BIC Exterior Designs
About us
BIC is a full-service exterior design company serving the greater Cincinnati and Northern Kentucky areas. "We've got you covered" when it comes to the exterior of your home -- roofs, windows, siding, doors, and gutters. Our expert team of professionals has the experience and know-how to work with you to create a new look for your home. Have our new in-house designer help you with all of your remodeling needs whether it is roofing, gutters, windows, or new siding. BIC has a reputation for integrity and reliability. We are committed to providing excellent customer service as well as an outstanding final product. Contact us today for a free consultation!
Business highlights
Services we offer
Doors, Roofs, Siding, Windows, and Gutters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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Our primary residence suffered a casualty loss recently, per wind and hail damage, and reimbursement from the insurance company was agreed upon for the following:
1. Insurance Claim # 1804517 (Requiring customer to pay $1,000 deductible). Repair of roof.Insurance
2. Claim # 1925313 (Requiring customer to pay an additional $1,000 deductible). Replacement of roof when additional damage was incurred.
We retained BIC (contractor) to perform corrective work. Proposals for repair/replacement work were submitted by BIC to the insurance company, with BIC acting in capacity of contractor. Replacement of the roof was performed, and BIC was paid in excess for this part of their service…over and above the agreed upon price, and over and above the amount specified in BIC’s " Performance Agreement".
Upon completion of the roof replacement, it was additionally noted that there was extensive hail damage to the customer's gutters and down spouts, suffered via the same weather instances. The insurance company retroactively recognized this as damage from the same storms, and agreed to replace the gutters. Though the customer planned to award BIC with this business, this plan changed when BIC began acting unprofessionally toward the customer (after the roof was replaced, and before any work was performed on the gutters). The customer cancelled the gutter portion of the work-not wanting to further deal with a company that was lying and not cooperating. Upon seeing the evidence of BIC’s reckless acts (via forwarded e-mail communication), the insurance company and mortgage company were in agreement to seek out a more ethical vendor for the gutter business, and they denied payment to BIC and arranged for payment and services to be performed by another vendor.
Although payment has been made in excess by the customer for the portion related to the roof, BIC has made improper and illegal demands for further payment, and has failed to supply required documentation to close out the project. Details of those infringements are as follows:
1. BIC threatened a 10% surcharge for cancellation of the gutter portion of the contract. Replacement of the roof and replacement of the gutters/downspouts are both part of the same insurance claim. BIC has been paid $14,920 to date, which is well in excess of any and all “minimum” amounts due per cancellation of their contract. There is no allowance for a liquidated damages clause in a residential construction contract.
2. BIC threatened to file a mechanics lien and tack on interest to that claim. Though BIC was stating that the balance that was owed in the end was $6,130, the balance that was actually owed per agreement between the parties was $5,740. In spite of dispute around the agreed upon amount, the customer paid BIC their full claimed balance of $6,130, in frustrated effort to be finished with things and avoid the negative effect of BIC illegally filing of a mechanics lien (which they were threatening). See the BIC deductible guarantee (or “Performance Agreement”), which states: “Homeowner as indicated above agrees…3) That their total expense will not exceed the cost of their insurance deductible.” The insurance company determined the amount for the roofing project to be $14,530. Through documented lies the contractor led the customer to believe that BIC would be sticking to their performance agreement/deductible guarantee, and that the customer would only be responsible for $2,000 (1 x $1,000 deductible for each occurrence). But in the end, the customer was held to a total charge for the roof in the amount of $14,920, of which the excess of $390 had to be personally paid by the customer, in addition to the total of $2,000 for the deductibles. BIC then tried to insert additional interest, on top of what is mentioned above. In the State of Ohio, interest cannot be included if a mechanic’s lien is filed. Statutory and case law is to the effect that a mechanic’s lien, as an extraordinarily device pursuant to statute, is strictly construed.
3. BIC refused, after written demand, to furnish the agreed-upon written warranty for the roof. A warranty was specified, but they have failed and refused to: a) furnish a copy and worst of all, b) will not specify exactly what the warranty entails, including the length of time covered. We would not have entered into the contract in the first instance without a warranty. And we had every reason to expect this, as roof warranties are customary in the trade. We are now left to wonder what if any we have received as far as assurances to correct any future defective materials or workmanship. Further, this impedes our ability to sell our residence, if we had this intention in the future, because we cannot furnish a warranty to the prospective buyer.
