IMPORT AUTO TECHNICIANS INC

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They work on all different types of cars. I went in thinking I need front breaks and back breaks but they told me I needed only front breaks. I trust them to give me honest answers. They are honest a reliable. They workers are very knowledgeable and friendly.

unknown

They're great. They've been my mechanics for 20 years. They do all of our cars. I use my car for business. I took it in the morning and they gave me a loaner car. I came back in the afternoon. It's the thing they do for us. The quality was excellent.

Very Good. but services take too long.

The vehicle was left the evening before the job was to be completed (on the 24th of July). At home, I marked the front tire valve stems with "painters tape" to insure that the tires were rotated during the job (Note: if the tires are not marked in some way, there is no way for the customer to confirm if the tires really were rotated).  I left a note with the front desk and also left a copy on the seat of the Mini again requesting the brake job and to rotate the tires.  These notes should have eliminated any confusion.
 At 2 PM on the 24th, I called the shop to ask the status.  Was told it would be ready at 4PM.
I arrived at 4:30 and immediately noted that the tires were NOT rotated as the "painters tape" were still on the front tires.  I waited approximately 30 minutes for the car to be completed from being washed.
Upon review of the bill, I noticed a a listing of  "Front Disc" x 2. (2 Front Rotors?) I  assumed that the mechanic was able to save the rear rotors as under the description of labor, it was noted that the FRONT and rear rotors were re-surfaced.  In my mind, I questioned re-surfacing of brand new rotors, but did not question the notation as I also saw that there was no mention of rotating the tires.  I did ask the woman at the front desk if the tires were rotated.  She then asked (a manager?), Mike if the tires were rotated.  He said that no, it was forgotten and then apologized.  The woman at the desk stated "she would yell at  Steve".  I told her that really would not solve the problem (and felt like it was an uprofessional comment by her).
During the drive home, I noted that the brake pedal was very "mushy" and "spongy".  As I had worked in the auto industry for 10 years prior to my Military career, I recognized this symptom as being air in the brake lines. 
When I returned home, I was in the process of writing Steve, the Manager I originally made the appointment with, to see about a return appointment regarding the brake pedal when I received a telephone call from Mike.  Mike stated "that he talked to Steve and that my tires WERE rotated, but that it was not listed on the invoice".  At that time I told Mike "to please not lie to me as I had MARKED my tires and knew that they were NOT rotated" (again this is a good scam that customers would be victim to, if they did not mark their tires in some way). I did state to Mike "that the brake pedal was "spongy" and it felt like air was in the lines".  I requested a follow-up appointment to address this issue.
On 29 July I arrived at 7:30 AM with 1 dozen donuts for the staff in a act of good will.  I met the manager, Steve and he said that "he would evaluate the brake pedal, bleed the lines if needed and rotate the tires".  Steve at no time mentioned that I owed any additional money on my bill (which would have been the professional thing to do as a MANAGER).  At this time, I waited for the car in the shop waiting room..  At 9:30, the car was returned (as a note, 2 hours seemed quite a long for a bleeding of the brakes and rotation of tires as the shop was not overly busy, and I DID have an appointment (again, I have auto industry experience).  Anyway, I went to the front desk to pick up my original receipt and was told by the woman that " I needed to wait as my bill was not complete".  I asked what the problem was and she said "I had to pay for some rotors". I pointed out the "2 Front Disc" listed on my bill and stated "THAT is payment for the rotors".  She said "I don't know about cars" and then asked for Mike to come to the desk.  Mike stated that "yes, the disc listed was rotors, but I needed to pay for the rear rotors as well".  I asked to be shown on the bill where was it stated that 4 rotors was replaced and why was it listed that Front and rear rotors were re-surfaced?  He stammered and stated "I don't know what was written on the bill".  I again asked, "why would you re-surface 4 BRAND NEW rotors fresh from the box?"  He really could not provide an answer.  I paid the additional $150 for the rear rotors and told Mike "that your shop is completely incompetent and that I would be providing a review on Angie's List".  It was "interesting"  to note that during this confrontation, Steve was no where to be seen.
Botom Line:  I do not have a problem with paying for 4 rotors (if needed), although I do have a problem with Mini Cooper engineering. These rotors only lasted 50,000 mile with no "metal on metal" brake pad damage.  I previosuly owned a Honda Accord with over 275,000 miles and the rotors where NEVER replaced.  However, I DO have a problem with the invoice from Import Auto Technicians that is not accurate in either the listing of parts or description of labor performed.   Additionally, I have a problem with a "manager" that would call me at home and lie to me that "yes, your tires were rotated, but we did not list it on the invoice".  Again, if I did not mark my tires, I would be under the false impression that this service was completed. 
Finally, I will NEVER return to Import Auto Technicians for any service and STRONGLY recommend against anyone considering this place of busines.
Thank you for the opportunity to provide this review.  Please note that I have no interest in hearing from Import Auto Technicians regarding this matter.  For me, this chapter is now closed.
Sincerley,
Lawrence G. Breault, DMD,MS

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unknown

They were very quick to tell me that the service repair would only take about an hour and gave me the option of waiting in their lounge area while they worked on the car. It actually only took about 45 minutes. Car brake lights have been working perfectly since the repair. This car shop is definitely the only place I will take my car for any type of repairs. They are courteous, friendly and very professional. I feel like a member of their family every time I go in.

