One Source Home Service

Good. They evaluate the entire system, clean as needed and explain everything very thoroughly.

The company wanted me to buy a service plan which only included 20% off parts for three years and they wanted to do 800 dollars of repairs above the 300 I already paid. I asked to contacted about a new air conditioner, but I don't believe the company sells anything but service contracts. The gentleman that worked on the unit was very knowledgeable, polite and gave me a free checkup for next year. The only thing was he forgot to turn on my breaker and I had to go out and figure out why it didn't work, when the fan was working.

great service, prompt and professional

Two major problems were found and also discovered that the new furnace that had been installed in 2009, was an older one, 2003. The company that installed my furnace/AC is no longer in Colo. Springs. There were a few hiccups with a part but all in all, the work seemed to be well done.

Great! They went above and beyond their duty. Hosed out compressor. Everything!

Well. They determined we needed to replace our 22 year old air conditioner. We did but we didn't use this company as the online comments were not good.

It was great. They did a wonderful job and spent a long time here. I thought it would just be a quick check and off they'd go. They did a very thorough job. They rinsed out the part that sits outside on the concrete slab. I can't remember what it's called. They did a great job. They said that I might consider cleaning the drum that spins around that runs both the furnace and air conditioner but I didn't think that was necessary right then. They said it wasn't imperative. I wasn't going to spend $290 on something that wasn't imperative.

Excellent. Would definitely use this company again.

Great service...very professional will definitely call again

They did not even show up. When I called I was told the technician was sick. Nobody even bothered to call. I scheduled again for another 2 hour window. They called back and said nobody was going to be able to make it at all. What a joke. I took a whole day off and wasted it. When talking to them they kept passing the blame.

I use them all the time. It was a little pricey. I think they provide a high quality service, but it's expensive. Their quality is very good, if it's not right, they'll make it right. They've been pretty good with their responsiveness. Sometimes they can run late, but I think it's kind of the nature of their job, but I can't hold that against them. They're professional.

I am very dissatisfied with the AC install and duct re-work The Heat Depot did for me. The messed up the install job and had two come out two extra times (at my request) just to get the AC functioning correctly. The vent they installed in my kitchen blew up through the wall and into the attic instead of blowing air into the kitchen. They left A LOT of trash in my crawl space that was left over duct work and other unused materials from the A/C install. They broke the light in my crawl space (twice) and left it that way (twice). The light still does not work. They did not respond when I emailed them through their website and told them all of the problems with the install. The guy that did my quote, in retrospect, did not have the knowledge necessary to know how to fix the issue with my house heating unevenly (though he guaranteed me his solution would solve the problem). I told the company I wanted the work permitted and inspected and their bid included getting it permitted, yet it appears they never pulled a permit with the city, and it’s now 6 weeks after the initial install and they STILL have not schedule an inspection with the City Building inspector, despite me calling them more than 5 times urging them to get it done (they never call me to update me, I have to call them each time). It turns out there is some issue with the Heat Depot’s business license to do business in my city. The city will not allow the Heat Depot to schedule inspections or pull permits (they have had this problem for at least that last 6 weeks, maybe much longer). I asked the office, and the install technician not to charge my credit card (other than the deposit I had already paid) until they completed the A/C install and had it functioning correctly. The office said they would have the owner call me to discuss. Instead they went ahead and charged my card before the work was complete, without even telling me. As a result of this I almost paid a second time! The woman at the Heat Depot who I was to pay was unaware (as I was) that they had already charge my card without my consent. Also, when they charged my card, they mistaken overcharged my card by $300 (and later refunded $300 at my request). They ignored my request to have a supervisor visit to confirm the install was correctly done after their third attempt to get it right. Instead of the owner calling me to find out what all the problems were about, he emailed me. The email was not apologetic, nor did it ask he ask me how my experience with the company had been (he assumed he knew everything already). The email came off as a bit insulting after all of the problems I had with the company. And now to top it all off, and what is prompting me to leave this review, I saw today they posted pictures of my house on Facebook to promote their business. Save you time and money and pick a different company! The only positive thing I have to say is the installer technician was proactive to getting back to my house and getting the job fixed. But the owner seemed to care less of all the problems I had and am still having regarding getting an inspection scheduled.

