BOB'S DISCOUNT FURNITURE

Our couch was delivered 9/17 and we paid $200 for white glove service. The handymen did not have the screws necessary to assemble the couch legs. 9/19 another person came, again without screws so was unable to finish the white glove service paid for. I have been reaching out for the last 3 weeks to no avail. Finally today I received an EMAIL offering a $50 gift card (obviously towards Bob's in the future) as "compensation" for the lack of white glove service. I want a refund as it is ILLEGAL to charge someone for services they did not consume!

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We bought a small drop-leaf table and two chairs.  It was to be delivered and assembled within a week.  We received a call giving us the time of delivery and within minutes received another call with conflicting delivery information.  We then called the store who didn't know when the furntiure was to be delivered.  We then received a third call with new times of delivery. 
The day after delivery we decided the table and chairs didn't blend with our decor and decided to return it.  My husband had to unassemble the table to fit it in the car and we drove back to Bob's Discount Furniture in Farmingdale, NY with the receipt and attempted to return the furniture. 
The customer service desk said they did not accept returns at the store location and dialed headquarters in Connecticut to have a representative explain it to me.  The representative said it was the store policy that after delivery no returns are accepted, rather only a store credit may be issued.  We told her the furniture was in excellent condition, we only had it a few days and would appreciate our money refunded, minus any extra delivery charges, etc.  After she repeated herself, we then asked to speak to a manager.  We were on hold for over 30 minutes when the rep finally returned to the phone and told me the store manager would only repeat the same thing.  We said that was fine and wanted to speak to a manager.  The manager finally picked up, repeated that it was store policy to not return money after delivery and went on to tell me, "I'm sorry you don't take the time to read what you sign."   Wow, talk about customer service.  Our store salesperson explained the goof proof policy a number of times but not once explained that once we accept delivery, the item could not be returned. 
How is it possible that Bob's Discount Furniture is still in business?  Apparently, the store policy keeps them in business although the times we were there, the store was empty.  Well, after viewing over 20,000 complaints on BBB and an F rating on many online sites, we realized the mistake we made.  Thank goodness it wasn't a large purchase.  I felt very sorry for the complaints encompassing very large purchases and the dreadful experience these people had to go through.  Bob's Discount Furniture is a customer's worst nightmare.

I could not be more disappointed.  We knew when we were buying at Bob's that this furniture wouldn't be heirloom quality.  But we expected it to last at least 5 years!  It didn't even last 2.  Within the first 2 years the sofa, love seat, and chair started sagging.  Even our 50 pound dog practically disappears when he sits on the couch, like it's swallowing him up.  They are so uncomfortable I became completely unable to sit on them for more than 1 minute before my back started aching.  Now, at around 5 years, the fabric on the sofa is all separated from the backing and peeling off.  It's disgusting.
The tables and lamps are fine.  But the rest of the furniture is complete junk.

I'm going to agree with all of the other reviews; Bob's not only discounts their furniture, but the company also discounts the importance of customer service. Next time I'll pay more at another store if it means I don't have to deal with false promises and headaches. Ultimately it's a waste of time, energy and money.

We purchased furniture from Bob's in Totowa on November 27, 2012 (Less
than one year ago). The furniture was delivered in early December 2012,
and we also signed up for the "goof proof plus warranty." Per the
Bob's website, this covers:1. What is Goof Proof Plus?A- All of Bobs
products are guaranteed free from factory defects for 1 year. With the
purchase of Goof Proof Plus, your merchandise is covered against a
number of accidents that can occur within 5 years PLUS Bobs guarantee is
extended to 5 years as well, The Plus is US.We purchased the following
furniture pieces:4 Sofas1 Ottoman1 Pub Dining SetWithin one week of
delivery, the cushions on the sofa were all pulling, and the fabric was
badly misshapen. The spindles on two of the dining chairs had cracked,
and the ottoman began to take on an odor of vomit inside. It is
disgusting. I called the bob's warranty line, and a representative came
to my home (finally) on April 3, 2013. He said he could order
replacement chairs for me (however he said this particular set is prone
to cracking and breaking), new cushions for our sofas, but that we
shouldn't expect perfection because this (his words) "isn't Raymour
& Flanigan." While I understand that fact, I do not recall any of
the paperwork I signed as saying "your furniture will not hold up for
more than a few weeks, since it is not Raymour & Flanigan." He said
it might take four weeks for the replacement pieces to arrive. Never
came. Subsequent calls to the bob's line leave me with no answers, and
again, we have not yet owned the furniture for one year. We have
already paid off the furniture in full.
Bob's response to this complaint is:
Thank
you for choosing Bob's Discount Furniture. I have researched your
account and apologize that the merchandise has failed to meet your
quality expectations.
Our records indicate that you have
purchased the goof proof plan however, you do not have goof proof 'plus'
which was recently launched, May 2013.  Both goof proof plans are
designed to provide coverage against most types of in home accidental
damage. Our technican reported that the there was a "run" in the
material of one seat casing on the sofa however, the other three
cushions were fine; As a courtesy I will be happy to replace all three
seat cores and (1) seat casing however, a replacement sofa is not an
option at this time. In regard to the dining chairs, I will be happy to
replace the spindels on two of the dining chairs but not a replacement
of  the entire chair. As for the ottoman which smells of vomit,  we are
unable to offer any recourse given the length of time the merchandise
has been in your home and the various possible causes for the odor.

As soon as I hung up with my sister I called a carpenter, and I was lucky enough to get it fixed that same day! My couch is fine now & I'm super happy. Despite the ripped fabric from the bottom and all the stress I went through with Bobs furniture I was lucky to find a carpenter and get it fixed right away. I decided to take care of it myself and completely forget about this company. It is not worth the stress.
Now, analyzing all this, I feel like they are ripping people off. This company is a fraud! Furniture doesn't last for more than a year, and they rub you off with an extra $100 for some ghost insurance! I say if you got to buy something from Bobs Furniture, don't pay for insurance. It's a lie, they won't fix anything! And please note. Aparantly, based on my experience and my sister's experience, the furniture doesn't last for more than one year! So if you need emergency furniture for one year, then I guess it's fine. I feel the need to let people know this because just like I didn't know that my sister went through the same thing, there could be other people with the same situation thinking they are the only ones. Like me! Therefore, if you need to buy something from there, don't give them the famous $100 gift, a.k.a. "Insurance".

We had no problems at all. Everything was as promised.

Excellent, company has great prices on high quality items.

IT WAS A GREAT EXPERIENCE. I RECEIVED A 5 YEAR WARRANTY JUST IN CASE OF ANY RIP OR TARE. THEY WERE VERY FRIENDLY ABOUT EVERYTHING AND HELPED ME FIND EXACTLY WHAT I WAS LOOKING FOR AT A PRICE I CAN AFFORD.