Better Heat & Light

unknown

Usually I would rather walk on nails than deal with home contractors, but Jim at Monitor was a big exception. He answered all my questions ahead of time & never made me feel rushed or pressured to buy. When I asked if Solatubes would work on a steep, north facing roof, he put me in touch with another customer with a similar situation. The work went smoothly, Jim & a helper took the time to do it right. A couple days later I thought maybe I should have opted for an upgrade diffuser so I called Jim. I offered to come pick them up since it was a bit of a distance for him. Instead, Jim sent his helper out right away to install a pair of OptiView Diffusers and told me to try them out for a few days & if I didn't like them, he'd take them back. Three years later I am re-roofing my house so I called Monitor to find out how the roofer should deal with the Solatubes. Jim called back immediately even though he would have known from the message I left that I was not buying anything, just asking for advice on a past purchase. He spent considerable time answering all my questions. I am doing several other home projects and getting contractors to return calls has been difficult before the project and impossible once it is done and paid for. BTW, I LOVE my Solatubes and so does everyone who sees them. They transformed my dark kitchen into everyone's favorite room.