the quality of work was good yet because we haven't had ample opportunity to use it.
Also, I'm in the process currently of replacing the AC and heating in my own home and have gotten 4 different estimates. One of them was from HARP. They were the only contractor to insist on a single speed fan for the furnace. All of my research and every other contractor pointed to the single speed fan as the poorer option. For this reason and many others, I chose Nutmeg to do the work at my home.
"Thank you for taking the time to post your thoughts about our company on Angie's List. We take all reviews very seriously and use them to help coach and train our technicians. I see we were at your son's house on 5/28/14. There were 2 separate issues there. I can tell you that a humifier install usually takes about 4 hours. That the technician spent 4.5 hrs installing the humidifer alone is very standard. It looks like he got to your sons house at 10:45 and started work on an AC problem. He worked on that for just over an hour and then went to work on the humidifier install. Im sorry you think that was too long and that he was too chatty. From our perspective, we had him scheduled for 6 hours (an average of 2 to fix the a/c and 4 for the humidifier install) on purpose. I'd like to thank you again for your comments and we will take your issues to the technician and use this as a teaching opportunity."
"Thank you for taking the time out of your day to post about your experience with our company. We are so happy we were able to take care of your needs and look forward to doing business with you in the future!!"
He was very neat and clean and wore paper socks over his shoes when he came in the house. I would use Harp again if I have a problem.
"Thank you so much for taking the time out of your day to post your experience with our company on Angie's List and for sharing it with your friends. I am glad that we were able to solve your problem so quickly and inexpensively! Please keep us in mind in the future for maintenance, service or replacement issues. Hope you have a great day!!"
"Dear [removed member name], We are SO sorry that you are not happy with your HARP Mechanical experience. As you know from reading our reviews, that is not always the case. I will be honest and tell you that when it does get busier, we do have to prioritize the estimates and who gets their quotes first. In your case, you were looking to have a radiator replaced with baseboard and if I am being honest, it did get pushed back as the heating season is virtually over. That is totally our fault and there is no excuse. We should have gotten your quote out to you much sooner. I am also sorry that we lost the opportunity to do business with you and show you what kind of company we really are. I would also like to thank you for leaving your comments here on Angie's List. We take all comments very seriously, especially the negative ones. We want to learn from our mistakes and your comments today will help insure that what happened to you, does not happen to the next person."
Repairs - are very responsive, can schedule reasonably quickly, answer all questions. Have never needed them to return for a repair.
Exceptional Service - I needed a new blower motor for my water heater - they viewed my video of the problem after the service call, and did a Lot of research and I ended up being able to get the part under warranty due to their information. I, of course, then had them install it.
I highly recommend them.
"Thank you so much for taking the time out of your day to post this wonderful review of our company on Angie's List. We take all reviews (both good and bad) very seriously and use them to help make our processes and our company a better place to do business with. We want to take care of you and your home for as long as you live there. We take pride in our customer service and are so glad that you are happy and shared your experiences with us on Angie's List."
Licensing
Trade License Number
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Trade License Authority
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing