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About us
We believe the best way to serve you is to serve our employees first. We care about their goals, their hopes and dreams. That's why we've structured our entire business model around giving each employee the opportunity to advance further with our company. We want them to succeed not only when it comes to cleaning, but at life in general. That's why we provide company cars, phones, the highest hourly pay around, bonuses and more importantly an unparalleled level of flexibility and understanding. Ask any of our employees what they think of our company and they'll tell you this is the greatest job they've ever had. At the end of the day our goal is simple: To shift the cleaning duties around your home from you to us. We are Castle Fresh, the only house cleaning service you'll ever need. You can now book appointments online at https://estimates.castlefresh.com/estimates/main.
Business highlights
13 years of experience
Services we offer
Whole house interior cleaning services. Steam mopping available. Kitchen services include behind, baseboards, blinds, cabinets inside and out, counter tops, dishes, floors, inside and surfaces of all appliances, light fixtures. Services for other rooms include dusting, mirrors, mopping, sinks, take out the trash and more. Bathroom service includes inside and outside of toilets, tubs/showers, vacuuming and we even offer organizational services., vanities, wall cleaning, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7585 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 14% | ||
| 6% | ||
| 1% | ||
| 1% |
Showing 476-500 of 585 reviews
Rodger M.
Aug 2013
I was unimpressed. They had to come back to fix things which I'm okay with cleaning extra pieces of windows that they hadn't cleaned up as well as the laundry room sink. My problem was move-out clean-up with the other place. They didn't do the laundry room sink as well. It was the same problem two different times for the same person. My problem was they didn't learn from their mistake. They were more expensive than anyone.
Response from Castle Fresh House Cleaning
"Hi member, thank you so much for taking the time to review us. If you call us at 720-446-6328 we would like to make this up to you in a meaningful way. Thanks so much for the opportunity and sorry again."
Riley C.
Aug 2013
The work turned out well. They did an excellent job. They responded quickly. They only charged what the Big Deal price was that we purchased. They honored the price even though they had a different deal that related more to this service. They showed up on time as well.
John S.
Aug 2013
Excellent. The two employees were professional and courteous.
Kathie M.
Aug 2013
They were professional and thorough
Carolee B.
Aug 2013
The deal with Castle Fresh House Cleaning worked fine, I am having them come once a month. It works great. They do very well. The prices are pretty much normal, pretty much like everybody else, it is not too expensive, it is not too cheap, it is pretty close to about the same that anybody else like I said. The quality of service is good. Their responsiveness is alright too.
Toby S.
Aug 2013
cleaned house on move out for sale. house was in good condition when
they arrived. took 2 folks 4 hours to clean 4 bathrooms, kitchen
(including wiping shelves and fridge), mop hardwood floors, and clean
several shades. seemed a little slow, but 2900 sq ft house
they arrived. took 2 folks 4 hours to clean 4 bathrooms, kitchen
(including wiping shelves and fridge), mop hardwood floors, and clean
several shades. seemed a little slow, but 2900 sq ft house
Polly P.
Aug 2013
They were done in four hours -- excellent results
Michelle T.
Aug 2013
We had purchased a big deal for the service, and it turned out well. They did a good job cleaning, but I wouldn't use them again, because they both smoke, and when they left the house was smelling like smoke, while I have little kids.
Response from Castle Fresh House Cleaning
"Thank you so much member for taking the time to review us. I'm glad that the work was sufficient, but very disappointed that the crew you had (Jenifer & Michelle) ignored company policy regarding smoking. Both of these employees are no longer with us, and currently none of our employees smoke. Even, so if we do hire another smoker at any point in the future, our company is policy regarding smoking is very clear. NO employee is to smoke prior to a cleaning service. Anyone who does smoke is instructed to wait until the end of the day to smoke. We do our best to hire the best and make sure that they are following our guidelines. I am very sorry that your crew deviated from our regulations prior to your cleaning. Even though we currently do not employ any smokers, I will make sure to impress upon everyone here that no one is to smoke prior to any job. Thank you again for taking the time to review us, we can only correct problems when our customers let us know about them. Your feedback is greatly appreciated."
Tonna P.
Aug 2013
The workers were timely and friendly. I have given them a B rating because they missed mopping a bathroom floor and one toilet was not completely clean. The owner offered a free housecleaning to make this right with me. I was unable to take him up on his offer, but his professionalism and determination to do excellent work compels me to give him another opportunity at a later time.
Kelly H.
Aug 2013
The cleaner was very friendly, prompt and some of the cleaning we loved. We just wish she had been a little more thorough in cleaning the kitchen. They cleaned the bathroom very well. We have already scheduled a second appointment with them.
Response from Castle Fresh House Cleaning
"Thank you [member name removed]! We look forward to seeing you at your next service. I personally guarantee your next service (and all future services) will be an A+. I am very sorry that your crew leader missed a few areas during your initial service. We definitely look forward to serving you again."
Claudine C.
Aug 2013
Brian (I assume the owner/manager) called to let me know that the ladies would be late - which was fine. I really appreciated the call.
Even though it was very late in the day when Maggie and Marta arrived - I was afraid they'd be worn out and hungry! But they jumped right in and started working and did not stop until the house was sparkling.
My experience is that often house cleaners will chat and the work slows down, but these two ladies were superwomen! So professional, polite and hard workers. I hope their boss gives them a raise!~!!!!!
Even though it was very late in the day when Maggie and Marta arrived - I was afraid they'd be worn out and hungry! But they jumped right in and started working and did not stop until the house was sparkling.
My experience is that often house cleaners will chat and the work slows down, but these two ladies were superwomen! So professional, polite and hard workers. I hope their boss gives them a raise!~!!!!!
Bobbi N.
Aug 2013
Though I was a day late when I reached Brian from Castle Fresh, he assured me he would honor my Big Deal request and we set up an appointment. Brian kept in touch with me, was accommodating, kind and flexible even when I needed to change the date. The crew he sent to clean my house, Martha and Jessica, were a "powerhouse" team. The dug into the corners and underneath the appliances until this rental home was spic and span. Both women worked constantly until they finished their tasks and nothing I asked of them was left undone.
Would I hire them again? Definitely. I feel fortunate in having found other great reviews for Castle Fresh on Angie's List. Thanks to those who took time to write reviews.
Would I hire them again? Definitely. I feel fortunate in having found other great reviews for Castle Fresh on Angie's List. Thanks to those who took time to write reviews.
Karen V.
Aug 2013
It turned out really well. They were great! I have a bigger home than what their square footage deal included. So I think it was an extra $100 to do the whole house but that was fine. This was the first time I used them. They were very professional and were on time. They did a great job. I had no concerns. I called them for an estimate to see how much it would be for weekly cleaning and they came in quite a bit higher than another bid I had. So I guess I won't be using them again, unfortunately.
Suzanne J.
Aug 2013
The cleaning team arrived on time and got right to work. They thoroughly cleaned the bathrooms, bedrooms, kitchen, etc. They were friendly and professional.
Sandra L.
Aug 2013
They didn't do a good job. They were here for four hours and skipped a few things. They're not coming back to re-clean. We are going to look for another cleaning service.
Response from Castle Fresh House Cleaning
"Hi member, thank you so much for taking the time to review us. I'm so sorry for the issues you encountered working with our company. If you call us at 720-446-6328 we would like to make this up to you in a meaningful way. Thanks again for the opportunity and sorry to have let you down."
Carly G.
Aug 2013
I purchased an Angie's List Big Deal for this service. It was a pretty basic service so I felt like it met my expectations.
Anne S.
Aug 2013
They were on time, professional, and hard working. They left my house sparkling!
Response from Castle Fresh House Cleaning
"Pleasure to serve you member. Let us know if we can be of further assistance."
Suzanne P.
Aug 2013
excellant
Response from Castle Fresh House Cleaning
"Hi member! Thank you for reviewing us :) Looking forward to your next service."
Loueva Z.
Aug 2013
I've had house cleaners for twenty years and these people have done the best job.they were here 3 1/2 to four hours the first time and 3 the next time. very friendly and easy to work with
Response from Castle Fresh House Cleaning
"Thank you for choosing us for your routine cleaning needs. If there is anything we could be doing better, do not hesitate to let us know."
Jessica W.
Aug 2013
Main office was often unavailable. Difficult to get a hold of someone to schedule service. Was not able to get on their schedule for over a month after I called. Felt like they had too many customers and not enough individual service. The cleaning woman they sent stayed a long time and was very thorough, but then they let her go so a new person would have had to come out. I decided to go with a smaller, more organized company.
Michelle V.
Aug 2013
Martha was amazing! She was very prompt and we walked through the house to discuss the house and what items we wanted done. Ahe checked with us when she had questions and everything looked great when she finished. She deep cleaned the kitchen moving out the stove and cleaning all surfaces and appliances. She cleaned the rest of the house top to bottom, even cleaning the window sills. Great job and will definitely have them back. On a side note, my littlest one wanted to say goodbye and Martha was very nice to her even spending a few extra minutes to talk with her.
Response from Castle Fresh House Cleaning
"Member, we've assigned Martha to your account with us, so just let us know when you need her and we'll be ready for you!"
Christopher S.
Aug 2013
Castle Fresh quoted us 3 hours at $60 an hour to clean our 3,000 sq. ft. House. We were told that we would be contacted if more time was needed. The cleaners ended up taking 4.5 hours (without contacting us for approval),and only cleaned 2/3 of the house. We cancelled a follow up visit and asked that our key be returned. They still have not returned our key, and today I found an item they broke and hid. The worst experience I've ever had with a cleaning company.
Response from Castle Fresh House Cleaning
"Member, thank you so much for taking the time to share your thoughts. So much has changed about us since 2013! It's awkward to admit, but we were immature and we have definitely grown up. If you call us at 720-676-6400 we will absolutely make it up to you in a meaningful way. Thanks so much for the opportunity. Sincerest apologies for letting you down."
Doug J.
Aug 2013
It was an Angie's List Big Deal that I purchased. I was extremely happy, it was a great service.
Vickie W.
Aug 2013
They did a wonderful job.
Lisa K.
Jul 2013
If I could give them higher than "excellent" I would. Please note, this was a special deal on the price, I don't know how much the regular service is. This was the 4 hour service. I found the special on Angie's List.
I have tried many housekeeping services in the past and always was disappointed. In most cases they did a poor job and didn't even do a good job on the things I told them I was particular about.
Maggie and Natalie were very nice and continually asked me to check their work and make sure they were on the right track. I had a Swiffer mop and left that out for them, along with a special mop and fluid for my hardwood floors. Maggie asked me if she could use her steamer instead as it does a much better job. Needless to say I was impressed that she took the initiative to do a better job with the steamer, she could very easily have used my mop. My floors have never looked better. She even mopped "their way out" so there were no footprints on the floors. She took my broom and swept my front porch, and got the cobwebs down from the ceiling. I told them i was having company that was allergic to cats so I wanted to make sure they got as much cat hair as possible. Natalie vacuumed my couch and chair several times, as well as the carpet. My guest room has never been cleaner. They had about half an hour left on their time and rather than saying "we are done" they came to me and asked for other things to do. They ended up washing my inside windows. I know their regular price is more than what I paid on the special, and while it might be a bit expensive, I am a firm believer in "you get what you pay for". If you want your house cleaned like you would clean it, give them a call, you couldn't find a better housekeeping service.
I have tried many housekeeping services in the past and always was disappointed. In most cases they did a poor job and didn't even do a good job on the things I told them I was particular about.
Maggie and Natalie were very nice and continually asked me to check their work and make sure they were on the right track. I had a Swiffer mop and left that out for them, along with a special mop and fluid for my hardwood floors. Maggie asked me if she could use her steamer instead as it does a much better job. Needless to say I was impressed that she took the initiative to do a better job with the steamer, she could very easily have used my mop. My floors have never looked better. She even mopped "their way out" so there were no footprints on the floors. She took my broom and swept my front porch, and got the cobwebs down from the ceiling. I told them i was having company that was allergic to cats so I wanted to make sure they got as much cat hair as possible. Natalie vacuumed my couch and chair several times, as well as the carpet. My guest room has never been cleaner. They had about half an hour left on their time and rather than saying "we are done" they came to me and asked for other things to do. They ended up washing my inside windows. I know their regular price is more than what I paid on the special, and while it might be a bit expensive, I am a firm believer in "you get what you pay for". If you want your house cleaned like you would clean it, give them a call, you couldn't find a better housekeeping service.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Castle Fresh House Cleaning is currently rated 4.7 overall out of 5.
Castle Fresh House Cleaning accepts the following forms of payment: CreditCard
Yes, Castle Fresh House Cleaning offers free project estimates.
No, Castle Fresh House Cleaning does not offer eco-friendly accreditations.
No, Castle Fresh House Cleaning does not offer a senior discount.
No, Castle Fresh House Cleaning does not offer emergency services.
No, Castle Fresh House Cleaning does not offer warranties.