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Ductworks HVAC Services
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Locally and family owned since 1992, Ductworks HVAC Services is a full-service residential and commercial heating and air conditioning company. We take a quality-first approach, never relying on subcontractors, and employing only highly trained and NATE-certified technicians. Our reputation is our most valuable asset, and we protect it with honest workmanship, fair pricing, and superior products. We specialize in a wide range of services that encompass central air conditioning systems, furnaces, boilers, heat pumps, ductless HVAC, water heaters, duct cleaning, and more. When you contact Ductworks HVAC Services for installation, maintenance, or repair, know that the very best people are on the job, and we are entirely dedicated to your lasting satisfaction.
Business highlights
Emergency services offered
33 years of experience
Services we offer
Heating & Air Conditioning:Installations, New Construction, Service, Service Plans & Duct Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.798 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 1% | ||
| 2% | ||
| 3% |
Showing 26-50 of 98 reviews
Kevin B.
Jun 2016
unknown
Response from Ductworks HVAC Services
"Thank you for the review!"
Deborah S.
Jun 2016
unknown
Response from Ductworks HVAC Services
"Thank you for the kind review! We look forward to working with you in the future."
Noreen O.
May 2016
unknown
Response from Ductworks HVAC Services
"Thank you for the review, we appreciate it!"
Ralph L.
Mar 2016
unknown
Response from Ductworks HVAC Services
"Thank you for the review!"
Tracy P.
Mar 2016
unknown
Mary D.
Mar 2016
unknown
Response from Ductworks HVAC Services
"Thank you for the review!"
Katharine L.
Feb 2016
We realized the pilot light on our gas furnace had gone out late at night on Tuesday Feb 23, it was 54 degrees in the house. We had re-lit the pilot ourselves once in the past, but it refused to work this time. Did a quick Angie's List search and comparison, and decided I would call Ductworks first thing in the morning. I set my alarm to get up at 7:00 am for my first day off in two months so I could try to get an appointment. Called at 7:30, and got an appointment for 11:00-ish the same day! Receptionist was efficient and personable. I mentioned that I saw there was an Angie's List coupon for a diagnostic call for $49.00 (a $30 savings off their regular price, and much less than another company's coupon). She said they would easily honor the coupon with out me printing anything out or "pre-purchasing" the coupon. Technician Joe showed up by 11:30. Thankfully this was a fairly small and straightforward job, but as all homeowners know, even "small" jobs can cost a pretty penny! Joe was skilled, forthright, and friendly. He listened to us, answered questions, and then got right to work. He had the necessary part on his truck and made the repair quickly. I was very pleased by the final cost and efficiency of service. I am considering purchasing a regular maintainace plan for my furnace from Ductworks, because of the low cost, return on investment, and because it was not "sold" to me or pushed on me...I asked about it first. I am an experienced DIY-er who has done many of my own plumbing and carpentry repairs (but leave most gas and electric issues to the pros). I will be comfortable calling Ductwork for any HVAC issues in the future. Thanks for great service, Ductworks!
Response from Ductworks HVAC Services
"Thank you for the kind review! I will pass this information on to the technician and owners. We appreciate your business and look forward to working with you in the future."
Alisa M.
Feb 2016
Tyson did a great job for us! He arrived on time (in a snow storm) and was very thorough and efficient.. Noticed a few issues with our existing system and made a few extra repairs for us. He also made an excellent recommendation for a new filtering system that would provide us with a better result as well as less maintenance. Jeff came on a second trip to install the new filtering system and also provided a new solution for us to an old problem created by a poor installation from another company. Overall we have been delighted with the professionalism, solutions, and results from this company and will definitely be using them for maintenance going forward.
Response from Ductworks HVAC Services
"Thank you so much for the kind review! We look forward to working with you in the future!"
Angelina G.
Jan 2016
I called because my tenants were complaining about uneven heating in the unit. They came, checked everything and
and now it's all working well. They were very professional and the price was reasonable.
and now it's all working well. They were very professional and the price was reasonable.
