HOME DEPOT INC

I went to home depot early in July to order some carpet,
(because it is the only supplier in the area). After waiting nearly 45 minutes
for a rep to assist me at the carpet counter, I got my quote scheduled for
someone to come out and measure. You would think that something as simple as
coming on the right day for the measurement would be an easy task, but they
showed up on the wrong day when I was at work, so therefore they were unable to
get in the house. Delaying the measurement until another day when we could
reschedule. We finally settled on a day when I could get them in the house
(that we were not yet living in at the time) to measure, and I told them to
call me when they got there so I could be sure that they got the correct rooms
measured. Of course they did not, and I received a quote for $500 dollars over
what they had initially estimated. I reviewed the measure, and found that they
had added on an additional room DOWNSTAIRS, when I specifically told them that
it was only the upstairs that I wanted carpeted. Normally, I would be shocked
by the quote, but after seeing how shady Home Depot is with the quotes and
estimates, I kind of expected it. After straightening things out, we finally
ordered the carpet and they told me it would be a few weeks until the carpet
arrived. They then send you off to some company called Home Solutions that
takes care of the install. You have a better chance of getting hit with
lightning than you do getting a hold of these people on the phone. 6 WEEKS
LATER, they call and tell me that the carpet had arrived and we were ready to
set up an install date. We decide on a date and then they told me they would
call the day before to specify an exact time. After calling them and leaving
several voice mails the day before to try and figure out when these yahoos were
coming, it climaxed with 0 success...leaving me to wonder if they were actually
going to come or not. The next day, which I had requested off from work, (Day
of Supposed Install), I call several more times in the morning to try and
figure out when these mystery men were coming to lay my carpet. NO ANSWER ALL
DAY LONG. They finally call the next day to apologize on their techs calling
in, and we proceed to set up another install date. At this point, I would've
gladly taken my service elsewhere, but we live in a remote mountain area with
good ole' Home Depot being our only option. Anyways, we set up another install
day, which I can't make, but my dear wife who had just had a baby was able to
get off work in order to be there. Two days of missed work out of our budget to
try and accommodate these people to lay our darn carpet that we paid plenty of
money for. Well wouldn't you know it, the same issue of not being able to get
ahold of anybody to figure out when the h*** they were coming to our house. Day
of rescheduled install, we finally get a call from one of the techs saying they
wouldn't be there until the afternoon now. Perfect. Wife has an appointment for
our infant son to get to, so I leave work early to get to the house to let them
in. More money gone. The installers work until late that night, and you think
at this point, with the steam coming out of my ears from this whole ordeal that
they would be sure to clean up well. They left all of their scraps and the
giant leftover pad that I now have to take to the dump and spend more money on.
WOW home depot, I hope you're proud of your customer service and glad to know
that I will never be coming back to you stores anywhere in the country as for
the rest of my friends and family. I will deliberately drive 50 miles out of my
way just to make it to another store where they will actually appreciate us as
customers.
Here's the best part...after finally getting ahold of someone from the store to talk about
a reimbursement for everything that has gone on, they said that a manager would call
me back to talk about some options. And guess what? Yup. NOTHING. Classic Home Depot.
For anybody out there trying to decide if Home
Depot is the right place for you for your install, say NO, just like you'd say
no to drugs. Run away as fast as you can. I am not the only one with this same
heart break; I have had friends and family from other store locations with the
same problems. Hope this helps!!!
And