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Duct & Vent Cleaning of America Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Free Upfront Honest Pricing. Both Residential and Commercial. We have been in business since 1989 and are certified memebers of NADCA The National Air Duct Cleaners Association. We service all size projects. From homes, businesses, hospitals, schools, government properties, etc. No project is too big or small. All of our service personel are OSHA 10 Hour Safety certified. All of our service representatives are also screened using drug testing, criminal background tests. We have been approved access into some of the highest security buildings in the country. Make certain you know who you are allowing into your home has been vetted properly. Additional Area Served- Flushing, Fairfield, Brooklyn, & Bronx.
Business highlights
Emergency services offered
36 years of experience
Services we offer
Air Duct Cleaning, Dryer Vent Cleaning, Duct Cleaning, HVAC Restoration Services., Structural Cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.56 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 17% | ||
| 17% | ||
| 17% |
Showing 1-6 of 6 reviews
Srinivasa K.
Feb 2015
unknown
Response from Duct & Vent Cleaning of America Inc
"Unfortunately we have no knowledge any any customer complaint or issue regarding our workmanship at this home. We clean the ductwork in thousands of homes each year and have very few is any complaints. When we have had a complaint, we correct the situation immediately."
Robert W.
Jun 2014
DO NOT USE, extremely unprofessional and do not stand by their work. We hired Duct and Vent Cleaning of America to clean our AC ducts. First, they showed up missing some of their equipment. Upon eventually completing the job, they left dirt all over our rugs and dirty hand prints on the ceiling next to each vent. At that point, we just wanted them out of the house. After they left, we turned on the air conditioning and the ceiling began to leak right under the AC unit in the attic they had just cleaned.
When we called the company, they said it wasn't their problem, that it was just a coincidence that the unit started leaking right after they worked on it and we needed climb into the attic and fix it ourselves. Our attic is an unfinished area in the eves of house that needs to be accessed by ladder (10 ft ceiling), and the AC unit is the only thing up there. I explained I was going through chemotherapy and climbing into the attic was not an option and they replied that I needed to ask a friend to do it because they weren't coming back.
After repeated calls, one of custom service people admitted that the managers won't even consider sending a team back to fix any issues they cause unless they have another paying job in the area (and they didn't have anything scheduled for our area).
We had to pay someone to clean the rugs, have to fix the water damage in the ceiling and need to have someone fix the unit.
Duct and Vent Cleaning of America just keeps saying it was a coincidence and won't address any of the problems. They said they asked their cleaning crew and the cleaning guys said they didn't make a mess or break anything, and they take the word of their workers over the actual evidence provided by the customer.
A terrible experience!
When we called the company, they said it wasn't their problem, that it was just a coincidence that the unit started leaking right after they worked on it and we needed climb into the attic and fix it ourselves. Our attic is an unfinished area in the eves of house that needs to be accessed by ladder (10 ft ceiling), and the AC unit is the only thing up there. I explained I was going through chemotherapy and climbing into the attic was not an option and they replied that I needed to ask a friend to do it because they weren't coming back.
After repeated calls, one of custom service people admitted that the managers won't even consider sending a team back to fix any issues they cause unless they have another paying job in the area (and they didn't have anything scheduled for our area).
We had to pay someone to clean the rugs, have to fix the water damage in the ceiling and need to have someone fix the unit.
Duct and Vent Cleaning of America just keeps saying it was a coincidence and won't address any of the problems. They said they asked their cleaning crew and the cleaning guys said they didn't make a mess or break anything, and they take the word of their workers over the actual evidence provided by the customer.
A terrible experience!
Response from Duct & Vent Cleaning of America Inc
"We are sorry that [member name removed] feels this way. Lets be clear that we did not clean or work on the air handling unit. We were hired to clean the ductwork. It is possible that the coil in the unit froze that could be from a dirty filter that was not changed. Or perhaps [member name removed] changed or had the filter changed and as a result the drain became a issue that has nothing to do with the duct cleaning. [member name removed] claimed that the drain pan is crushed to our field manager, The location of a drain pan is under or within a air handling unit. We do not understand how our service personnel,could have caused this issue. When [member name removed] turned the unit on the issue showed up.. [member name removed] was called by our Field Service Manager and did not return her call. We attempted to set up a time for our territory manager to go to the house and review our work. Our manger was supposed to meet [member name removed] there on Monday and [member name removed] was not home and has not returned a few more calls from our field manager. According to [member name removed] the system was not in use for sometime before he hired us to clean the ductwork. We are sorry that [member name removed] feels this way."
