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I liked that after the work was done, and I encountered a problem, they were very quick in resolving the problem. They also stuck to their estimate.

Horribly. I chose the company specifically because I was in a new home with small children and with my spouse overseas and I needed quality window coverings quickly and with as little hassle as possible. At the time, I believed that quick delivery and installation would make the huge price tag worth it. The designer was nice and punctual and the ordering process was easy, but when the installer came with the blinds, over a third of my order didn't fit. Worst of all these were the blackout shades for my toddler's room, which led to day after day of no nap and lots of screaming. The initial installation was on Friday, March 8. Customer Service from California called me that day and said the blinds would be corrected and installed no later than Monday or Tuesday of the next week. I was unhappy after having spent so much money for expedited service, but figured we could hold out for a few days.
Monday and Tuesday came and went. We spoke with customer service four times by Wednesday, each time receiving a promise that they would call us back with information on our corrected order, installation, and compensation. We never received a call. The installer called Wednesday to say he still had the blinds and would cut them down himself. Excuse me? I've been waiting almost a week and the blinds haven't gone anywhere and were going to be cut down? When we called customer service AGAIN and asked why my $1200 worth of blinds was going to be cut down rather than sent from the factory, the CS rep told us the machinery was the same in Denver as in the factory. Then why didn't I have my blinds the same day as the initial installation or, worst case, the next day? Why had no CS rep on the many phone calls prior to that even suggested that the blinds were still in Colorado and never had to be shipped anywhere? What was the delay? Several different reps, and a manager (David), told us we would certainly be getting compensation for the delay, but that they wanted to focus on fixing the order and then they'd work with us on getting money back.
The corrected blinds were finally installed two weeks after I placed my order and four days after the conversation about cutting them down. Customer Service never called and has yet to return any of the calls we've made every business day (3 now) since the installation to discuss compensation. It has been the worst customer service I've ever received from a business, and I would never again spend so much money on an item that you can get more dependably from another vendor for less. The initial delay was frustrating--although I was willing to tough it out a couple days because, hey, people make mistakes--but the absolute lack of customer service and responsiveness has been truly appalling. I chose the company because I wanted hassle-free blinds, and instead we've devoted more hours to being on hold with customer service than it would have taken to go to another company's showroom and order a less expensive product and install it ourselves.
Best I can tell, the company believes it has gotten away with terrible service by promising compensation, and then refusing to engage in the discussion after the product was finally corrected. Over $500 of my final tally was shipping and installation alone, and I have seen none of it back. I would not use 3 Day Blinds in Denver or anywhere else ever again, as the corporate customer service for the company is atrocious.

3-Day Blinds visited house to develop estimate for replacement blinds.  Lady who did the estimate decided to change the blind "pull" from the existing right-side to a middle draw w/o any consultation.  When installer came out, we objected to this change and we told that is what we had signed on the order (which was untrue).  3-Day Blinds then "graciously" offered to split the cost of fixing their mistake with us (supposedly $80 each).  We said no thanks and went to Loews for a more professional, and much cheaper, job.

DO NOT USE 3 DAY BLINDS.  I was given quotes of 4-6 weeks for other places since the blinds are custom.  3 Day Blinds makes their own blinds so you would figure they would be faster.  First of all the salesman Eric charged my credit card then found another discount for me.  So he charged me again and said he voided the first charge.  Well now I have over $7000 of chrages on my credit card.  He said they needed a fax number to the bank so they can push the credit through faster.  I called my bank and they didn't know what he is talking about.  They went ahead and credited me the incorrect charge. 
THEN I am told that the cell blinds are almost done but the sillouttes I ordered will not be finished till the end of the month (hardware for the blinds).  Why do they call themselves 3 Day Blinds.  I told Eric I wanted to cancel my whole order and he said I can't because all the other rooms except for one and the sillouettes have been produced.  We asked for temporary stick up blinds and we have to drive to Cherry Creek.  I asked if the installers can bring them out and Eric tells me they can't because they are coming from a different location.
I spent almost $3500 and they want me to drive to get pick up the temporary blinds.  He said they can't put up temporary cells, have to charge us for that as well.  So now I am stuck with them for most of the windows but I am going with someone else with the 2 large windows. 
I don't appreciate the attitude Eric gave me and do not recommend these guys ever.  3 days?  Try 3 weeks.  Even my blinds that are completed won't be in till next week.  I ordered them on 1/30.


