Applewood Plumbing Heating & Electric

Plumber was very professional and arrived in a timely manner. Luckily the problem was resolved in 1 visit.

2nd day in our new house and the air conditioning stopped working when the temperature was 95 outside. Applewood responded promptly and professionally. Technician was very courteous, with excellent communication and explanation of what the problems were. However, recommended services were extremely expensive. Felt like we had no other option at the time. Probably should have gotten a second opinion, but at 7 pm on a Sunday night over a holiday weekend, we did not feel we had the time to shop around. Subsequently heard that Applewood has a reputation for "upselling". Shame on me for falling for it. However, air conditioning works great, and we probably extended the life of a 12-year old system and thus avoided a total (and expensive) replacement system.

They scheduled me quickly, sent me an e-mail with the picture of the associate who would be doing the work, the repair tech was very thorough, explained everything he was doing, answered all my questions, was very professional. I have used Applewood several times now and have been pleased each time. I'll continue to use them.

It was fine. He was very professional, nice, and did a good job.

From the guy who met with us, it was clear to see that they provide quality work; however, for a hot water heater the cost being 4x as much as anywhere else is NOT worth it. We didn't go with them because it felt like a true rip off. Also, the guy was condescending, misogynistic and just talked down everywhere else - essentially telling us that we're cheap idiots if we go with anyone else. He made sexist remarks and told my husband and I that we looked like we were 15 years old (we're young yes, but we're 30).

They had done great work, came out late at night as it was an emergency call, were here until 3am. They cleaned up everything after the job was done. They sent a photo of the employee to my email so we did not have to worry. We have used them in the past and we would continue to use them.

Okay, There want much to do on my model of Water Heater, Except to drain out dirt from the heater.

I was VERY disappointed by this company. They sent a technician to inspect my broken garbage disposal at my rental property. The technician called to tell me that the disposal was broken beyond repair and that it would cost $900 to install a new one. I was SHOCKED at the price and asked if there were any cheaper options; he replied there were not. I told him I needed to call my husband and research other options, as we were not prepared to spend $900 on the spot. As soon as I told him I was going to call my husband, he promptly left the property. We called about 5 other plumbing companies to get quotes for the same job, and every one of them quoted between $250-$350 to fix the exact same issue. Obviously we did not call Applewood back to ask for the $900 system! I was very disappointed in the service and felt the technician was trying to take advantage of my lack of knowledge. I would not recommend this company.

Very punctual and good quality service. However, the cost for additional service was exceedingly high ($300/hour). This is just way too expensive.

They told us we would need to spend $3500 to replace our system. We got a second opinion from another gentleman; he simply cleaned our system for $80 and it works just fine.

No service preformed. Left estimate to replace water heater that seemed extremely high.

I ended up getting the kitchen faucet and its installation for fraction of the quote given to me by Applewood.

Very good, I am very happy with the results, I had a leak in my sewer line that had been dripping for some time and now I am so relieved.

Found someone else who came out the same day. Will never call Applewood again.

The tech was on time, friendly and found the problem right away. He replaced the part and we were good to go. Although I told him that we were not interested in their maintenance program, he continued to tell me about it. I was still not interested.

The technicians were very knowledgable and helpful and the work was very satisfactory.I think their prices are on the high side. they did a full rebuild of shower valve, put in an access panel, and replace a gasket.

I didn't use them. Their pricing was so outrageous, I had no problem showing them the door. I had a frozen pipe; about 18 inches of copper pipe and an outside faucet needed replacing. I found someone who charged by the hour and not by the job and got it done for $136.00. I had had the problem before and knew their price was outrageous. They are taking advantage of people. I don't care how good they are supposed to be -- they are taking advantage of people. I will never call them again.

Most went well, very thorough work. However, ended up with hot glycol spewing from the boiler room. Also got an estimate of 2K to get everything fixed, everything was in working order but the parts should be replaced soon. Seems a bit overpriced, paid for a yearly membership and a septic additive which was never installed at the time.

He had to replace all the hardware/shower fixtures, cut a small hole in the wall to replace and repair valves and a few other items in regards to the plumbing.

I was able to completely replace my toilets for less than half of the repair costs quoted.

We had purchased a big deal for the service. I did not pay any additional cost.

It went ok, The services provider was very professional and was very respectful. He laid down on the ground in the crawl space a large cloth and left it there when he left, which ws very nice of him. He also gave me a pair of shoe covers. The work was very professional. Thanks

I used to love Applewood. I was a dedicated customer for 6 years. They were never the cheapest but I liked the customer service and reliability. So when I came home and found my air conditioner had stopped working, I called Applewood. Within 30 minutes I had a technician at my door. He quickly looked at the system and proceeded to tell me that I had major corrosion issues, a leak in the coolant and the system needed immediate repair and could not run without them. He gave me the estimate... $4000!!?!? Really, a REPAIR is going to cost more than installing an entirely new system? I decided to get a second (and third) opinion and called out two other companies. They both laughed at the report from Applewood and said yep.. that's Applewood. Apparently the company that I have really liked for years has taken a turn for the worse. The second guy pointed out that the Applewood technician had never even taken the panel off the outside unit (spider webs still on it). He tested the unit, said there was no leak and the corrosion was normal wear-and-tear rusting for a system of its age. He found that my condenser coils on the outside unit were too dirty and the system froze because it wasn't getting enough air. He took the hose, washed it down for 5 minutes, retested the system and declared it to be in excellent condition. The third opinion, likewise, said the system is in excellent condition and shows no evidence of a leak or needing replacement of any parts. That following week we had nearly 100 degree temps each day and the system did wonderfully! I did speak with a manager at Applewood about this situation and she did seem genuinely concerned. For my trouble, she offered me a free year of the Applewood membership club. I told her no thanks. I will NEVER call Applewood again. There are plenty of other companies that will do the work, just as well but won't try to take advantage of you. Would like to update that one week after posting this review, I was contacted by a different Applewood manager who has offered to reimburse me the $185 it cost for a second opinion and did renew my club membership in case I decide to try them again. It is nice to see that they are genuinely concerned about this experience and willing to make amends. I have changed my overall experience rating from an F to a C. So the take home message is, call Applewood and you will likely get a good quality but not the cheapest job done. However, if something sounds wrong or too expensive, get a second opinion.

The service club membership was $198 and I was told that this would allow discounts for future service and waive the service call fees. The membership included one free "21 point inspection" of our A/C unit. As we have 2 units in the house I had to purchase the second inspection at $109. I was told to expect a 3-4 hour inspection (total), however he was done in about 50 minutes. He told me that both of the A/C units needed new capacitors at a discounted club price of $386 per capacitor. He also highly recommended a chemical cleaning of the coils at a club price of $232 per unit. The total to have these repairs would have costed $1,236!! I told him that I needed to discuss this with my husband and I also called another heating and A/C company (Meyers). The company that I called came out and for a grand total of $75 did the same inspections, cleaned the coils with the garden hose as chemicals should not be used on the coils, and said the capacitors were a little leaky but not in need of replacing. They offered to replace at $35 per! So, in a nutshell, Applewood is a major rip-off company that should be exposed for their ridiculous scam-artist pricing. Although I paid the $198 club membership, I will not ever call them again, nor recommend them. In fact I will warn all my friends and neighbors to steer clear of Applewood...and I will recommend and call Meyers in the future.

We felt good about the work. They were very professional and got the work done quickly. We called them back for some work and they gave us an estimate. They were way overpriced. So we would not use them again.