BOB'S DISCOUNT FURNITURE

Description of Work: Paid for White Glove Assembly Services that I did NOT Receive. No refund or acceptable compensation provided.

Description of Work: DELIVERED NEW CHAIR. IT WENT FINE.

Description of Work: The provider did not accept a return for our furniture. They only offered a store credit and would not refund our money.

Description of Work: We bought a living room set - sofa, love seat, chair, ottoman, 2 end tables, 2 lamps, and a coffee table

Description of Work: We bought a couch and a rug and had it delivered to our home.

Description of Work: Sold and delivered four sofas, one dining set, and one ottoman to my home.

Description of Work: Well, where should I start? I bought two couches from Bob's Furniture late June from last year. *mid June 2012 to be exact. Three weeks ago (May 2013) the wood from the bottom of the couch snapped! When I purchased the couch I was told by the seller that my insurance would cover any stain, ripped fabric, broken frame, house fire damages and flood damages. The only thing not covered was body fluids and bugs, and if they couldn't fix it they would replace it with a new one. "That's how much my insurance covered!" Wow, too good to be true! so before we even considered touching anything from the couch we called Bob's Discount Furniture. They told my husband a specific time and day but they never showed up! Of course, they said they did, and they could not find anyone home. What a lie! We schedule one more time so from the time we called to the day someone showed up, we had waited three weeks with the couch standing on one side of the wall, so no one would even touch it. The day came when they had to be at my house to pick up the couch and some creepy man that looked like he had just came out of jail came to my house in a random car.... My husband had stepped out for a few minutes so I was left with the responsibility of letting the man in, without even questioning anything........Bad choice! He went to the couch, ripped the bottom open and said "How the h*** did you guys broke this?" Very politely I said "We did not break it. The wood snapped from the bottom and we don't know why." "Somebody must of jumped on this couch. Things just don't break." He said. "Well, Im not gonna go back and forth with this. My husband called Bobs furniture and they said somebody would come pick it up and fix it." I said. "Pick up the couch? I'm gonna fix this here." He said with an attitude. I was furious, no body from this company had told me this! Not only I had to call 3 times that day, AND they showed up late, but now I had to let this man fix the couch IN MY HOUSE???? Not to mention he had nothing to cover my beige rug! I grabbed the phone and I was dialing Bobs furniture when he extended his hand as if he was going to grab my phone...... "Are you going to call Bob's furniture? he asked. "yes, I'm very disappointed. this was not the agreement I made with the company." I said. --He tried to grab my phone! "Let me talk to them." He said. I backed up, I opened the door and I said "Im sorry, if you need to talk to someone use your cellphone. I'm not going to give you my phone., and I appreciate, if you can wait outside for a moment while I call the company." This man gave me a cynical smile and then walked out of the house stomping his feet like an elephant. He got in his car and he was about to leave when my husband came in the driveway. He saw my face and asked me what was wrong. I said- "this man just accused me of jumping on the couch and because I tried to call Bobs furniture, he got mad and now he is going to leave." My husband tried to talk to the man, to see if he could convince him to come back to fix the couch but he completely ignored my husband and just stood in MY driveway on the phone with Bobs furniture, first he reported that we told him that we did not need his services anymore. When My husband heard this lie, he immediately dial the company and talked to one of the representatives to tell her that the technician was lying. The representative told my husband to wait in the house while she spoke to the technician. So we did. 5 minutes later the representative told my husband that the technician made a report that the couch was not a manufacture damage so they would not fix it. We would have to call the insurance and fix the couch through them...... Through them???!!! I was never told I purchased an insurance that has nothing to do with Bobs furniture! They even gave me the papers and box and all that insurance crap with their logo and name! I was told this was an extra insurance, A SPECIAL insurance from Bobs furniture! what a fraud! I grabbed the phone this time and I told the representative that this was not correct. There was a piece of wood from the bottom of the couch that had snapped from the frame of the couch and there was no way in the world we could have removed the wood from inside the couch. The woman hung up on me! I called again. I spoke to someone else. I had to explain everything again! AND The technician left! I spent half an hour with this people on the phone going back and forth about the problem. I finally lost it! I said "I understand if the fabric is ripped, stained, the couch is split in two pieces, the couch is burned., but if I have to call a licensed carpenter to my house and pay to get this fixed, I am going to ask him for a written report about what he saw and what he fixed and we will see each other in court for fraud, and then you wont need to fix this wood. You will need to return my money in full." She put me on hold and when she came back to the phone she asked me to take two pictures of the couch and send it to her for reviewing. I agreed and we hung up. That same day I happened to call MY OWN SISTER., and I mentioned to her how stressed out I was with this situation. I wanted to die when she told me she was a victim of this same company! 2 years ago she purchased a table through Bobs furniture. A year ago she moved the table to vacuum and the coffee table just broke in one hundred pieces! She called to have someone fix the table, and they kept her waiting ONE MONTH! She got tired of arguing with this company about the table, she even offered them money to get it fixed. One day they showed up (without a company van) and they looked at the table and scheduled another appointment because they did not have the tools and materials necessary to fix the table. My sister wanted them to take the table but they wouldn't. That same day one of the representatives called my sister and told her that in the technician's report it stated that the table was not fixable and it was Not a manufacture defect. My sister got tired of arguing with this people for over 2 months. they played the famous trick on her of the two pictures and the reviewing....she waited and waited and then got denied, until finally she decided to call a carpenter herself and get it fixed. WOW! I never knew!

Description of Work: We bought furniture from them.

Description of Work: Bought a sectional and chair.

Description of Work: I BOUGHT A NEW SET OF LEATHER COUCHES FROM BOBS. ALL I DID WAS PAY AND WITHIN 5 DAYS THE EMPLOYEES CAME INTO MY HOUSE AND PUT THEM THE WAY I WANTED THEM.