4. BIC refused, after written demand, to furnish a signed final lien waiver.
(DOCUMENTED COMMUNICATION)
As already mentioned above, we have in our possession extensive documentation of e-mail correspondence around the matter. We can provide this upon request. In review of the information, you will find that there was a game played in which Bob Swartz (Sales Manager), lied on several matters related to doing business with us, which created extensive confusion for the customer:
1. There was a difference of $390, as dictated by the insurance company, between 3 tab shingles and dimensional shingles. Bob informed us that the insurance company instructed him to file a supplemental claim for the difference, and that we wouldn’t be responsible for this difference (he told us that his supplemental claim was to take care of this). After the proposal was signed, Bob Swartz and Rick Mellett (CEO) would not respond to e-mails or communications about what had been told to us by Bob, and they refused to meet personally about this.
2. When it was determined that there was need for new window screens and for the family room ceiling to be painted due to damage sustained from the same storms, Bob from BIC quoted us for that work, which was turned in to the insurance company. Though a payment separate from the roof was made to us for that portion by the insurance company, the window screens and painting service were never provided with BIC acting as contractor, and Bob repeatedly lied about providing these. The issue around this was not payment (as we didn't provide them payment for these)...they simply failed to follow through in acting as the contractor for these matters. They would have been paid, had they performed. But it's simply unprofessional that they told us that they would be the contractor for these services, and submitted quotes as such, but never performed.
(DESIRED RESULT)
This is kind of funny. We initially requested through Angie's List mediation for the resolve below, as noted in the 5 points. BIC countered this suggestion with a ridiculous offer for us to pay them more money, and Angie's List has told us that the only option(s) that we have left is to either a) close the case, or b) make an entirely new request for resolve...wherein we aren't allowed to demand the original provisions (very weird). So our new offer (since BIC has refused below settlement) is for BIC to provide us full refund for the entire amount of the project, in the amount of $14,920. This should protect us from recourse of not having a warranty and not having a final lien waiver, and will monetize all of the time that we've spent playing defense to BIC reckless acts.
1. Furnish a written copy of the warranty to the customer, with all material and labor specifics detailed. This warranty shall be standard to industry specifications - it shall not leave out certain coverages, etc.
2. If there is a refusal to furnish the warranty, monetar
"{Member name removed}, BIC Exterior Designs appreciates your business and your review of our company. We are happy that you are pleased with your new roof and appreciate all your feedback. We hope that if you should need anything in the future, you will trust BIC again."
"Thank you so much for your business and for your kind review. We are so thankful for you and your trust in allowing us to do work on your home. Thanks again and we look forward to serving any future home exterior needs you may have."
"Thank you so much for taking the time to review your experience with BIC Roofing. We appreciate you trusting our company with your job. We hope that in the future, you will call us if you ever need anything. Thanks again!"
"Customer, Thank you so much for your review of BIC Roofing. We are glad that you had a good experience with our company. We take pride in our work and in our people. We appreciate your business and hope that you will keep us in mind for windows, doors, siding, gutters, roofs, or any other future exterior need you may have."
"Member, Thank you so much for your comments about BIC Roofing. We are so thankful you chose our company!"
"Member, Thank you so much for taking the time to give us a report on Angie's List. We appreciate your comments and are so thankful that you are pleased with our work. Thanks again for your business!"
Not only did BIC come out on time, they started stripping the roof a day earlier. They worked with my HVAC man so the timing of roofing that section after he had finished was perfect. The whole job took 2 partial days and they cleaned up perfectly. It rained that night -no more leaks.
They will get a call on my next roofing job!
"Thank you so much for your comments. We are so thankful for your trust in us. It was a pleasure doing work for you and we look forward to working with you in the future!"
The insurance company agreed to pay for the full project and BIC was helpful in choosing which roofing options would be best for us. The project started ahead of schedule and was done in approximately four days. The only complaint about our experience was that it took a little longer to complete than we had expected (4 days from start to beginning), but this was simply a result of employee illness during the job.
We had a great overall experience with BIC and would definitely recommend. Everybody on their staff was very friendly and helpful.
"Member, Thank you for sharing your experience with BIC Roofing. We appreciate your feedback. BIC Roofing is committed to giving all of our customers or potential customers honest opinions. We hope that if you have any future needs you will keep BIC Roofing in mind!"
Licensing
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