Midas

ARNING, NEVER come to this place! I can not stress this enough, don’t ever come to this Midas location. I came here last Wednesday for a routine oil change. The mechanic working on my car brought out my engine filter and cabin air filter and showed me they both were a little dirty and asked if I want either replaced. I decided to get the cabin done. They finish and I leave. For the next two days I drive my car like normal. I drive for Door dash for a living, so I drove about a total of 10 hours in those two days. I then notice my check engine light is on. So we pop the hood and find a vacuum hose is broken and completely disconnected. I hope that the vacuum hose is triggering the check engine signal. SO I go back to Midas and was expecting they would replace the vacuum hose they broke, but instead they just cut it shorter and put it back, (Not what I would have liked but fine). And here’s where it gets much much worse. We have a reader at home so we do all our own research, and find the signals are related to the O2 sensors. Check engine light is still on after they “fix” the hose. So first thing I do is take it into a different mechanic to have the O2 sensors looked at. New mechanic says the O2 sensor is shot and to add insult to injury the cabin air filter they replaced was SHOVED into the car, mangled and broken because is was over an inch BIGGER then the actual air filter meant for my car. I call Midas incredibly upset, expecting a full apology, explanation and to be fully refunded for the “service” they provided me. They first guy I talked to was incredible rude and demanded I had to bring the car in for “proof” the second guy I talked to was condescending and rude as well and after arguing with me decided to refund me 20.00 (of which I spent 45) for the “unfortunate” broken air filter. He also said the only way the filter could have been put in wrong was because it was in the wrong box and that they’re meant to be tight, that’s why the mechanic CRAMMED it into my car unknowingly.. long story short after speaking with my mechanic I am 100% sure the O2 filter malfunctioned and broke from me driving ten hours with the vacuum hose disconnected from my engine. I had to have 600$ worth of repairs and labor all because the “mechanics” at Midas have no clue what they are doing. It is so disappointing. I have never seen a more negligent mechanic service and rude, condescending customer service in my life. I went in for an oil change, I left with a broken vacuum hose, a cabin air filter broken, mangled and shoved into my car, an O2 sensor shot, and 600$ worth of repairs. Please! Take this story to heart and never go to this mechanics shop! I am so sorry that I did. All to save a couple bucks on an oil change... learned my lesson I suppose.

unknown

Old front disk brake rotors were warped and induced annoying
vibration when braking.  Midas re-built front brakes using upgraded
rotors, pads and serviced the brake fluid.  Cost for labor and parts was
reasonable and they did it quickly and provided transportation to my
home after dropping off the vehicle for service.   The brakes work
great, do not vibrate when braking and I have had no problems since the
service was done.