Response from Ductworks HVAC Services
"Thank you for the review, we appreciate it!"
Bud B.
Jan 2016
unknown
Response from Ductworks HVAC Services
"Thank you for the review! We hope to work with you in the future"
Rie P.
Jan 2016
At 4:30pm, our furnace went out. We called DuctWorks (our service provider for the last several years) and they came out right away. The guy they sent banged around in our basement without success until 11pm. At one point, he left to go get another part to replace one he broke. He ended up breaking that one as well. At 11pm, and the inside temperature down to 60 degrees, the guy said he couldn't do anything else and would have the company call us first thing in the morning. So we were left with no heat overnight. DuctWorks called at 7:30 the next morning to say that they couldn't possibly send anyone out until the afternoon because they had customers scheduled for the morning. What about the customers they left without heat the night before? They wouldn't budge, even when they were informed that I would be having surgery that day and needed to come home to a warm house. The house was now down to 52 degrees. They couldn't care less.
We called our oil company (Viking Fuel Oil), who came immediately, quickly identified the problem -- which was not at all what the DuctWorks guy had said it was -- and had it fixed in about an hour.
That DuctWorks sent a guy who didn't know what he was doing I can forgive. That they chose to put us at the back of the line after leaving us without heat overnight, I cannot. They will never get our business back.
We called our oil company (Viking Fuel Oil), who came immediately, quickly identified the problem -- which was not at all what the DuctWorks guy had said it was -- and had it fixed in about an hour.
That DuctWorks sent a guy who didn't know what he was doing I can forgive. That they chose to put us at the back of the line after leaving us without heat overnight, I cannot. They will never get our business back.
Response from Ductworks HVAC Services
"Our technician received the no heat call at 4:05PM and went out to the customer's house immediately. This customer has been with Ductworks for 7 years. The technician diagnosed the issue and spent until 11PM trying to get heat to the home. Knowing that the supply houses were not open, he attempted to clean the part that needed to be replaced hoping that would resolve the issue. When that didn't work he returned to the shop to pick up a tool he thought might help. Unfortunately the issue still wasn't resolved and the technician said he would return the following day after getting the part from a supply house. At 7:30AM we communicated with the customer that we would get back out to his home in the afternoon. Regrettably we had 2 no heat calls prior to this customer's that also needed to be taken care of. Our technician that was out at this customers home is a good, licensed technician who has been to their house multiple times. If Ductworks did not care about the customer we would not have been there working until 11PM trying to get them heat at no cost to the customer. We are glad that the issue was resolved even if another company resolved it. The last thing that Ductworks would want to do is not take care of their customer. In these types of situations it is frustrating for the customer as well as the technician and hopefully the 6 hours the Ductworks technician spent at the customer's home helped the other company diagnose and fix the issue quickly and efficiently."
Stacy C.
Dec 2015
A/C wasn't working. We called for an appointment and they were able to get fit us in within a day or so. The technician, Joe, and an apprentice showed up on time and were very professional through the whole job. They looked at the system and quickly figured out the problem being a blown capacitor. It was tested and lasted us through the summer!
Response from Ductworks HVAC Services
"Thank you for the review! We will pass this along to the technicians and look forward to working with you in the future!"
Anupoju C.
Dec 2015
unknown
Response from Ductworks HVAC Services
"Thank you for the review, we appreciate it!"
Micah A.
Dec 2015
unknown
Response from Ductworks HVAC Services
"Thank you for the review!"
Mathuzalem J.
Dec 2015
I had to provide the worker possible problems, which my expectation was he look around and tell me possible issues so i could prevent from. Since it was an inspection, he should have a checklist to go over and provide recommendations instead of asking me what is wrong, i am not the expert.