UPDATED FEBRUARY 4, 2013:

I just found out from 3 Day Blinds customer service that my sales rep Eric cancelled my order for the sillouttes on FRIDAY and didn't tell me today.  I never told him to cancel till today because they are backordered.  Why would you cancel someone's order without telling them?  This is going bad to horrible.

UPDATED MARCH 13, 2013

We were working with Christa Wadley the Customer Service Lead and Linna Tiang a Customer Service Representative on getting the issues with the blinds solves.  I decided not to go with the 2 shades for the big windows since the order was cancelled without anyone knowing (every time I called I was told they were on backorder still) and didn?t want to get pushed back to the end of the production line.  Christa said she would be able to put me at the top but I just wanted this over with so I went with a Customer Design Blinds in Arvada for Hunter Douglas blinds instead for the 2 windows that did not have coverings yet. 
 
Christa had told me I would receive 20% of my order back and see what she could do for another $500 for our troubles when we had spoken before (several times).  When the day came for the credit, we asked Christa how much and she did not respond.  She had Linna contact me to let me know it would be $250.  We mentioned this to Christa and she said ?I am sorry if there was a miscommunication but talking to the both of you may have confused things a bit.  I have done my best to make sure that your order was completed and you were compensated for your experience.  I felt I was being very generous and am sorry you are not happy with this decision?.   So we said that is fine but we are going to give you negative feedback online. 
 
A couple weeks later on 3/11/13 I receive a call from Amber Neely who is the Customer Service Manager.  We had a long discussion and she wanted to make things right.  She said it wasn?t about the money but making sure the customer is happy.  She asked what I would like as compensation and I said that I had asked Christa to credit me ½ the amount.  Amber offered me the entire amount of my purchase (I think minus the installation fees).  We agreed that I would add an update to my BBB and Angie?s list complain and take down the website www.dontbuy3dayblinds.com that we setup. 
 
This is how it should have been dealt with in the first place.  We spoke to at least 8-10 different people at the 800 number and no one knew anything, promises were made, no follow up etc.  Amber apologized for her team and has really done a great job making things right.  Too bad it couldn?t have been taken care of the first time but I really appreciate Amber calling me.

I bought a Groupon to finally get a shade for my kitchen window.  I called to make an appointment and they were able to accommodate my schedule. I didn't have to wait at all for an appointment.  The phone operator said the designer would call the night before to confirm,but since it would have been a Sunday night I didn't expect it.  The designer did not call first on Monday morning, but arrived right on time - exactly at the beginning of the two-hour window.

 The designer was very attentive, understood what I was going for and we found the ideal shade.  I also ordered shades for the bedroom, which bumped up the total price considerably but I knew I should do it while I had the chance.There were some minor communication problems while putting together the estimate.  Designer's computer had crashed so he wasn't able to produce an estimate right away.  Between emails and phone calls we got it worked out in a couple of days and the order was placed.

 The designer gave an over-optimistic estimate on the turn-around time and then disappeared. I never heard from the designer again. I suppose his job was done.  I expected to hear back from the installer sooner than I did, and I never heard back from anyone about why there was a delay.  In hindsight, it really didn't take long at all, about a week and a half, but my expectations were set too high.  Once the blinds were ready, the appointment was made very quickly and installer arrived a few minutes early. (!)

The shades were installed quickly and efficiently.  No mess left behind.  I'm very happy with how they turned out.