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East Coast Mechanical Inc
Heating and Air Conditioning Service, Water Heater Service, Plumbing,
About us
Formed in 1994 by Norm Wium, East Coast Mechanical Inc. has become one of the preeminent Trane Comfort Specialist Dealers in the area. We specialize in residential renovation and replacements along with residential/light commercial construction and service. Located at 1187 Highland Avenue in Cheshire, we have a complete fabrication shop, office and service parts inventory on site. We offer 24-hour service, maintenance agreements and, of course, free evaluations and heat loss calculations for comfort system installations. Additional email - [email protected].
Business highlights
Emergency services offered
31 years of experience
Services we offer
Heating & Air Conditioning Repair & Maintenance.
Services we don't offer
Plumbing, Range Hoods, & Air Duct Cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 9
Assorted photos uploaded by East Coast Mechanical Inc
Reviews
4.781 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 4% | ||
| 1% | ||
| 2% |
Filter reviews by service
Showing 26-50 of 81 reviews
Lynn M.
Aug 2016
Heating and Air Conditioning Service
They came out and quoted me. They were pleasant and nice. They got back to me. They were good, nice and polite. They gave me a good quote. I just never followed through. The quote was pretty detailed. It was one little short meeting and that was it. The quote was pretty good. It was okay. Their punctuality was okay.
KENNETH O.
Jul 2016
Heating and Air Conditioning Service
First off, I've been a landlord and home owner for almost 30 years. Have owned 6 houses in two states. I've hired several HVAC contractors both for installations and for maintenance visits.
The service tech from East Coast was a no-show on the original date expected. It was explained that he was "not feeling well" that day. However on the day he did show up, he didn't recall this. So I guess that wasn't true after all.
First time using this company. He was only here to do what was billed and requested as a maintenance visit on two central a/c units. He set to work on the basement unit and soon announced he was finished. I asked, did you clean out the condensate pump? He said that was not part of his service. (However later I checked the invoice and in print was "clean condensate drain".) This service has ALWAYS been included with every such visit I've had from HVAC service providers in the past. I know this because the guys always needed a cup or water to clean out the pump and drain.
Next the attic unit, and that went very quickly as well.
Then we went to the outside units. After trying to sell me two expensive parts - note both units are operating perfectly - he said he was finished. I looked at the outside units and noticed the leaves and debris were not cleaned out. I asked why. He said that I should check my contract, that he was only there to "check things" but not to actually DO anything or clean anything out.
In other words, no actual maintenance was done! Only checking of things. And attempting to sell me 2 parts, $170 each. Parts which I later found online for around $15. Plug in parts, capacitors.
I had high hopes for this company as they had a good profile on Angie's List and are local. However I would never use them again. My a/c units are 10 years old but I would never use East Coast for installation. I will use my oil company who I should have gone to in the first place.
The service tech from East Coast was a no-show on the original date expected. It was explained that he was "not feeling well" that day. However on the day he did show up, he didn't recall this. So I guess that wasn't true after all.
First time using this company. He was only here to do what was billed and requested as a maintenance visit on two central a/c units. He set to work on the basement unit and soon announced he was finished. I asked, did you clean out the condensate pump? He said that was not part of his service. (However later I checked the invoice and in print was "clean condensate drain".) This service has ALWAYS been included with every such visit I've had from HVAC service providers in the past. I know this because the guys always needed a cup or water to clean out the pump and drain.
Next the attic unit, and that went very quickly as well.
Then we went to the outside units. After trying to sell me two expensive parts - note both units are operating perfectly - he said he was finished. I looked at the outside units and noticed the leaves and debris were not cleaned out. I asked why. He said that I should check my contract, that he was only there to "check things" but not to actually DO anything or clean anything out.
In other words, no actual maintenance was done! Only checking of things. And attempting to sell me 2 parts, $170 each. Parts which I later found online for around $15. Plug in parts, capacitors.
I had high hopes for this company as they had a good profile on Angie's List and are local. However I would never use them again. My a/c units are 10 years old but I would never use East Coast for installation. I will use my oil company who I should have gone to in the first place.
Francis D.
