Gothic Marble & Granite
About us
It is our commitment to make customers happy! We have worked hard for years with home owners, contractors, and designers and have established great relationships all around the state. We are a family owned and operated business and our people are committed to producing work of unmatched quality to satisfy you. We have been accredited by Connecticut BBB since 2007.
Business highlights
Services we offer
Kitchen countertops Bathroom vanity tops Fireplaces Granite and marble slab shower walls Outside kitchens
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
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| 33% | ||
| 0% |
I then realized that a week + had passed and they hadn't fabricated my countertops yet. Cathi promised to call me back that day to let me know when the slab was arriving in their shop so she could schedule delivery. I received no call. I called the next day, and Cathi appologized again but said the slab should arrive the next day, and they should be able to install the day after that. She would call the next day to setup the install time. No call again.
We then began entering a game of leaving messages for her and not getting responses unless she happened to answer the phone, which, more times than not didn't happen. Perhaps they have caller ID. Fast forward a week later when she finally left a message claiming install would be on a Monday between 3 and 5 PM. Excited we were. But disappointment set in around 4:45 PM when nobody had arrived or called. Finally, a strongly worded voicemail to her prompted a return call that same evening. Now past shop hours, she called back to say they were and quot;on their wayand quot; and should be there in and quot;10 minutesand quot;. They did arrive finally, at 5:45 PM to begin installing my countertop.
They were clearly rushing, and as a result there is a seam in the granite which is more noticeable than it should be, the sink was mounted slightly out of square to the opening, and they forgot to attach my dishwasher to the countertop - now something I need to deal with since I refuse to call them back.
I went with Gothic on the mixed recommendation of a colleague who had issues with them, albeit with fittment not scheduling and responsiveness.
Gothic needs to learn to communicate honestly with customers and clients. Tell me there will be a week's delay and I will accept that and move on, not wondering each day if my phone call will be returned.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing