COMCAST CABLE

unknown

Initially I had issues going through the online registration. It turned out there was an incorrect code applied by the call center. The folks in the local office figured it out right away and when I got home my new modem worked perfectly. Have not had any issues since.

Comcast is the worst. It is shame that they have a monopoly on high speed internet here in the mountains. I have had nothing but problems with them. My name on my account is still wrong. Everytime I call, I inform them my name is backwards but it is never changed. For the first 3 months of having their service my address was wrong. Our cable internet intermittently cuts out and we have had to have the service guy come out to fix outdated cable lines. I would not recommend this company if you have any other option.

Comcast upped my bill out of the blue saying they had not been charging me for my modem/router. I personally purchase my own and hooked it up. Comcast refused to put my bill back down and continued to charge me a monthly rental fee for the modem I purchased saying it was my responsibility to prove to them I purchased it by providing a receipt. I purchased it 5 years ago and needless to say, I no longer have the receipt. I also no longer have Comcast as a provider.

Their general services are just OK. However, the installation was professional and efficient. I don't have much choice in selecting another provider, so I'm stuck with what they offer.