Leo's Holland Floor Maintenance

"I believe this posting is intended for another floor service company. The date referenced, December 28, 2015, is during the time that our office was closed for the holidays for a week and a half. I read your review upon my return and was surprised to see it. Per our records, your name is not in our file and we have never serviced your floors, given an estimate or even spoke to you. Please let us know if we can be of assistance in the future. My number is (818)451-3231. Thank you. Eric, owner"

"I appreciate that you were pleased with our work and called us back again. I do apologize for the mishap in the scheduling. As I explained when I saw you, your call should’ve been forwarded directly to me when the service requested this time was not exactly the same as the services we initially performed the last time. My mother overlooked that detail, and I apologized for the misunderstanding. In hopes to rectify the situation, I offered to perform the service for half of our regular rate. I thought that was fair and assumed you did too since you agreed to proceed. I find it disheartening to read your comments on how our conversation made you feel especially when our interaction was so minimal. I’m also a little taken back and confused at what point you thought I was “yelling”. I explained the situation, apologized for the mishap, offered an alternative solution, and then I didn’t see you again until the work was completed. It’s not in my nature to ever yell no matter what the situation is. Just ask my kids, when their behavior is anything less than ideal, I never yell. So, I’m sorry if you perceived our conversation as anything less than professional. As far as having the stains reappear after two weeks, you should’ve contacted me. While I never promise that every stain will come out, as that is unrealistic and impossible to do, I do guarantee customer satisfaction. I would’ve come back to rectify the situation and re-cleaned the area to your liking and/or refunded your money. Our business wouldn’t exist without our customers, so their satisfaction is our number one priority. If a customerer is not 100% happy with our work, we will gladly come back and make it right and even refund your money. Eric, Owner"

"I’m very surprised and disappointed in reading this review about a job that was done almost 3 years ago. I could never guarantee and would never tell a customer that I could guarantee to remove a stain or a spot on a carpet as stains could reappear. I tell every customer that I will do my best to remove spots & stains and I have no problem going over them several times. I have a trustworthy, skilled and experienced staff (one has been with me 29 years and the other 17 years). All three of us are present at every job. Eric, Owner"

"I can’t thank you enough. Thanks so much for sending such kind and enthusiastic comments, we certainly appreciate hearing them. We work really hard to make our customers happiness a number one priority, so to hear your complements means more than you can imagine. I really appreciate you acknowledging our continuous efforts. Please gladly accept my sincere & heartfelt “thank you” for taking the time to compliment our work. I’m forever grateful. Eric, owner"

"Thank you for the compliment. We try very hard and it makes us feel great when customers send us words of praise. Once again, thank you for taking the time to let us know how you feel. I appreciate the business and truly strive to make your experience as pleasant as possible. Thank You, Eric - Owner"

"We appreciate the opportunity to come into your home as well as this review you have posted. A Page of Happiness Nomination is a very high honor and we thank you for that. We only hope that you call us again in the future if you ever need any carpet/floor maintenance. Thank you again. Eric-owner"

"We have been very excited with the results of our soap-free carpet cleaning products. Thank you for the input. As always, we appreciate the time spent in writing a review. Thank you. Eric, Owner"

"We pride ourselves in the quality of our work and really appreciate that it doesn’t go unnoticed. Thank You, Eric – Owner"

"Thank you for sharing your customer experience about our company. Your testimonial as a satisfied customer is really important to me. I really appreciate it. Thank You, Eric, Owner"

"We try very hard and it makes everyone, especially I, feel great when customers, like yourself, share their positive thoughts on the experience they had with my company. Thank You, Eric – Owner"