Jun 2016
Heating and Air Conditioning Service
unknown
Response from East Coast Mechanical Inc
"Thank you for taking the time to give us a positive review. We truly appreciate our loyal customers!"
William W.
Jun 2016
Heating and Air Conditioning Service
Ben was very professional, competent, and easy to work with. Very happy with the work he did. I would use East Coast again for sure.
Response from East Coast Mechanical Inc
"Thank you so much for your positive review! We truly appreciate your kind words and thank you for being and East Cost Mechanical customer!"
Gary W.
Apr 2016
Heating and Air Conditioning Service
unknown
Lillie E.
Mar 2016
Heating and Air Conditioning Service
/
Response from East Coast Mechanical Inc
"This was a Home Depot installation that we did not want to do, but had to do as a Home Depot partner. The customer bought their equipment directly from Home Depot at the store retail level and we had to install it, please know the customer signed off that they refused to have us replace any of the connecting piping, fittings and electrical, etc. The customer was made aware of all of this in a completely transparent multipart contract. We were called back multiple times as the old failed to work with the new, as we said it would. Ultimately they did not want to pay us for the additional work outside the scope of work the customer signed for in contracts. We did call Home Depot who was looped in on the phone with the customer, while our technician was there at this last visit while getting the new boiler working. As we addressed with customer originally the system it needed some compatible supporting items that the customer just did not want to pay for. Very unfortunate for us to have been caught in the middle. Over the past 3 years we have been given the Angie's List Super Service Award and maintain a 9.8 out of 10 rating with Home Depot too for customers ratings. Being given a review like this, is also unfortunate. We may not be perfect, but the customer was the one who chose to gamble and when it did not work out she tried to say we had to upgrade items and she was refusing to pay. Home Depot let customer know her contract was very clear and we had done all were contracted to do. After the call the customer did pay us and last we knew the boiler was working."
Ernest J.
Jan 2016
Heating and Air Conditioning Service
I love my new heating and cooling system for my basement. Mike was super professional and prompt. His price was super reasonable compared to another highly rated business on Angie's List that wanted a couple thousand more for less service. Installation was set up and done the same week of the consultation. I just love the remote access and being able to control my unit from my smart phone. Kudos to this company!
Response from East Coast Mechanical Inc
"Wow, thank you for your awesome review and for taking the time to post it. Thank you for your business, we appreciate it."
Ivan H.
Oct 2015
Heating and Air Conditioning Service
unknown
Stephen W.
Sep 2015
Heating and Air Conditioning Service
unknown
Doreen D.
Jun 2015
Plumbing
I had wasted a significant amount of money trying to figure out why my boiler wasn't producing hot water. They came out and fixed it right away. They are doing my annual service now as well. I am a realtor and have called them for emergencies on my properties as well and they were responsive and reasonably priced.
Beth L.
May 2015
Heating and Air Conditioning Service
unknown
Response from East Coast Mechanical Inc
"Thank you for the positive review, we truly appreciate it, and your business! We look forward to being your trusted HVAC company for years to come!"
Jennifer C.
May 2015
Heating and Air Conditioning Service
Initial quote & responsiveness was good. Once money was put down service declined. Multiple delays & full job wasn't completed.
Max R.
May 2015
Handyman Service
Don in a day. Great workmanship. Very professional.
Response from East Coast Mechanical Inc
"Thank you [Member name removed] for your positive review! We truly appreciate it and we thank you for your business. We look forward to being your trusted HVAC company for years to come!"
Robert M.
Apr 2015
Heating and Air Conditioning Service
EXCELLENT! Came out, evaluated situation and installed new unit. Very courteous & professional.
Response from East Coast Mechanical Inc
"[Member name removed], we thank you for your positive review. We truly appreciate it and your business!!"
Crystal K.
