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Zerorez of Denver, Inc.
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
We clean all living surfaces in homes and businesses - i.e. carpet, tile/grout, upholstery, pet issues etc. We have 25 employees and do not use sub-contractors to clean. All techs are trained and the company is IICRC Certified and Platinum rated with the CRI. All techs and assistants are background checked and drug tested on a regular basis. Additional DBAs - Zerorez, Zerorez of Denver. Award winning.
Business highlights
22 years of experience
Services we offer
Cleaning of carpet, carpet stretching & repairs., fine area rugs, granite/hard surfaces, grout, mattress & pet decontamination, tile, upholstery
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7243 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 14% | ||
| 5% | ||
| 1% | ||
| 0% |
Showing 226-243 of 243 reviews
David A.
May 2012
They are great. They did a great job. We scheduled an appointment, but they never showed up. They profusely apologized, and gave us a discount on their services. We will use them again.
Response from Zerorez of Denver, Inc.
"Customer, Sorry for the miscommunication on our part but thank you for letting us come out and correct our mistake. We will always correct a problem and continue to strive creating Raving Fans!"
BRUCE B.
Feb 2012
They did a good job and I was satisfied with the work.
Response from Zerorez of Denver, Inc.
"Member, Thank you for allowing us to service the carpets in your home. We appreciate the review and look forward to taking care of you in the future."
MARY H.
Jun 2011
I spent way too much. They charged $200 per sofa and if I had known that when I called I wouldn’t have had them do it. Once they were in the house and ready to go I just let them do it. I don’t think they were any better than the normal ones. He was only here for three hours. I was just sick about how much I paid.
Response from Zerorez of Denver, Inc.
"Member, I am sorry that you had a bad experience with us. We certainly want our customers to feel and know they got the best cleaning possible and value for the money spent. We will be contacting you to ensure that happens. You can reach us at 303-471-5150."
Jeannie H.
May 2011
The franchisee came to my home to give the estimate. He was cordial and knowledgable.No hard sell. I signed up on the spot. About a week later they came out to do the work. ( that date worked best for me) The 2 gentlemen who did the work were very nice and did go above and beyond my expectations.
Response from Zerorez of Denver, Inc.
"Thank you for the opportunity to take care of your cleaning needs. We look forward to servicing you in the future."
Megan H.
Dec 2010
Booked appointment online. Able to get appt within a week. Got a email a few days ahead of time with a list of "prep" items to do before the service tech arrived. Received a call about 20 minutes before arrival. Very courteous and professional. Explained services to be performed that day. Even spent time making sure I got an accurate price bid including my Angie's List discount. The cleaning took under an hour. Just had to wait a day for carpets to dry. Seem to dry quickly. Noticed one room had grey-colored streaks in carpet. Call Zerorez after three days of streaks still showing. They came out within two days, recleaned that room at no cost and the carpets look great.
Response from Zerorez of Denver, Inc.
"Thank you for your feedback and business. We are reviewing our drying procedures to ensure dry times are where they are suppose to be, i.e. 6-8 hours. We look forward to servicing you in the future."
TERRY B.
Nov 2010
Very well.
Response from Zerorez of Denver, Inc.
"Member, Thank you for allowing us to take care of your carpet cleaning needs. We appreciate your business and look forward to taking care of you in the future."
Jennifer D.
Oct 2010
Russ was extremely professional and courteous. They arrived on time and were very fast. They used floor protectors under the furniture and wood guards on my stairs for the hose. My only complaint was that the price was almost double of what they quoted me on the phone, although Russ was very clear and went over the revised price before he did the work. The carpet did need a topical spray (not the full on carpet soak and extract, which would have been even more) for some pet odors. Overall, very satisfied.
Response from Zerorez of Denver, Inc.
"Member - Thank you for the opportunity to service your home. We appreciate the work and the feedback. We look forward to servicing your home when the need arises."
James S.
Aug 2010
Very professional - Zerorez made good - as 3 weeks later the spots reappeared. No charge....
Response from Zerorez of Denver, Inc.
"Member, Thank you for your review and comments. We strive each and every time to create Raving Fans of our customers and will do what it takes to ensure the job is done well and right. We look forward to taking care of your cleaning needs in the future."
Donald G.
