All Phase Restoration

Absolute nightmare. Demolition was ok. Continual delays, project never finished, with dozens of items wrong or incomplete. One-sided contract - beware! Many assurances made that were not kept. Promises to appear that were not kept. Inexperienced workmen performed sub-par work, with insulting responses regarding remediation. Key safety issues ignored or installed improperly - smoke detectors, stair railing. Requests for installation specifics ignored. The tile and flooring subcontractors did good work. Kitchen cabinets were installed well - just not the cabinets requested. Project was never completed - more than thirty specific issues or tasks were left improperly done or incomplete. Drywall corners crooked, then blamed the framing. Stair railing installation unsafe, then lied to management about it. Contractor billed for work they didn't do. Ignored selections for cabinets and appliances, then lied about it. Personal property remediation - had to send back major furniture that had been ignored to be cleaned. Many household items just dumped in the garage. The regularly parked blocking neighbors' driveways.

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All-Phase Restoration came to my home after the house fire, and went through every room telling me not to take sealed bags of silver dinnerware, porcelain dishes, jewelry, and many other expensive collectables with smoke smell only. These items were stolen a couple of days later, though I was to have time to recover any items I chose to retrieve. They took things not involved in the fire of the home such as picnic tables and outdoor furniture, jewelry, expensive kitchen items, silverware, and much more. A truck came to get large furniture items, and at that time I asked to have two expensive personal collections cleaned up and they said they could. I asked many times for a receipt of the things they had taken, but was never given one. When I asked to have the personal collections returned they said they had never seen them.

After I told them they were not going to rebuild my home, they left the job and the yard was cover in their sand bags, trash, and an unfinished job. Their contracted job of demo and prep. for new construction was never done, and I had to pay someone else to do it. They put a lien on the home for this money paid to a contractor to do their work. They wanted all money given to me by insurance for demo without having done the job!  I was forced to obtain a lawyer.

In short :

Items stolen within the first three days after fire.
All Phase wanted to be paid for jobs listed in the contract but never done even after calling to remind them of their contracted responsibility.
Blatant lies about not taking items to recover. 
Refused to provide receipts of items taken to remove smell, and items came back damaged, scratched, and esthetically beyond use. Not the way they looked when moved by them.

When I did not choose All Phase Restoration to build my new home, the response was anger, scare tactics with untrue processes and completion dates, manipulation, and hostility, and work unfinished.

I found many negative things on line about this company later. Wish I had looked earlier, but fire un-nerved my better senses I'm afraid. 

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• because the operation took many days to complete different workers showed up to do the work which they did a very good job at we always seemed to not know exactly what or who was coming next. at time we were out of the loop and didn't have 100 per cent knowledge of what was next or when  that part of the operation was coming.

They brought in huge heaters and fans to dry out the water in the ceiling of the dining room and in the walls where water had leaked.  It was very loud for a week.  They came each day to monitor the equipment and moisture levels.  A few things got dinged up a little, but nothing major considering the equipment they brought into the house.
They were very polite, professional, and courteous. 

Kyler was very professional and very helpful in making suggestions.  He was good about trying to limit our costs.  He offered to dispose of all the wet carpet and pad that we had piled on the driveway, which was a big help.  His assistants were clearly brand new hires, but he was good about supervising them and ensuring that things were done properly. He also laid down plastic on other carpeted areas so that they didn't track in dirt, and he handwiped the wood floors to remove water, dirt and debris.  Though the overall cost was a lot of money, we calculated that they had charged about $3.26 per sq foot.  An out of state, fly by night person from a Texas based ServPro offered to do the same job for $5 per sq foot, so we felt we were getting a reasonable estimate from AP.  In the end, it was a big relief to have them come in and do a thorough cleanup, and the basement felt dry by the end of one day from all the equipment they placed.  By the third day, the basement was arid compared with the upstairs, which still felt humid from all the rain.  We were happy with the clean up and process.  Though it was expensive as mentioned it was less than others were trying to charge, and the bulk of the expense was in the rental charge for all the equipment for the 3 days, rather than for the labor.  My understanding is that the equipment rental charge was reasonable based on going rates.

I ended up going with them because they are affiliated with my insurance company so they are handling all the paperwork and everything. It has turned out easier that way. They are a remediation company for water and smoke damage and what they primarily do is the repair after that kind of damage. They just started today. They are moving my contents out right now so that they can come in and do the work. So far, I have been very happy with their service. What stands out to me about them is their responsiveness and they all have been very professional. Hopefully I would not have to use them again in the future but if I had some water damage to my house again, I would go to them.

Besides having to deal with the Insurance company, everything went great.  All phase did most of the work, and made the experience as enjoyable as it could have been.  Prices were fair, but the work was great, and our house was restored to it's previous condition in no time!