Apr 2015
Heating and Air Conditioning Service
The specialist was recommended by their technician who did a great job on our furnace so, of course, we made an appointment to get a free estimate new ac and oil tank. Wow, were they prompt and "Dave" was incredibly knowledgeable about all of the systems from which to choose. We decided to wait on the oil tank but the AC is definitely going to happen right away. When I called the office to let them know we wanted to accept their recommendations, the office staff was more than polite. They were
almost jovial and it has been a pleasant experience all the way around. I have seen their name splashed all over the Home Depot Store. Thanks again, East Coast, your information has already been forwarded to our neighbors!
almost jovial and it has been a pleasant experience all the way around. I have seen their name splashed all over the Home Depot Store. Thanks again, East Coast, your information has already been forwarded to our neighbors!
Crystal K.
Apr 2015
Heating and Air Conditioning Service
Mike, the technician showed up at at about 9:30 but I was given a 4 hour window for him to arrive. He was very polite and quiet as would not even think he was there. He recommended that we speak to their specialist because our tank was from 1955. We called the office staff and I spoke to Cinda who made an appoint for him to come out the next day. The furnace did run better when Mike was finished. We just moved into this house and it appeared that the previous owner had not cleaned it for years. We have known about East Coast Mechanical in Cheshire for many years and have many friends who have used their services and will never use anyone else. They made me feel almost like family when I called them and I plan on having them service our AC as well.
John W.
Apr 2015
Heating and Air Conditioning Service
We called on Tuesday April 21,2015 and scheduled for a diagnostic appointment. My husband was told "we will be there Thursday of the same week between 12pm and 2pm." Our appointment was today and the 12pm to 2pm deadline has been missed. My husband after taking a full day of work off called at 3pm and spoke with a lady named Amy who then told my husband that our appointment had been rescheduled to MAY 21,2015. My husband then stated I would have called another company to come out if I had known it was that far out. My family cant go that long without hot water and heat. Needless to say we are still without hot water and heat.
Henry P.
Apr 2015
Heating and Air Conditioning Service
unknown
Response from East Coast Mechanical Inc
"We regret that the customer was inconvenienced due to a misunderstanding. We understand everyone's time is valuable. Unfortunately it sounds as though there was a miscommunication regarding the time of the appointment. Our records show the appointment was set for 2pm, however, the customer stated he was expecting our specialist between 12 and 1pm. Our procedure is to book a two hour appointment on the hour (8-10, 10-12, 12-2, 2-4) to ensure punctuality, and to call ahead if we are going to be late (or early, as we did in this situation). This situation has been addressed by the owner/president of the company. Once again we regret this customer had a poor experience with East Coast Mechanical."
Jim K.
Mar 2015
Heating and Air Conditioning Service
Service was excellent - timely technicians were prompt, neat, courteous - furnace has been great - saved me $3500 1st year!
Richard W.
Mar 2015
Heating and Air Conditioning Service
Used them exclusively since we had central air conditioning - 12 years. Always polite, trustworthy, responsive and knowledgeable. Never had a problem.
Lawrence H.
Mar 2015
Heating and Air Conditioning Service
Technician explained each action and gave valuable tips I could use to enhance performance.
Gary H.
Mar 2015
Heating and Air Conditioning Service
Friendly tech. Explained what he was doing. Did not take long as everything was less than 2 years old and clean.
Robert S.
Feb 2015
Heating and Air Conditioning Service
Installed arrived on time and worked efficiently until job was successfully completed. They cleaned area when they finished.
Andrew L.
Feb 2015
Heating and Air Conditioning Service
Lovely, friendly and competent service - very polite and left everything very clean.
Michelle D.
Feb 2015
Heating and Air Conditioning Service
Excellent all around, recommend highly.
Licensing
Insured
Licensed*
Trade License Number
HTG 0303257 S1
Trade License Expiration
09/04/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
East Coast Mechanical Inc is currently rated 4.7 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
East Coast Mechanical Inc accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, East Coast Mechanical Inc offers free project estimates.
No, East Coast Mechanical Inc does not offer eco-friendly accreditations.
No, East Coast Mechanical Inc does not offer a senior discount.
Yes, East Coast Mechanical Inc offers emergency services.
Yes, East Coast Mechanical Inc offers warranties.
East Coast Mechanical Inc offers the following services: Heating & Air Conditioning Repair & Maintenance.
Plumbing, Range Hoods, & Air Duct Cleaning.