Apr 2010
Overall, the service went very well, after one minor blip. The Technician, Russ arrived promptly and performed the service quickly and professionally. He was able to get out two stains that previous carpet cleaning had never gotten out. He left the house clean. Several hours after leaving, and when the carpet had started to dry, I noticed that the two large spots in the living room were coming back through. I called Zerorez the next day. They promptly sent over two technicans (Dean / Tony) to hit the areas again. This technican said that he probably couldn't get the stains out because of the light color of the carpet (setting the bar low). However, 24 hours later, the carpet looks great and the stains are gone. I wish they had been removed the first time, but I am glad I called them back, and they really did a great job on the second pass. I will use them again.
Response from Zerorez of Denver, Inc.
"It was our pleasure to serve you and we appreciated the phone call and opportunity to take care of some spots that came back as it dried. We are not perfect but we are never afraid to take care of any issue that may arise. Have a great 2010!"
SHARON M.
Mar 2010
I had to move an antique sewing machine because he didn't want to put protector shields under the wheels. I expalined to him if not protected it will rust the carpet and he refused so I wheeled it to an uncarpeted area myself. After all was said and done. the carpet took over 24 hours to dry. Areas under desks and in tight areas were left uncleaned, and which could have beed done with the stair tool. Russ was very curt and less than personable. The owner called and we were able to discuss some of the problems with Russ. They were very attentive with my concerns about the service. They were more than willing to help me out in getting the problem solved. They ended up crediting me for three rooms of cleaning for free. They also disccussed the issue with Russ, and everything has been totally resolved.
Response from Zerorez of Denver, Inc.
"S I apologize for the unprofessional manner in which this technician handled your job. It is certainly not the manner in which we daily train and instruct or technicinas to serve our customers. I will be calling you in the next few minutes to ensure I do whatever it requires to keep you as a customer and create a Raving Fan out of you."
Chuck G.
Jan 2010
They did a good job on the carpet. The only problem I?ve noticed is that they put protectors around the door posts and banisters but they apparently came off at one point because it actually rubbed some wood off of the corner post. They were very courteous, they were on time, and they charged exactly what they told me they would so I have no problem with them.
Response from Zerorez of Denver, Inc.
"Thank you for the opportunity to serve you and your home. We strive to always protect the homes that we enter and will be in touch with you about that chip on the corner post. We look forward to serving you for a long time."
Mary B.
Jan 2010
The work turned out great, we loved it! I've used them twice and think they're great. They were punctual and the gentleman was very helpful in describing my options and didn't oversell.
Response from Zerorez of Denver, Inc.
"Mary Ann - Thank you so much. We appreciate you as a customer and look forward to serving you for a long time to come. May 2010 be a great year for you."
Kathy T.
Jan 2010
They did a good job. We're very pleased and we would use them again.
Response from Zerorez of Denver, Inc.
"Thank you for your business and posting a response. We appreciate you as a customer and look forward to serving you the next time you need your home cleaned. Have a great 2010!"
Deborah W.
Jan 2010
I have allergies and with all the cleaning techniques, they have had the best results. The carpet stays clean longer and there isn't a scent to it. Both times they've been very professional. I'll continue to use them.
Response from Zerorez of Denver, Inc.
"D I am so glad we have helped with your allergies! We appreciate your business. Have a great 2010!"
Anita N.
Jan 2010
They were wonderful! They've been great to work with and we will absolutley continue to use them in the future.
Response from Zerorez of Denver, Inc.
"No more bleach spots! We were glad to solve that problem for you. We appreciate your business and look forward to serving you for years to come. Have a blessed 2010!"
Mary G.
Jan 2010
It was so long ago that we used them nothing sticks out in my mind good or bad.
Response from Zerorez of Denver, Inc.
"Thank you for taking the time to post a response on our company. We look forward to servicing you here in the near future."
Hugh M.
Jan 2010
They did a good job. They took their time and stayed until everything was done. I would hire them again.
Response from Zerorez of Denver, Inc.
"Thank you for business! We look forward to taking care of any cleaning needs you may have in the future. Have a great 2010!"
CHRISTINE R.
Dec 2009
The work went well as the carpets are clean but the worker tried to sell me more.
Response from Zerorez of Denver, Inc.
"Thank you for posting a grade on our company. We appreciate you business particularly in these tough economic times. We strive to offer the best and most professional service and feel it is a disservice to our customers if we do not offer additional services-for only those items that need to be taken care of. Thank you again and have a great 2010."