It well pretty. There a re still a couple of outstanding issues.

They had to reschedule two times but once it was completed it was fine.

The technician was very professional and courteous. He did an excellent job of checking over the AC and cleaning it. He then checked the blower motor (BM) on the furnace as it is used for the AC. He found some issues with it, and of course he offered a preventative maintenance plan that would also cover the repairs he suggested. However, when I said I needed to think about it, he did push to at least replace the blower motor capacitor that was a little out of tolerance. I accepted that but later found out a local place would charge $45 less to replace the capacitor. Also, the local place claims a new blower motor comes with a capacitor. All in all, the technician really didn't push really hard to sell something, but I feel I wasn't really given all the various options. I am now considering replacing the furnace which he said if I went through Heat Depot, he would credit me the cost of the capacitor. But if I go with someone else, where I can get a discount through Costco, then I am out the cost of that capacitor replacement. So, shame on me for not thinking it through clearly.

The Heat Depot team is amazing from sales to the techs. They were fast, neat and extremely helpful. We couldn't figure out why the duct work was emitting a loud whistling noise and the team was able to find the cause and stop it. We didn't think they were trying to sell us anything beyond what we needed and explained everything that needed to be done. We also got a great price to replace our a/c which had a refrigerant that was going to be phased out in the next two years.

They were perfectly satisfactory. I liked the price, the workers were fine. They were knowledgeable and didn't pressure me at all.

The guy was such a jerk. He came in and just basically walked in without introducing himself. I told him what I needed and showed him the furnace. When I asked questions about what he was doing, about my furnace, or prices on anything he treated me like I was a complete idiot. He quoted me $1700 for 3 parts and the fan to be cleaned. Right before he left my husband walked in. He introduced himself and asked my husband if he had any questions about anything and he would be happy to go over what he did. I handed him MY credit card and he handed it to my husband to sign. I couldn't believe it. Its ok Amazon saved the day and I spent $180 on parts and an hour cleaning the fan and now everything works fine.

When we discussed our displeasure with the HIGH gas leak in the house for 30+ days per the inspector and the risks related to that with Heat Depot they stated "When you told us we came out and fixed it". Attempted to explain that that was not the point, if the gas line was correctly installed in the first place then we would not had a leak for 30 days, as Heat Depot did not arrange for any inspections of the furnace/AC unit until I called after 30 days and asked when they were going to have the units inspected. We asked to talk to the owner of Heat Depot and the office manager stated NO they do not do that, and I stated then the owners are refusing to talk to us. The office manager stated "They have me handle the day to day operations. I would NOT RECOMMEND anyone use there services.

They did everything right and they were the best price with the best equipment. It only took 2 hours and the workers were professional and cleaned up well.

It was great. The price was good I thought. It took a couple hours maybe at the most. There were two workers that did the work.

They made a combination and they gave me a five year service contract with them. It was well spent. Actually, to get the service contract it was less than the work and the parts. I love that company. They will come out and clean my heater for the next five years every winter.

This is the second time that I have use The Heat Depot. They do quality work and are very professional. The technician who came to my home was very friendly and professional. He was kind, courteous and considerate of our home. He also was very informative and gave me lots of information about my system and its health. He made a few recommendations, but nothing over the top. He ever gave me advice on how to perform maintenance on a few minor issues to prevent the large expense of paying a technician. I truly appreciated that. The Heat Depot does good work and I highly recommend them.

They were late, but that is understandable. Be careful, this appears to be a tag team effort. The technician get into the house and did a great job cleaning and evaluating performance of the furnace. But there were a few amperages and pressures out by more than 10% of tolerance. This was deemed critical and a Senior Technician was called. The Senior installs new furnaces. He recommended a new furnace ASAP and provided a quote. I stated I always get more than one quote and he immediately requested a new capacitor for one furnace motor. I am OK with that, as these charge controllers are very necessary. The part was installed and I was charged $200. The part is work $10. OK, installation maybe $50 but they are already there. So, a 1500% price increase left a very very bad taste in my mouth.

We are on their maintenance plan. Two techs came to do the check up.