WildBlue Communications Inc

There is no story.  They are the only crap game in town for our location.

I requested new service on 5/17 and installation was scheduled for 5/21. After learning from online reviews that Wild Blue's connection speed promises seldom meet expectations, I cancelled prior to installation, and was told there was no problem, that I would not be billed. However, looking over my credit card statement the next month, I found that they had, indeed, billed me for $149. (My experience tells me this is standard practice among telecommunications corporations.) I called the local number from my statement and it was busy several times in a row, so I reluctantly dialed the toll free number and navigated the maze of promotions and voice prompts. I finally spoke with an operator who began looking up my account. She sounded confused and conveyed a sence of complication with their computer system. (Again, I assert: Standard Practice). Finally, I asked her the status of my account and she frankly said: "I don't know. What's the problem you're having?"I explained to her that they had billed me in spite of the fact that I cancelled and had not received any services. She acknowledged an error (always in the telecom's favor, right?) and told me "Well, I'll have to escalate the claim to corporate", which by my extensive experience dealing with telecommunications corporations, means "we're about to obfuscate the issue beyond remedy."I offered my opinion that this should be a fairly simple issue;1. I cancelled service and was told no charges would apply.2. No service was performed or received.3. I was billed anyway, and am due a refund.
The operator's tone became irritable and quite condescending (She must be irritated by her employer's apparrent lack of integrity). I was placed on hold once again and when she returned, I was assured the charge would be credited within 3-5 days. Whether or not that happens remains to be seen, but the bottom line is: I regret having given them a shot at my business.

I had WildBlue internet service installed. It is faster but they need to fine tune the service. They have "issues" with it still but all in all I love it and will continue to use it.  The first weekend I had the service, it went out the whole weekend.  They didn't offer me anything in return.  I had to really "go off" on them to even get them to offer me a little something for my trouble.  Since then, it still goes down but it usually resolves itself in 4-6 hours.  It is just so much faster than my other ISP.  I live in the country so I don't have access to DSL, Cable or Cell Service.  The 12 mbps is 6 times faster than my other ISP.

I am happy with them. We live in the country so DSL is a pain out here and they are my only option. I have never ran into an issue to pay extra for coverage. They are very dependable. The only time I lost any type of service was in a thunderstorm.

They provide our internet services and are associated with DirectTV for television services. I will continue to use them in the future.

Out here, we have to use a satellite, if we use AT&T, we have to get dial-up, and that takes forever.  I think the price is high.  My husband is the one that uses it and he seems satisfied.  I give them high ratings and will continue to use them. 

I began having trouble early February 2011 with the WildBlue Internet Service portion of Dish Network. I could not access various websites. I contacted them via their website and it took them over a week to respond. They changed some settings and the problem ceased. A week later it returned and I contacted them again. It took 2 requests before they responded. They could not correct the problem. In mid July it began to require up to 15 minutes to access websites. They told me I had gone over my usage limits. On August 9, I cancelled both services and asked them to pick up their satellites and equipment. They told me that it was my responsibility to remove, disassemble, pack and ship the equipment to them. I chose to deliver the equipment to their local representative In Madison WI. I sent a copy of the receipt to Dish Network September 7, 2011. They acknowledged receipt September 10. After 4 phone calls and 11 emails, I thought the matter was finished. NOPE, on October 10, I received an invoice for ?Unreturned Equipment? $601.35. In summary, I have never encountered a company that has products and customer services as poor as this. I confirmed all phone calls and kept copies of all correspondence in case this is pursued further.

stuck with a two year contract.

Just refer to the previous frame

I started using Wildblue internet service two years ago due to the fact that I live in a rural part of America where DSL internet is unavailable. When I first became a customer their service was less than expected. I called them and the promised to correct the problem. As time went by, their service continued to go downhill, and speed of the internet service became unbearable. I have worked with their tech support staff for the last two weeks "trouble shooting my systems to make sure there was no problem on my end. Finally they admitted that they were selling subscription contract faster than they could support them. And that it was an equipment issue, or rather a lack there of. They promised to lauch a new satellite this summer, but also admitted that there was more users than even a fifth satellite could accomundate. I am cancelling my contract with them and letting everyone I can know of their lack of service, and unfortunately their lack of concern for the issue. I pray that no one else gets taken in by their sales staff and gets themselves locked into a two year contract like I did.

Since I live in the country, it's the only option. Installation was slow because installer (independent contractor for WildBlue) was incompetent. Inernet speed is slow (compared to cable). Unable to watch online movies. Limited monthly data quota.

Update - the connect speed has become worse.  It is totally unacceptable.

The initial installation went ok. The installer couldn't answer questions about hooking a laptop in to get the signal. He said he didn't know anything about wireless. The first 13 days, the internet connection was a little slower than dial-up, but not too bad. The 14th day it took 45 minutes to load a page. When I called to talk to them, they told me I had gone over my usage limits. (I was told the I had 3500mb upload, and 7500mb download I didn't know that once you reached that limit, I couldn't use it any more.) So the customer service lady I talked to said she could set back my usage, one time in a life time only, so I could get on the internet again. She told me it would take apx. 30 minutes to 24 hours to take effect, but she had never seen it take longer than 30 minutes. (this was after being on the phone for 45 minutes). An hour later I still had no service. This was a Wednesday evening. I finally had service the next morning. We used the service for probably 8 hours. I tried to get onto my school site for class at 6:50pm. I couldn't get anything to load again. I called customer service at 8:05pm because I still couldn't get anything to load. After 31 minutes they told me that I had gone over my usage again. (in just 8 hours) When I told them that they could just disconnect my service, the guy told me that I would be charged an early disconnection fee. I was never told that this was a contract, and if I disconnected early I would be charged a fee. I was never told that if I went over my mb. limit, I wouldn't be able to use the internet. This is the worst provider that I have ever had.