Diane E.
Nov 2009
I am getting very loyal to Angie List contractors because of past successful experiences. I had heard their advertisement on KOSI radio but when I also saw a coupon for 20% off in the Angies List book that spurred me to call immediately and schedule an appointment. Luke arrived on time and got right to work. It was amazing how clean he got the white sofa. He showed me half of the cushion clean and the other half not cleaned and I was very impressed how clean it became. We live across the street from a state park and back up to a busy thoroughfare so invariably dust and dirt comes into our home when it is windy. Since the sofa is near two windows it has attracted dirt and dust for years. The carpet on the staircase is really a runner of carpet laid between the hardwood as a noise barrier- since our youngest plays softball and does not remember to remove her cleats you can imagine how dirty that carpet gets during softball season. It looks beautiful tonight. Luke had to work around a handyman and window cleaners and did just fine (if I am going to have to sit at home then I have everyone come at the same time) However, the most impressive thing to me was his offer to see if he could clean the upholstery on one of our dining room chairs after he completed the other two jobs; if he could then I would schedule to have the other 7 chairs cleaned. He tried but the fabric was too dirty from four children growing up and eating on those chairs. This confirmed for me that I need to get these chairs reupholstered and then I will use Zerorez to clean them. There was no hard sell but rather he offered and it did not work. That showed a level of honesty and good business practice that you cant buy.
Response from Zerorez of Denver, Inc.
"It was awesome to read you response! Thank you so much for your business - you are what we strive for here at Zerorez - A RAVING FAN!!. Have a Happy New Year and we look forward to serving you and your family in 2010."
Margaret K.
Oct 2009
The men were very professional and careful.
Response from Zerorez of Denver, Inc.
"We appreciate the opportunity to earn your business and to make you a raving fan of Zerorez. We look forward to servicing you in the future."
DAVID H.
Nov 2007
I think they are a great company! Great prices, always show up on time, and never use any stinky deodorants. I will definitely continue to use them and I have been very satisfied with their services! They make my carpets and upholstery look brand new every time they come out. They also do air ducts and they are great at that as well.
Response from Zerorez of Denver, Inc.
"We appreciate you business particularly in these tough economic times. We know there are many companies to choose from and are thankful you allowed us to earn your business and make you a raving fan of Zerorez. We look forward to serving you in the future."
Mike H.
Jun 2007
On time, did a great job and was very good to work with.
Response from Zerorez of Denver, Inc.
"We appreciate the feed back and have let our customers know when we see carpet rippling that it will lay back down. We appreciate your business and look forward to serving you in the future."
KEN P.
Aug 2006
They did a super job and the person is very competent.
Response from Zerorez of Denver, Inc.
"Thank you for your business. We look forward to serving you in the future."
JoDell M.
Oct 2005
ZEROREZ DID A FANTASTIC JOB ON THE CARPETS. WE HAD SEVERAL PROBLEM AREAS THAT OTHER CARPET CLEANERS WERE UNABLE TO COMPLETELY CLEAN. ZEROREZ WAS ABLE TO CLEAN THESE TO NEW CONDITION. THEY WERE ALSO VERY PROFESSIONAL.
Response from Zerorez of Denver, Inc.
"We appreciate your business. We look forward to serving you in the future."
ROBERT M.
Oct 2005
THESE GUYS ARE GREAT. THEY TOOK THE TIME NEED TO DO THE JOB RIGHT AND GOT OUR CARPET LOOKING AS GOOD AS NEW, QUICKLY. THE RUG DRIED OUT VERY QUICKLY.
Response from Zerorez of Denver, Inc.
"Thank you for your business. We appreciate the opportunity to make you a raving fan of Zerorez and look forward to serving you in the future."
Licensing
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FAQ
Zerorez of Denver, Inc. is currently rated 4.7 overall out of 5.
Zerorez of Denver, Inc. accepts the following forms of payment: CreditCard
Yes, Zerorez of Denver, Inc. offers free project estimates.
No, Zerorez of Denver, Inc. does not offer eco-friendly accreditations.
No, Zerorez of Denver, Inc. does not offer a senior discount.
No, Zerorez of Denver, Inc. does not offer emergency services.
No, Zerorez of Denver, Inc. does not offer warranties.