BIC Exterior Designs

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Everything went great. The only complaint I had was I had heard about them through a Christian radio station and he said great, we are going to make a $250 donation but I am unsure if this took place. The clean-up was excellent and the workers were very careful. I found minimal nails. I have no complaints and their pricing was very good.

They have not been responsive to us. Back in July of last year we had brand new gutters installed and we notice that there's a problem, the roof was buckling up for some reason, it's not coming down where it should, it's only one part of the house. We did call the gutter company to come back and looked at it, and asked them, " hey, what's going on, why is our roof looking like that, did you do something?" they said, "no", they told me to call Bic to come and look at it. My husband did call Bic maybe six months ago, but they never did come out to look at it. We're going to call them again and see if we can get them out. I think he just forgot about it because it was during the winter.

It was fine. We haven't had any rain in a while so it's hard to tell if the siding he repaired was fixed or not. But my experience was great and the guy seems confident.

Exactly as planned. They got in, did the work and got out quickly and with no problems.

(DETAILS)
Our primary residence suffered a casualty loss recently, per wind and hail damage, and reimbursement from the insurance company was agreed upon for the following:

1. Insurance Claim # 1804517 (Requiring customer to pay $1,000 deductible). Repair of roof.Insurance
2. Claim # 1925313 (Requiring customer to pay an additional $1,000 deductible). Replacement of roof when additional damage was incurred.

We retained BIC (contractor) to perform corrective work. Proposals for repair/replacement work were submitted by BIC to the insurance company, with BIC acting in capacity of contractor. Replacement of the roof was performed, and BIC was paid in excess for this part of their service…over and above the agreed upon price, and over and above the amount specified in BIC’s " Performance Agreement".

Upon completion of the roof replacement, it was additionally noted that there was extensive hail damage to the customer's gutters and down spouts, suffered via the same weather instances. The insurance company retroactively recognized this as damage from the same storms, and agreed to replace the gutters. Though the customer planned to award BIC with this business, this plan changed when BIC began acting unprofessionally toward the customer (after the roof was replaced, and before any work was performed on the gutters). The customer cancelled the gutter portion of the work-not wanting to further deal with a company that was lying and not cooperating. Upon seeing the evidence of BIC’s reckless acts (via forwarded e-mail communication), the insurance company and mortgage company were in agreement to seek out a more ethical vendor for the gutter business, and they denied payment to BIC and arranged for payment and services to be performed by another vendor.

Although payment has been made in excess by the customer for the portion related to the roof, BIC has made improper and illegal demands for further payment, and has failed to supply required documentation to close out the project. Details of those infringements are as follows:

1. BIC threatened a 10% surcharge for cancellation of the gutter portion of the contract. Replacement of the roof and replacement of the gutters/downspouts are both part of the same insurance claim. BIC has been paid $14,920 to date, which is well in excess of any and all “minimum” amounts due per cancellation of their contract. There is no allowance for a liquidated damages clause in a residential construction contract.
2. BIC threatened to file a mechanics lien and tack on interest to that claim. Though BIC was stating that the balance that was owed in the end was $6,130, the balance that was actually owed per agreement between the parties was $5,740. In spite of dispute around the agreed upon amount, the customer paid BIC their full claimed balance of $6,130, in frustrated effort to be finished with things and avoid the negative effect of BIC illegally filing of a mechanics lien (which they were threatening). See the BIC deductible guarantee (or “Performance Agreement”), which states: “Homeowner as indicated above agrees…3) That their total expense will not exceed the cost of their insurance deductible.” The insurance company determined the amount for the roofing project to be $14,530. Through documented lies the contractor led the customer to believe that BIC would be sticking to their performance agreement/deductible guarantee, and that the customer would only be responsible for $2,000 (1 x $1,000 deductible for each occurrence). But in the end, the customer was held to a total charge for the roof in the amount of $14,920, of which the excess of $390 had to be personally paid by the customer, in addition to the total of $2,000 for the deductibles. BIC then tried to insert additional interest, on top of what is mentioned above. In the State of Ohio, interest cannot be included if a mechanic’s lien is filed. Statutory and case law is to the effect that a mechanic’s lien, as an extraordinarily device pursuant to statute, is strictly construed.
3. BIC refused, after written demand, to furnish the agreed-upon written warranty for the roof. A warranty was specified, but they have failed and refused to: a) furnish a copy and worst of all, b) will not specify exactly what the warranty entails, including the length of time covered. We would not have entered into the contract in the first instance without a warranty. And we had every reason to expect this, as roof warranties are customary in the trade. We are now left to wonder what if any we have received as far as assurances to correct any future defective materials or workmanship. Further, this impedes our ability to sell our residence, if we had this intention in the future, because we cannot furnish a warranty to the prospective buyer.
4. BIC refused, after written demand, to furnish a signed final lien waiver.

(DOCUMENTED COMMUNICATION)
As already mentioned above, we have in our possession extensive documentation of e-mail correspondence around the matter. We can provide this upon request. In review of the information, you will find that there was a game played in which Bob Swartz (Sales Manager), lied on several matters related to doing business with us, which created extensive confusion for the customer:

1. There was a difference of $390, as dictated by the insurance company, between 3 tab shingles and dimensional shingles. Bob informed us that the insurance company instructed him to file a supplemental claim for the difference, and that we wouldn’t be responsible for this difference (he told us that his supplemental claim was to take care of this). After the proposal was signed, Bob Swartz and Rick Mellett (CEO) would not respond to e-mails or communications about what had been told to us by Bob, and they refused to meet personally about this.
2. When it was determined that there was need for new window screens and for the family room ceiling to be painted due to damage sustained from the same storms, Bob from BIC quoted us for that work, which was turned in to the insurance company. Though a payment separate from the roof was made to us for that portion by the insurance company, the window screens and painting service were never provided with BIC acting as contractor, and Bob repeatedly lied about providing these. The issue around this was not payment (as we didn't provide them payment for these)...they simply failed to follow through in acting as the contractor for these matters. They would have been paid, had they performed. But it's simply unprofessional that they told us that they would be the contractor for these services, and submitted quotes as such, but never performed.

