THOLLOT JEWELERS

I’ll try to make this story as short as possible, but as a long-time Amazon user, I took a chance and bought an engagement ring online that initially appeared to be a great value. Bad mistake, as the diamond turned out to be nowhere close to the specs listed, and three months later I’m still trying to get my money back. I found Thollot Diamonds on Yelp while searching for a reputable jeweler to examine the Amazon diamond, and they confirmed my suspicions - which was really disappointing because both my fiancée and I really liked the styling of the ring. But in the process of having it checked out we learned about Thollot’s custom design process. They measured the ring, took a few pictures, asked us a few questions about what features we’d like to change, and then custom designed a ring that is far better than the one I tried to buy through Amazon. The entire process was amazing. They designed it using some type of AutoCAD software, then emailed images of the ring that were so detailed they looked like real photos. We made several changes to further refine the design, and once we settled on the final version they printed an exact 3-D replica so we could get an idea what it would look like in real life. Troy (the owner) was incredible. My fiancée wanted some changes to the first design that I didn’t think were physically possible, but Troy took it on as a challenge and came up with an innovative design that worked perfectly. The end result was a breathtakingly beautiful ring that far exceeded our expectations. Now at this point in the story you’re probably thinking it cost a small fortune. Mid-way through the process I began to wonder about the same thing (remember, I tried to buy a ring through Amazon), so I did a little comparison shopping at some of the big name jewelers here in Denver, and to my surprise the final product at Thollot came in considerably lower than rings with similar diamond specs. And that was comparing to standard off-the-shelf wedding bands that weren’t nearly as nice as the ring we designed. The entire experience was fantastic, and I couldn’t be happier with the end result. We’re customers for life!

From the time I walked in until I picked my ring up, I felt like a valued customer. The ring was ready on the date promised, even though November / December would likely be an especially busy time of year for them.

Awesome. They were professional and caring. They told me the risk up front of any damage that might happen during the repair of a wedding band. Fortunately nothing bad happened and they were able to fix it beautifully. This repair involved having to heat up the band to expand it.

They are really nice people.  It's family owned, and the shop has a homey atmosphere.  It's owned by a husband a wife.  I would use them again.