My car wasn't ready at the time they promised. In fact it took them an extra day and a half to get it fixed. I was told it was due to the parts not coming in but when I received a quote I was told that the parts truck comes 3 times a day. I was told that the price would be a lot less but when I went to pick up my car I was shocked that it was over four hundred dollars more! Lauren at the front desk was rude. I felt that she was inconvenienced that I was questioning her about why the bill was higher then it was. Also when I got my car back there was oil stains on my carpet and a scratch on my passenger side door that wasn't there before. I decided I wasn't going to go back in and ask why they didn't use protective measures with a customers car. I will never go back here again.

unknown

Work was done on time for price promised and with good quality.

unknown

Brought the car to Import because a friend recommended it to me. When we arrived the lady in the front office naked Lauren was very very rude. She acted like we ruined her day by asking her questions. Lauren knew nothing about cars. She claimed that she was just the office manager. So I asked to speak with someone else. She said that would be Steve. I asked when Steve would be back and she told us that he should be back any minute. She sat back down at her desk put her headphones in and started to text message while we just stood there. Steve comes back with food. Without saying anything to us he gives the food to Lauren and starts to eat himself. After a few bites Lauren says oh yeah they have questions for you Steve. They had the mechanic look at my car and Steve later called us about the work that needed to be done. I agreed and he quoted me a price of 2500. They had my car for almost a week Steve wouldn't return my phone calls. I eventually got a ride there and my car was sitting out side unlocked and with the windows down, I was about to pay when he said we owed 1000 more then he quoted. He said the tires we wanted were on backorder so he got the only other ones he could find. What a thief and a liar. SHAME ON STEVE AND LAUREN I just got back from Afghanistan and this is how I am treated. 

On a Friday afternoon at about 5pm, my 10 year old van suddenly made a horrendous noise, spewed smoke, and began to smell like burnt rubber. Import Auto was able to take it and gave us a loaner car to use for the weekend. On Monday, they assessed the problem early in the morning. (Which was that the compressor on the AC seized and caused the belt to snap. This caused problems with the alternator as well.) While the repair was expensive, I have no idea how the price would compare to competitors. However, since the dealer in town is awful, there is no way we would have gone there. They were able to do it in one day and return the van to us Monday evening. In addition they washed, vacuumed, and cleaned it for us.

This is the second time we've taken a vehicle there and were very pleased both times.

Worst experience ever. Dishonest and criminal like. Steve and Lauren in the office were nothing but untruthful and sneaky .Took my mothers car in for some odd symptoms that we were having. We have a 2013 Mini Cooper S still under factory warranty. We were having problems with the airbag system. After telling Steve and Lauren that I would call the dealer in Denver they called my 72 year old mother and told her they would not give her the car back until the air bags were fixed. This is something that was covered under the warranty. Now come to find out they didn't do a few other things that we paid for. Bad and dishonest service. Going to follow up with the BBB.

It went great. I like the convenience because it's just an hour and a half drive from our place.

this went very well... they did the needed work without the extra stuff that another garage was saying I needed. 
They were able to receive the tire shipment that I sent directly to them and did all the work at a good price.
Was even able to use their loaner car while the work was being done. Free of charge!
These are the only guys I trust to do work on my BMW M3 and our Volvo SUV

They are excellent.  I only ever had to go back one time on repairs that they did in all these 20 years.  It was one minor issue and they repaired it immediately.  They are not cheap but their work is always impeccable.  They are very thorough.

Great- quick, friendly service-above and beyond what I expected. They will do all my work from now on!

Import Auto checked everything out and discovered that the car's computer had gone. They gave me an estimate on the repair cost, but said my computer should still be under warrenty at the dealership. They called the dealership and found out that the computer unit had a recall. The owner called me and  recommended that I had it towed to the dealership.
I think that if it had been a different repair shop they would not have gone through the effort of looking for a warranty or recall. I could have been stuck with a big bill. Import Auto went through a lot of trouble to find the problem and check for solutions, then only charged me $50 for the labor. I was really impressed at their integrity.

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Could not have gone better. Took the car out on Monday, 11/18 as my battery had died and I couldn't get it to recharge. They brought me home while they assessed what the problems were. They kept me informed throughout the day as to what they were finding and what they felt like needed to be done for my car to be ready for a long distance trip. They always discussed the costs and made sure that I was approving the repairs. When the repair work was finished, they came to the house and picked me up. When I was driving my car home, I felt like I was driving in a new car. I drove to Tulsa, OK that weekend and the car performed beautifully both going and coming back. They did an amazing job! I will not take my car to anyone else for any type of work whatsoever!