Integrity Massage LLC

I ordered an expensive and luxurious massage chair from this company. The motor stopped working and I sent it back to the company for repair. During the process, my old unit got damaged during shipment. The post office awarded me money, since the shipment was insured. The company wanted to pocket this money, but was told by the post office that this would be fraud. They offered me a credit for the insured amount. I applied that credit to purchase a new unit instead of repairing the old, especially taking into consideration where I live. When I received it, it was a refurbished unit and not new. It had scratches, a bent motherboard, protective covers were missing, and the control unit was not closed. These things all lead me to believe that this was an old unit and not a new one. I immediately contacted them and they said that it was a new unit, and that I would need to send pictures in order to claim otherwise. After sending them all of the requested information, I did not hear from them until I finally contacted them months later. Their customer service department never reached out to me stating whether or not it had been received. They claimed that it had never been received and that now it is too late. Even though it is still under warrant they are stating that refurbishing the unit at my expense is the only available option. I had a very difficult time communicating with this company during each step of this process. They are not trustworthy and I believe they were trying to cheat me out of money and product.