Excellent experience overall. I will certianly be a returning customer. The rental property had a furnace & AC that was 25+ years old. They came out and explained that in this area the furnace may still have more life in it and the various pros and cons of doing to install now. I had over 10 estimates over the course of a week and they were only 1 or the 2 companies that admitted that the furnace may be OK with a good service. Since I was already ripping out drywall and renovating I decided to go ahead with the work and they gave me $500 off the price of each property. Their estimate was already lower than the other estimates and the 1k closed the deal. The installers were very experienced and patiently answered any questions I had. They kept floor coverings over everything (even over the plasitc I had already laid out for knocking down the popcorn ceilings. There were some pipes hidden behind the furnace that prevented the originally quoted setup from being installed, but they explained the situation, told me the option and let me decide what would be the best choice. Because of the hidden pipes the job took a bit longer than expected (about 3 hours into the next day instead of a single day install). Since the other AC install was scheduled for the next day it wasn't an issue. They were still in and out in the 2 day time frame. When the inspector came out he insisted that they rotate the AC unit to make servicing easier. (The inspector admitted that he was stretching the code to make them do it) They were out the next day to fix it and rescheduled the inspector all for me. Couldn't have asked for a better experience.

He called as he was going to run late, actually was on time. Preformed tune up, inspection and cleaned the air conditioning unit. Tested for Carbon Monoxide, advised as to the problem with the Humidifier and solution (rental so it was to expensive for me to preform for a landlord out of the goodness of my heart, but if my property would not be a problem cost wise), replaced filter and advised on the best companies to do the air duct cleaning. Very professional and helpful in that he helped move the desk back to the wall where the entrance to the crawl space is after the work was completed. Great value for the service provided, shopped around and the cost was excellent, both furnace and air conditioning received attention.