(DESIRED RESULT)
This is kind of funny. We initially requested through Angie's List mediation for the resolve below, as noted in the 5 points. BIC countered this suggestion with a ridiculous offer for us to pay them more money, and Angie's List has told us that the only option(s) that we have left is to either a) close the case, or b) make an entirely new request for resolve...wherein we aren't allowed to demand the original provisions (very weird). So our new offer (since BIC has refused below settlement) is for BIC to provide us full refund for the entire amount of the project, in the amount of $14,920. This should protect us from recourse of not having a warranty and not having a final lien waiver, and will monetize all of the time that we've spent playing defense to BIC reckless acts.

1. Furnish a written copy of the warranty to the customer, with all material and labor specifics detailed. This warranty shall be standard to industry specifications - it shall not leave out certain coverages, etc.
2. If there is a refusal to furnish the warranty, monetar

Bob Swears (sales) arrived on time and followed up quickly work was preformed on time and was excellent B/C is also now bidding on front of house.

Overall, we thought that things went very well. There was a small hiccup (we discovered that they did not remove the satellite dish as we had discussed in the contract), but they rectified the situation as soon as we mentioned it. However, we discovered black mold in our garage. We contacted BIC and they sent someone out who did a cursory review and gave us a quick diagnosis. We performed the services he recommended, but had water leak into our garage from the roof during the next rainfall. We contacted BIC again, but could not get them to return our calls. I contacted another contractor who came out and discovered that the roofing installers had placed the drip edge behind our gutters, essentially funneling water into the wall between the exterior of the house and our garage wall and leading to the black mold behind the dry wall there. I contacted BIC to let them know what the other contractor found and again have not been able to receive a call back.

Jody (salesman) quoted a very reasonable price and said work would start next week. Crew arrived early on Wednesday and completed job by 4:30 pm including cleanup. Crew was excellent and thorough. Inspection the next day showed one small item damaged and inspector took pictures.

They were professional, and cleaned up after themselves. The roof looks great.

The service went well. They were here promptly and cleaned everything up. The job was completed quickly and met all of our expectations. We recommended them to others who have used their services as well.

The service was good. This was a smaller job.

After the previous week's rain storms, I discovered water in the laundry area. I left a messsage for BIC on Saturday (9/8/12) and received a callback on Monday morning. They sent Tony out to investigate. After looking at the point of leakage, he quickly located the problem on the roof. He took photos of the problem areas and then explained to my satisfaction the cause and location of the leakage. He explained how he would fix the problem and the cost. Tony is a professional in all aspects. I would recommend his services to anyone.

The salesman was knowledgeable and easy to work with. The work was done in a timely and efficient manner and the cleanup was excellent. They accepted a coupon from Angie's List.

We were very satisfied with the new roof.

I had an actively leaking 24 year-old roof on a vacant house I was rehabbing. Note this was the last week of January. I called 4 roofers I found here on Angie's list. The first could not send out an estimator for 3 weeks (report on Angie's list submitted). The other three all came within 2 days of my call. I got three bids to have the work done and BIC was a little higher than the lowest bid. I wanted the roof done ASAP. The other company (low bidder, but good company) couldn't get there for 2 weeks weather depending. I spoke with Dallas (sales mgr at BIC) and offered that if he could meet the other company's price and do it sooner I would sign a contract right away. He moved things around and said he could start in 2 business days. BIC was advised that they had to work around the HVAC man who was putting in a new furnace and replacing the through-the-roof furnace stack.

Not only did BIC come out on time, they started stripping the roof a day earlier. They worked with my HVAC man so the timing of roofing that section after he had finished was perfect. The whole job took 2 partial days and they cleaned up perfectly. It rained that night -no more leaks.

They will get a call on my next roofing job!

BIC met with us to see if we would have a potential claim w/ insurance company due to storm damage. When they determined we mostly likely would, we set up for our insurance company to meet at our house. BIC was there to meet them with us and had everything prepared for the insurance company to make it as easy as possible for both us and the insurance company.

The insurance company agreed to pay for the full project and BIC was helpful in choosing which roofing options would be best for us. The project started ahead of schedule and was done in approximately four days. The only complaint about our experience was that it took a little longer to complete than we had expected (4 days from start to beginning), but this was simply a result of employee illness during the job.

We had a great overall experience with BIC and would definitely recommend. Everybody on their staff was very friendly and helpful.

OVERALL, IT WENT VERY WELL WITH BIC. WE HAD OUR GUTTERS CLEANED BY ANOTHER COMPANY WHO CAME TO THE DOOR AND TOLD US WE NEEDED NEW "PIPE COLLARS" ON OUR ROOF AND THAT IF WE DIDN'T GET THEM, WE COULD GET LEAKING THROUGH THE CEILING OF OUR BATHROOMS. THIS GUTTER CLEANING COMPANY QUOTED US $600 TO FIX IT. WE WANTED A SECOND OPINION AND CALLED BIC ROOFING. BIC CAME OUT THE SAME WEEK AND DID A ROOF INSPECTION. THEY IMMEDIATELY TOLD US WE DIDN'T NEED ANY NEW "PIPE COLLARS" AND THE ROOF WAS IN GREAT SHAPE! THANKS BIC FOR SAVING US FROM UNNEEDED EXPENSE AND REPAIRS!!!