Thanks
Thanks
Response from Ductworks HVAC Services
"The service that was purchased was a $49 diagnostic fee not routine maintenance. This fee is for the technician to diagnose a particular problem the homeowner called about. When the technician arrives he will start the conversation by asking the homeowner what kind of difficulties he is experiencing. This issue was the living room area was not getting enough heat. He diagnosed that the zone valve was not opening and quoted a price to replace it and also suggested that he purge the boiler zones. All recommendations were written on an invoice with the prices and the process the technician took for the diagnosis and a copy of this was left with the homeowner. Ductworks provides a checklist for routine maintenance because maintenance is a repetitious process but when you are diagnosing a problem, every situation is different therefore a checklist would not be adequate. Thank you for the feedback."
Jilla M.
Oct 2015
I had been searching and researching prices and contractors for months. Ductworks offered the best price and the service was equally impressive. I scheduled an appointment to get an estimate easily and quickly. The best part was that I got the estimate only a few hours after the appointment. I had other contractors who took WEEKS to get back to me with a quote, which I find to be ridiculous. The price for the heat pump system service was $5750. I chose the optional purchase and installation of the Carrier Wifi thermostat, which added $350 to the bill, and I'm glad I did. The wifi thermostat adds so much convenience and looks very sleek. There was also a $250 rebate on the Carrier system which I'm in the midst of processing - so that made the job even more affordable (I did not subtract the rebate from above listed approximate cost of work). Two technicians came to complete the work, they started working around 8:30am and finished up around 4pm. I'm happy with the work.
Response from Ductworks HVAC Services
"Thank you for the great review, we are glad you are happy with the install and we look forward to working with you in the future!"
Tom P.
Oct 2015
We were very happy with this company. We would highly recommend them. The technician that came to our home was Tyson. He was right on time, came to our door and introduced himself to us and then proceeded to explain the job to my husband and me. He then went through the home with us and checked all of the vents and returns and gave us a total price for the job (an accurate estimate was given on the telephone when my husband first called to schedule the appointment). Tyson was a fine young man and a great representative of this company. He seemed to do a thorough job and worked quickly and neatly. I would also like to say that the dust in my home seems to far less than before this job was done. Our experience with this company was positive and we would highly recommend them.
Response from Ductworks HVAC Services
"Thank you for the review! We will be sure to pass along your kind words."
Sarah S.
Aug 2015
unknown
Response from Ductworks HVAC Services
"Thank you for the kind review. We appreciate your feedback and look forward to working with you in the future!"
John F.
Aug 2015
Very well.
Response from Ductworks HVAC Services
"Thank you for the review! We are glad you are happy with the new install"
Elizabeth D.
Aug 2015
I purchased the air conditioning diagnostic service in the morning. By mid- morning, I had already received a call that someone could be there by the end of the day. They called to tell me when the tech would be there, giving me a good lead time. The service tech showed up at 2:30 and worked his magic. He cleaned the coils, added some "gas" and stayed to make sure the system was running properly. He was polite and prompt and told me to give a call back if I had any concerns. I will definitely use this company again.
Response from Ductworks HVAC Services
"We appreciate the kind review and look forward to working with you in the future."
Gwenda C.
Aug 2015
Replacing a home furnace is a major investment and, as such, a somewhat stressful process. But Ductworks was a great company to work with every step of the way. The owner himself came out to quote the job, which I received in writing within two days after his visit. I had two other companies come out to quote the project for the sake of comparison. One was several thousand dollars more and included unnecessary duct replacement work. The other company never did get back to me with a quote, despite my follow up phone call and his promises that he would get me something "by the end of the week." In short, Ductworks was the clear favorite of the three.
Ductworks showed up as scheduled to install the new furnace and air conditioner. The install took the better part of the day and hit a slight snag when there was an unanticipated electrical issue with the AC. But the issue never became my problem--or my additional expense. The owner returned to our house to see how the job was progressing and better understand the nature of the concern. It was resolved the next day and we were fully up and running.
