Founded 2008 • With Angi since June 2011
Service Provider Response
Thank you for your review. If you have any further issues, don't hesitate to contact us.Service Provider Response
With every business you sometimes get a customer that no matter what you do they will never be satisfied. In this case we went above and beyond to satisfy the customer. Our reward for this level of service was refusal to pay their invoice and cancelling a signed contract. Our overall customer satisfaction speaks for itself. This customer has taken the low road and a viewpoint that we should include a number of items that they did not pay for under contract. We could give in to this customer and give them several hundred dollars of products that they have not paid for even though they received insurance money to offset these costs. But, that would be unfair to the hundreds of customers that we have had that were people of their word as we are of ours. We have built a company on doing good and honest work for a fair and honest price. That is why we earned a Super Service Award for 2012 and have so many positive comments from our customers. Response to some of customer’s comments: 1. BIC started working with complainants in August of 2011. Initially, their insurance company did not agree to a complete roof replacement. BIC provided many “free” inspections on Customer’s old roof to document the condition until the insurance company agreed to the replacement. (Note: BIC did not work with Customer’s insurance company on their behalf. Customer received ACV payment from their insurance company PRIOR TO signing contract with us. The contract between BIC and Customer was based on terms of a cash transaction. Therefore, we had no obligation to follow what was written in the insurance summaries.) 2. The Customer’s roof final inspection was scheduled 3 times with their lender. Once the final inspection was completed, the lender would release the final payment for the roof install. Each time it was scheduled, Customer cancelled the inspection thus delaying payment to BIC for the roof 120+ days post-install. As of this writing, they will have an unpaid balance on their account. a. Warranties are mailed out to customers along with a final account statement once their account is paid in full. b. 3. Customer has made claims for screens and services that Customer declined in the original proposal and did not sign. These items, he said he would take care of himself. He did not purchase these items from BIC, therefore he is not entitled to them. 4. The Customer is in breach of contract for a second proposal they signed for the installation of gutters. They refused to pay the cancellation fee for this action. They have demanded a signed statement from BIC that would allow their lender to release the retained insurance funds directly to them. If the funds are not used for the gutter replacement the insurance company has paid for, this would constitute insurance fraud on their part. BIC will not be a party to that type of behavior. The company they hire to install the gutters can make that request to their lender. 5. Customer (spouse) called and spoke to our Accounting Manager demanding meetings with Owner and Director of Sales, who were both out of the office on business appointments. When told this, customer became verbally abusive. Decision was made that, going forward, all communications with Customer would be in writing (letter and/or email). During the past few months of trying to resolve non-payment issues with customer, BIC would like to make the following final comments: • At no time has the customer had any complaints about the installation of their new roof. All complaints have been about paying late fees on their newly installed roof and a 10% cancellation fee on a separate contract (which they signed). The roof is a $14,000+ roof (no complaints). The late fees and 10% cancellation fee on a separate gutter contract amounts to $400+. • The customer can go to the Owens Corning website and print out the warranty form for their new roof which they have to fill out, sign, and mail in themselves (as do all BIC customers which is what Owens Corning requires). It is unfortunate that the customer has not accepted any responsibility for non-payment. BIC Exterior Designs has tried to resolve this issue in a calm, respectful and professional manner.Service Provider Response
We again apologize for not getting back to our customer with our inspection findings. Our inspection revealed minimal damage and no damage that required repairs, nor enough damage to warrant an insurance claim. Because we deal with homeowners and insurance companies all the time, if we do not find enough damage to pursue a claim, we note "not enough damage" -- e.g., if there is enough damage for a new roof. If we feel there is enough damage to give an estimate to customer for a repair, we will provide a quote. Insurance companies have tightened their policies considerably over the past year and we do not want our potential customers to unnecessarily file a claim, be turned down and then if and when there is enough damage to file a claim, to be turned down by their insurance company because of the 1st denied claim. We again apologize to our customer for length of response time. We truly have the best interests of our customers.Service Provider Response
{Member name removed}, BIC Exterior Designs appreciates your business and your review of our company. We are happy that you are pleased with your new roof and appreciate all your feedback. We hope that if you should need anything in the future, you will trust BIC again.Service Provider Response
Thank you so much for your business and for your kind review. We are so thankful for you and your trust in allowing us to do work on your home. Thanks again and we look forward to serving any future home exterior needs you may have.Service Provider Response
Thank you so much for taking the time to review your experience with BIC Roofing. We appreciate you trusting our company with your job. We hope that in the future, you will call us if you ever need anything. Thanks again!Service Provider Response
Customer, Thank you so much for your review of BIC Roofing. We are glad that you had a good experience with our company. We take pride in our work and in our people. We appreciate your business and hope that you will keep us in mind for windows, doors, siding, gutters, roofs, or any other future exterior need you may have.Service Provider Response
We apologize that your experience with BIC was not good. After reviewing the notes on your account, there seems to have been miscommunication. We had noted to repair and also to wait for more damage, hence we did not call you back. BIC sincerely apologizes for this miscommunication. BIC takes pride in our customer service and this is not something that normally happens when using our company.Service Provider Response
Member, Thank you so much for your comments about BIC Roofing. We are so thankful you chose our company!Service Provider Response
Member, thanks for your review of BIC Roofing. We always perform free roof inspections and also check out other areas of your home while we are there. If you should need anything in the future, I hope you keep BIC Roofing in mind.Service Provider Response
Member, Thank you so much for taking the time to give us a report on Angie's List. We appreciate your comments and are so thankful that you are pleased with our work. Thanks again for your business!Service Provider Response
Thank you so much for your comments. We are so thankful for your trust in us. It was a pleasure doing work for you and we look forward to working with you in the future!Service Provider Response
Member, Thank you for sharing your experience with BIC Roofing. We appreciate your feedback. BIC Roofing is committed to giving all of our customers or potential customers honest opinions. We hope that if you have any future needs you will keep BIC Roofing in mind!Angi Certified
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Angi Certified
Welcome to New Windows For America. We are a factory direct supplier of the highest quality windows on the market. Our company serves customers throughout the state of Colorado - including the Denver, CO and Boulder, CO areas with window replacement, siding and doors. Our customers enjoy exceptional prices for quality windows, the best warranties and unbeatable service from a knowledgeable and experienced staff of professionals. We offer window replacement products with all the available energy saving options. In addition to windows, we install a wide variety of doors, including front door, French doors, patio, double doors and security doors. If you want to completely transform your home’s exterior, we offer the highest quality siding materials for a completely maintenance free exterior that always looks great. Award winning. Additional contact name - Clyde Lundeen. Additional DBA - New Windows For America. Check out our appearance on Great Day Colorado https://kdvr.com/great-day-colorado/sponsored-gdc/new-windows-for-america/,
Angi Certified
2022 Super Service Award
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