Budget Dry Waterproofing, Inc.

"We appreciate the kind comments directed towards Geoff. I know he enjoyed working with you on this project. Thank you for the business."

"[Member Name Removed], I'm sorry but our refund policy is printed on the contract you signed (It is the 2nd sentence on the back). When payments are made by check, a refund cannot be issued for 10 days after the check is deposited. This is to protect the business in case someone bounces a check or makes stop payment. We explained this to you when you cancelled. We have all the phone records and voicemails that show the series of events: You signed a contract on a Friday in the mid-afternoon (9/30). We deposited the check on Monday morning (10/3). At 7PM Monday you called to cancel. This was processed by our office Tuesday morning (10/4) at 8:30AM, by which time you were screaming at our staff to get your money back. We informed you then that the refund check would be issued 10 days later. You continue to call nearly daily and were a bit abusive to our staff to the point our staff was reluctant to answer and be subjected to the verbal abuse and lectures, however we never ducted any calls. The refund check was written and mailed 1st class by USPS on 10/10. However, you did not deposit the check until 10/18. I'm sorry if the USPS did not deliver the mail in a timely manner or if it was too difficult for you to get to the bank. Our refund policy is what is is because unfortunately there are some unscrupulous types out there that will make a payment via check and insist on a refund while issuing a stop payment and the business is left holding the bag. Credit card refund are processed immediately and usually post within 48 hours."

"This was a large project that required numerous operations. The homeowner was a pleasure to work with and we even felt he was part of our team. We had to cut up and remove an old commercial freezer, cut up and remove a very large old broken cement floor, coordinate removing an oil tank, grade the floor, pouring a very large cement floor, installing vapor barrier on the wall, install a drainage system in the floor prior to pouring, paint some walls and cement columns, replace an aging entry door to the cellar, and add dehumidification. We are pleased that everything went smoothly and your extremely pleased. My understanding is you were able to sell the house within 30 days. Congratulations!"

"We were able to coordinate with the home remodeling company to ensure that each step went smoothly. There were some unexpected challenges but everybody worked together to resolve them. It was our pleasure to be part of the team to remodel your home. Thank you for inviting us into your home."

"It was a pleasure working with you again. We appreciate that you were happy enough with waterproofing we provided to have us back an do additional work. It was a pleasure to work with your and your husband."

"Thank you for giving us the opportunity to fix the crack in your basement. We are happy we could provide you the security you were looking for with a 10 year transferable warranty ."

"I am sorry we didn't meet your expectations the first time. We have taken steps to ensure this doesn't happen again. We appreciate the feedback and opportunity to make it right."

"It was pleasure to work with you. Our team is excited that you are as pleased with the work as they are. They take responsibility for their work and they can get as much pleasure in making a customer happy as the customer can in enjoying the new work"

"Unfortunately your Bilco door was not a standard size. Custom hatchway doors are expensive since there are limited number of manufactures, need to be shipped from out of state and are made of heavy gauge steel which adds to the shipping cost. If things change in the future we are hear to serve."

"Thank you for your kind words and review. If there is anything you can think of that would raise the rating up to an A, please let us know as we are always striving to provide the absolute best we can. Best regards always."

"Thank you. It was a pleasure working with you. We appreciate the confidence you have placed in Budget Dry Waterproofing"

"Thank you [Member Name Removed]. It was a pleasure to work with you."

"i personally appologiize for the unfortunate experience you had and take full responsibility. We make every attemp to properly educate and train our employees and have taken steps to reciify the problem and ensure it doesn't happen again. I have personally reached out to you three times in an attempt to apologize and come out personally and provide a proper diagnosis. Thank you for your feedback. We do learn from our mistakes."

"We appreciate you inviting us into your home. Should you ever need our services please contact us."

"Thank you for the opportunity. We are sorry we weren't able to earn your business."

"Thank you for your kind comments. I am glad we could be of service."

"The customer called two days before her installation of her sump pump to cancel the job. This was over 2 weeks after she made the original purchase and far beyond the the three day right of recession. We explained the deposit was non refundable since the short notice wouldn't permit us to schedule someone else that day. She indicated she no longer wanted the sump pump and we did agree to install windows which reduced her transaction price by 50%. This is not a case of the customer being dissatisfied by the service, product or customer service."

"I offer the following information not as an excuse rather an explanation. As you may remember when you had a problem originally you called and I came right out to inspect your basement. Together we developed a solution to extend your system. Had we been notified of any additional issue we would have responded in a similar fashion I will send a diagram of the footer construction to help explain why there is a hollow sound. Basically the foundation extends 4” into he basement under the floor. There was originally anywhere from 2” to 3” of cement on top of the footer and then the floor get a little thicker after the footer ends. We need to put a layer of stone approx. ¾” thick and the corrugated plastic over the stone to aid into the water connectivity to the pipe. When the floor was originally poured it’s all one piece. Now we joined 2 sections together. Some cracking is to be expected because the cement is not being made in a commercial truck but by hand and requires more water. As the water evaporates shrinking occurs and crack between the old and new concrete can occur. However I would agree that the crack is more significant in the corner adjacent to the pump. This rarely occurs and I am not sure why it happened. Just like the first time you had an issue I responded immediately. I understand this is how she feels but it doesn’t properly reflect what kind of company we are."

"We appreciate the opportunity to work on your home. It is gratifying that you would hire us again, but will have to work harder the next time to make you completely satisfied"

"Thank you for the fantastic rating! It was our pleasure to complete the project for you. If there is anything further we can be of assistance with, please, do not hesitate to call us. Be well."

"Thank you for great review and repeat business it is greatly appreciated! Best regards for all of us!"

"You indicated when you scheduled your appointmentt that you have a dehumidifier that is filling daily and you have to manually empty it. You also indicated that you a musty basement odor. Our inspector recommended a dehumidifier that can remove up to 11 gallons of water per day, empties itself, and will reduce the electrical cost by half. This was based on utilizing a hygrometer which measures the percentage of moisture in the air. It's a relatively small invest of $1600. I am sorry your perceive it to be sales job. almost all basement require some sort of dehumidification"

"Thank you for taking the time to write up this review for us. It was our pleasure to come into your home to install basement water[roofing products to help keep your basement dry. If ever you need us again, please do not hesitate to call us. Best regards always."

"Thank you for your great review. Please do give us a call whenever you need a basement waterproofing solution. Be well always."

"Thank you for taking your time to write up this wonderful review for us! It is so greatly appreciated! We were very happy to be selected as the company to be invited into your home to install basement waterproofing solutions and even happier to know all is dry and healthy in your basement! If ever you need us again, please, do not hesitate to call us. Best regards always."