CONNECTICUT HOME INTERIORS

Great selection and prices! Their designer saw my vision and helped me pull together a gorgeous space that I love! I was able to purchase high quality Baker pieces at a substantial discount.

We purchased a $2,000 leather rocker recliner from Connecticut Home Interiors in September of 2015. We quickly realized that neither my husband nor I could close the recliner while sitting down - we had to stand up and close the mechanism with our foot.  After several phone calls someone came out and treated it with WD 40 assuring us it would be fine. It was not.  After contacting the manufacturer (who told us the store should have called them) they were sent a replacement spring.  The chair was removed and to be returned 2 days later (according to the repair person) - 4 days went by without the chair being returned and it was only after difficulty we got it back - still not working I might add.  On December 4th the manufacturer told us that the store would be picking up the chair - after numerous phone calls and e-mails (with the store claiming that they had called, but my phone records show otherwise) they are supposedly going to pick the chair up, ship it back to North Carolina, have it worked on there, ship it back to CT and redeliver to my home.  I have never been through such a nonsensical farce over an item purchased anywhere in my life. The so called customer service person has argued with me on multiple occasions, first about what was wrong with the chair and what the manufacturer may or may not do about it, secondly about getting the chair back after it had been promised in 2 days and was not delivered in that time frame, and lastly about insisting she had left me a message about picking the chair up which I know for a fact based on my printed phone records did not happen.

Excellent furniture lines at excellent prices. Delivery estimates were accurate and adhered to. Delivery personnel handled furniture with care and removed furniture carefully. Sales personnel listened and were friendly and had excellent advice.