Sam Y.
Jun 2012
A crew of 2 showed up on time and on a Saturday. They worked hard, cleaned up, and were very respectful.
Response from Duct & Vent Cleaning of America Inc
"We were pleased to perform this work for you. Thank you for the business."
Suki F.
Jan 2012
They arrived a bit late and were here for 1 1/2 hours. Not nearly enough time to clean the 24 ducts we have. One guy seemed to know what he was doing, the other walked around aimlessly and seemed to have no idea what he was doing. Well it turned out, he did not know what he was doing. They were supposed to remove all duct covers to clean inside and out and he only did the returns.
When the salesman called to check on the work I told him I believed it was not done properly, he sent out another team and some "supervisor" to check on their work. The supervisor arrived after the second team had already left and did nothing to actually check the work was performed properly. The second team confirmed the initial work was not done properly and apologized. Frankly it was too little too late. Even the salesman talked me into "sanitizing" an additional service I neither needed or wanted and did not know would be an extra $75.
I would absolutely NOT recommend this company.
When the salesman called to check on the work I told him I believed it was not done properly, he sent out another team and some "supervisor" to check on their work. The supervisor arrived after the second team had already left and did nothing to actually check the work was performed properly. The second team confirmed the initial work was not done properly and apologized. Frankly it was too little too late. Even the salesman talked me into "sanitizing" an additional service I neither needed or wanted and did not know would be an extra $75.
I would absolutely NOT recommend this company.
Response from Duct & Vent Cleaning of America Inc
"We learned of the customer's dissapointement with our initial services when we called her soon after the project to follow up on our crews performance as we do with every customer. When we learned that she was dissatisfied we immediately set up an appointment to reclean her entire ductwork system. We also involved management and scheduled a supervisor to review our work. The second crew arrived and re-cleaned the entire system. We found and reported a few deficiencies in our original work and will use that information to re-train the Service Coordinator from the first scheduled visit. As a consumer I hope that anyone that reads this appreciates that we as a company absolutely stand behind our work. We are sorry that she does not see this as a reassuring experience considering that we stood behind our work. We understand that this was not a shinning example of our typical performance. Yet, it is also difficult to understand how the customer grades this performance as a D and not atleast a "B" or better."
Marvin L.
Jun 2011
The phone operator was polite. The price estimation was done over the phone, the person who talked to me was knowledgable, polite, and professional. He scheduled a service appointment the next day, I was pleased that he was able to give me a quick turn! Overall experience was good, pleasant and price was reasonable. I will use them again.
MARY B.
Aug 2007
Kim quickly assessed my situation: small cape,forced hot air heat, exposed metal ducts in unfinished basement to ST floor only, with 6 vents and 2 registers in walls. No need for estimator to come and see. Sent detailed contract with estimate and terms which I signed & faxed back, also sent fact sheet on Environ, sanitizer. (sanitizer was optional). No push, just facts. Booked within 1 week at convenient time from 12-5 pm. Two men came at 12:00, were professional, nice and efficient and left at 2:00 pm or so. Moving the furniture an "arm's length" from vents my responsibility, but they left things clean. Post vacuuming 2 plates were not flush with wall, when I mentioned it, Mike got 2 longer screws and secured them. Final walk through with Dave, he had added additional bolts to secure access port, and more tape to prevent leaks. I used checklist downloaded from EPA, he had company checklist which I reviewed & signed. I did detect the EnviroCon upstairs, but no problem! Good experience.
Licensing
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FAQ
Duct & Vent Cleaning of America Inc is currently rated 3.5 overall out of 5.
Duct & Vent Cleaning of America Inc accepts the following forms of payment: CreditCard
No, Duct & Vent Cleaning of America Inc does not offer free project estimates.
No, Duct & Vent Cleaning of America Inc does not offer eco-friendly accreditations.
No, Duct & Vent Cleaning of America Inc does not offer a senior discount.
Yes, Duct & Vent Cleaning of America Inc offers emergency services.
No, Duct & Vent Cleaning of America Inc does not offer warranties.