Collectons

They sold me a different item than the one I ordered and refuse to refund me my shipping costs and the cost to return their wrong item to them. I called and spoke with the customer representative "Luisa" from whom I ordered a wooden bill presentation case for an expensive collectors item. The item she sold me had an indentation for the bill to sit in. The case they delivered did not have the indentation for the bill to sit in but had elastic straps to hold the bill which cover the presentation of the bill. I called Luisa and she pulled the item from the back which was exactly the item ordered, but different than the one they sent me. She said it must have been an older model and I told her I w anted to exchange it or get a refund. Both she and her "rude" manager Joel informed me that despite sending me the wrong item, their policy w as not to refund shipping charges or return shipping costs for their mistake. But for their error, I would have the correct item and should not be out any more money to correct their mistake. Horrible customer service. BBB needs to know about their ridiculous policies. I asked Joel the name of the ow ner, he refused to give it to me or his last name, thereby taking away my options to appeal his decision that I pay further to correct their mistake.