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ProClean Cleaning Services
Electrical Baseboard or Wall Heater - Repair, Carpets or Rugs - Clean at Home, Window Cleaning,
About us
ProClean Cleaning Services offers the highest quality of commercial and residential cleaning available by a combination of our advanced cleaning systems and our highly knowledgeable and friendly staff. We accept all major credit cards
Business highlights
10 years of experience
Services we offer
Carpet, Chimneys, Cleaning - Air Ducts, Dryer Vents, Upholstery
Accepted Payment Methods
- CreditCard
Reviews
4.5219 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 7% | ||
| 5% | ||
| 4% | ||
| 6% |
Showing 26-50 of 219 reviews
Gillian D.
May 2017
It wasn't that great. There was a lot of dust on the furniture. They also damaged a piece of my furniture, a side table when they were pulling down the vent. The guy actually broke the handle on my hot water handle because he though that it was the soap dispenser as well.
Lynne B.
May 2017
Very well. They were nice and he explained other options but was not pushy about it Sam and Mike were our technicians and would recommend them to others.
Tim H.
May 2017
They wanted us to upgrade to having our vents sanitized when they got to us, we went ahead and did it just wished it was in the initial offer.
Joie S.
Apr 2017
The crew was swift and efficient. All air intakes were cleaned with the duct work, including the basement.
Deborah G.
Apr 2017
They were filthy. We also had them sanitized. He was quick
Lisa U.
Apr 2017
Sam and his colleague arrived on time and were done in an hour; they mentioned the other services and recommendations given the new home and I agreed those adds made sense. Now the forced air in the house doesn't appear to bother our allergies as it did before. Very happy overall.
Richard S.
Apr 2017
Rapid and thorough, gave us endoscopic photos of condition of ducts before and after service, provided sanitation of ducts and advice on replacement of furnace filter
Janie M.
Apr 2017
It went fine and took around 2 1/2 hours to complete
Alan E.
Apr 2017
Good overall experience. They did upsell my wife on dryer duct and AC condenser cleaning; not unexpected.
Farrokh F.
Apr 2017
It was terrible. This was for my tenant and I purchased it for my tenant. However, they came over and they charged her $285 on top of the Big Deal amount that I had already paid which was $119. Even the $119 I could have went with Groupons and saved most of that money. However, all the extra amount were just absolutely did not make any sense. They were just saying we cleaned the motor and we cleaned this. It was just basically air duct cleaning. So they charged $285 extra. And then when I asked them to give me a receipt, they refused to give me that.
I called them a number of times and they refused to -they said "we did not do this for you, it was for your tenant. We will deal with that person." That person told me I just went with whatever they told me. She had to go thru them. And she had to talk to them and get the appointment and everything because she was the tenant.
They came over and they said no this must be done and that must be done. The actual motor, the price of that is like $4.00. They could have just replaced it if it was dirty. They charged $150 for cleaning it.
The price was very high. It was almost fraud. I called them and left messages and they didn't even respond at all, not to me. They just responded to the tenant because apparently they had a plan.
When I called back there was no answer and I tried really hard. Eventually they said, "Ok we'll send you a receipt" and they did not.
I called them a number of times and they refused to -they said "we did not do this for you, it was for your tenant. We will deal with that person." That person told me I just went with whatever they told me. She had to go thru them. And she had to talk to them and get the appointment and everything because she was the tenant.
They came over and they said no this must be done and that must be done. The actual motor, the price of that is like $4.00. They could have just replaced it if it was dirty. They charged $150 for cleaning it.
The price was very high. It was almost fraud. I called them and left messages and they didn't even respond at all, not to me. They just responded to the tenant because apparently they had a plan.
When I called back there was no answer and I tried really hard. Eventually they said, "Ok we'll send you a receipt" and they did not.
Peggy H.
Apr 2017
Perfect!!!!!!
Edwin H.
Apr 2017
They were very professional. They came in and did a great job cleaning our ducts (our heating system is surprisingly much quieter now and also the air feels quite a bit fresher. I guess we shouldn't wait so long). They also evaluated our furnace and did a couple of tuneups on it. I would hire again without a moment's hesitation. Thanks to ProClean and Angie's List.
Kelly J.
Apr 2017
Very happy with customer service and results. Great team.
Eddie D.
