DENVER MATTRESS

He conned me into buying an $80 frame, saying it was exactly what I needed. When I got it home and opened the box, it was a basic metal frame that required a box spring. I will never step foot in another Furniture Row store after this bait and switch. I emailed the salesman directly to express my extreme displeasure at having been conned, and he has yet to respond or attempt to remedy the situation. I guess his commission on an $80 bed frame is more important than his company's reputation.

THIS REVIEW IS FOR A SERTA PERFECT SLEEPER MATTRESS PURCHASED AT MATTRESS KING IN LONE TREE, CO. 1. The comfort, quality, support and durability of Serta's Perfect Sleeper Radiant is below expectation. The mattress showed signs for lack of support, firmness and comfort shortly on one side of the mattress after the 3rd year of use. On the 4th year, I have experienced nothing but back and neck aches. 2. The manufacturers warranty seems worthless, a rating of 1 is far too generous at this time. The mattress does not show the 1-1/2+ in imprint for the manufacturer to consider the mattress defective, and repair it under warranty despite the noticeable lack of support and comfort on that side. 3. Serta's Customer Support level of service: polite, professional, good listening skills, and good note takers. Despite my explicit request to By Pass Mattress King and the reasons why (see below), I was informed they will pass the information to the store and I should be contacted by a store representative within 10 days.... words can't express my excitement in anticipation of the chevy dealer 5 miles from home will decline to work on my new chevy and tells me to go to the chevy dealer 30 miles away because the dealer is within 90 miles from my home. 4. So you are wondering why by-pass Mattress King... here's why. I went in person to discuss the issue with the store manager. the Managers' level of support is limited to "We will send your warranty claim to the manufacturer. You will hear from the manufacturer with their decision". When asked what are they going to do since the mattress does not show the signs described in the warranty yet it is very obvious to myself and others the mattress is defective, their response was the same " we will submit the warranty claim to the manufacturer." So I asked for the manufacturer's contact information, which they were unwilling to provide. NOT even Serta's customer support general number. After several failed attempts to get some questions answered or contact numbers to get my questions answered, I asked for their manager's phone number. Instead i got a clear and abusive "get the f#$% out of our store {silent} or". So, silly me, I asked "or what", At this point I'm told" GET THE F#$% or I"LL CALL THE COPS". 5. Serta's retailer selection: extremely poor... I'm sorry but no one should ever be treated with disrespect and abus. Serta is droping the ball by insisting the issue get initiated and resolved through the retailer even though they are aware of what happens.