The Ductworks team removed the old furnace and left the area cleaner than they found it. They carefully explained proper use and maintenance of our new equipment before leaving. A year later, we had a minor issue with the central humidifier leaking. Ductworks came the day after my service call and fixed the problem at no cost.
Side note: Our job was complicated by the fact that we were financing the work through CHIF (Connecticut Housing Investment Fund), so there was an inordinate amount of paperwork involved. But the office staff was super well-informed and helpful in working with me on it all. In fact, one of the things I've been most impressed by is how quickly calls are returned and help sent when needed. I really can't say enough good things about how responsive Ductworks is! That level of customer service is hard to come by these days.
Ductworks showed up as scheduled to install the new furnace and air conditioner. The install took the better part of the day and hit a slight snag when there was an unanticipated electrical issue with the AC. But the issue never became my problem--or my additional expense. The owner returned to our house to see how the job was progressing and better understand the nature of the concern. It was resolved the next day and we were fully up and running.
The Ductworks team removed the old furnace and left the area cleaner than they found it. They carefully explained proper use and maintenance of our new equipment before leaving. A year later, we had a minor issue with the central humidifier leaking. Ductworks came the day after my service call and fixed the problem at no cost.
Side note: Our job was complicated by the fact that we were financing the work through CHIF (Connecticut Housing Investment Fund), so there was an inordinate amount of paperwork involved. But the office staff was super well-informed and helpful in working with me on it all. In fact, one of the things I've been most impressed by is how quickly calls are returned and help sent when needed. I really can't say enough good things about how responsive Ductworks is! That level of customer service is hard to come by these days.
Response from Ductworks HVAC Services
"Thank you for the great review! We truly appreciate it!"
Lindsay L.
Jul 2015
unknown
Response from Ductworks HVAC Services
"Thank you for the kind review, we will pass this along to our technician."
David M.
Jun 2015
unknown
Response from Ductworks HVAC Services
"We appreciate the review and look forward to working with you in the future"
Bob W.
Jun 2015
My central air system had been non-functioning for almost a year. Several other HVAC companies informed me that I had a leak in the system and it would be expensive to trace the leak. After doing some research, I figured it was probably the evaporator coil that was leaking and wanted it replaced. Most companies either did not return my calls or wanted to perform a leak check. Ductworks responded to my request, listened to my solution and offered some recommendations.
It could not have gone any better. Quick responses, prompt accurate and detailed estimate, on-time arrival, courteous and professional technician. I explained to the technician my thought on the evaporator coil and when he looked at the coil, he not only agreed with my assessment, he showed me where the refrigerant had leaked out on the coil. He also explained that replacing the coil might not solve the problem if there were other places that were leaking. I appreciated his honesty and happily, 4 days later my central air is working beautifully.
It could not have gone any better. Quick responses, prompt accurate and detailed estimate, on-time arrival, courteous and professional technician. I explained to the technician my thought on the evaporator coil and when he looked at the coil, he not only agreed with my assessment, he showed me where the refrigerant had leaked out on the coil. He also explained that replacing the coil might not solve the problem if there were other places that were leaking. I appreciated his honesty and happily, 4 days later my central air is working beautifully.
Response from Ductworks HVAC Services
"Thank you for the great review!"
Jean S.
Jun 2015
I purchased a $49 services thru Angie's deal. Ductwork called me the same day and arranged a service call promptly.
Response from Ductworks HVAC Services
"Thank you for the kind review. We appreciate it and look forward to working with you in the future."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Ductworks HVAC Services is currently rated 4.7 overall out of 5.
Ductworks HVAC Services accepts the following forms of payment: CreditCard
Yes, Ductworks HVAC Services offers free project estimates.
No, Ductworks HVAC Services does not offer eco-friendly accreditations.
No, Ductworks HVAC Services does not offer a senior discount.
Yes, Ductworks HVAC Services offers emergency services.
No, Ductworks HVAC Services does not offer warranties.