Apr 2017
The company didn't not contact me so no work was done. I canceled the request and Angies List credited me. Also I emailed AL twice about the company not responding and I never rec'd a response. Only after I called and spoke to someone with AL did I get help. I was asked if I tried to call the company myself. No, as they had my info- they should have contacted me. I was asked if I wanted to reschedule with the same company or if I wanted AL to call on my behalf I said no as I didn't have any desire to do business with a company that doesn't bother to reach out to customer that already threw some money down.
Jeff W.
Mar 2017
They did a great job. The ducts were filthy. I recently bought a 60-year old house. I had to reschedule, they were very accommodating, and even came on a Saturday morning which was most convenient for me.
ANDREW K.
Mar 2017
Everything went well. They came only a day or two after I called, they worked professionally and courteously and the bill was what I expected.
Kevin W.
Mar 2017
Great results
Brett S.
Mar 2017
They did a good job. I was surprised that the cost more than doubled because disinfecting was separate, but it is still worth it.
Penny M.
Mar 2017
It hasn't gone anywhere yet.
Ralph F.
Mar 2017
1. they upsold added services at high price. 2. Did not show results of dryer vent cleaning. did not clean vent from dryer to verticle metal vent and claimed that never would need cleaning.
Mary L.
Mar 2017
Sam and Mike did an excellent job cleaning my air vents. They arrived at the stated time, were professional and explained the process clearly. They put everything back in order after completing their job. I was very pleased with their service.
Cynthia W.
Feb 2017
It went very well.
Darrell L.
Feb 2017
The day they were to clean the ducts, they called when I was 5 minutes from the house (I live an hour away from the house where the service was to be performed). They said they wouldn't be coming because of the weather. The next time they were to come, they arrived four hours before the appointment time, neither my son or I were there, but a renter let them in. I have no idea if the service was performed, and if so, what the quality of the work was. While there, they caused almost $400 in damage to my floor. Since then I have repeatedly attempted to find a time for them to come back to the house to look at the damage and to review their work. Sam, the "boss" set an appointment with us, but three hours before the scheduled time, they told me they would not be coming today because of a "scheduling error." (I have now taken off work two afternoons to get this done, and they've not arrived either time!) My last phone call to them I agreed to meet them at the house on a Saturday, and the woman on the phone said, "I'm tired of talking to you," and HUNG UP ON ME. I still don't know if my ducts are clean, and my floor is damaged, and they don't want to talk to me. I feel sorry for anyone else that contacts these people for service.
Response from ProClean Cleaning Services
"Our Company has performed the air duct cleaning in the professional manner cleaning all the vents, returns and main ducts. All the services requested were completed. No damage to the house was done. No request for photo or video proof was given by the customer at the time of the service. Several days after the service was completed, customer called and said the there is a connection piece on the floor broken. Even though our technician said that it was not done by him and there a tenant living in the house who is probably taking advantage of our company and trying to blame us for the broken piece, our company still decided to send our tech and inspect the damage (by the way the picture of the broken piece is not $380.00, but $20.00 in Lowe'[Member Information Removed] or Home Depot). After several attempts were made to set up an appointment for the inspection, our Company decided not to schedule it at all. This happens due to customer'[Member Information Removed] unavailability, false accusations, false statements and rudeness from customer'[Member Information Removed] side. To conclude: 1. No damage was done in the house by our technician. 2. Cleaning was performed as it is supposed to be and if there is any doubt about it, customer can hire any independent certified inspector or certified air duct cleaning company and check how the work was done. 3. We will not apologize for the customer rudeness or any false accusations, our dispatchers managed all conversations with the customer in a very professional and diligent manner. 4. No refund will be issued as our Company fulfilled our part of the contract completely."
Marilouise D.
Feb 2017
Wonderful, the procedure was explained to me and then they went to work. Suggested proper intervals to have this performed
Bill L.
Feb 2017
They did a great job. They were very conscientious when moving around furnishings and wearing shoe covers to protect the carpeting. And they took pictures to show me the clean ducts.
Licensing
State Contractor License Requirements
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FAQ
ProClean Cleaning Services is currently rated 4.5 overall out of 5.
ProClean Cleaning Services accepts the following forms of payment: CreditCard
No, ProClean Cleaning Services does not offer free project estimates.
No, ProClean Cleaning Services does not offer eco-friendly accreditations.
No, ProClean Cleaning Services does not offer a senior discount.
No, ProClean Cleaning Services does not offer emergency services.
No, ProClean Cleaning Services does not offer warranties.