The Grout Expert Inc
About us
The Grout Expert is a professional grout, tile and stone services company serving the San Francisco Bay Area and Orange County. We've worked with California homeowners and businesses since 1999, completing thousands of successful grout and tile cleaning projects. From kitchens and bathrooms to restaurants and fitness centers, The Grout Expert repairs, cleans, and seals grout, tile, and stone with an unparalleled combination of efficiency and care. We approach every grout cleaning job—from the smallest bathroom to the largest commercial kitchen—with the highest level of care and thoroughness. The end result is that your grout, tile, and stone will be very clean, consistently color matched, and properly sealed. Our staff treats your home and time as if they were their own. We communicate clearly, work quietly and efficiently, and clean up after ourselves. Read our testimonials to see what people say about us. Just about anyone can do a simple grout-over. But when a project gets complicated, entailing wet rock or vintage tiles, you need a professional with grout and tile cleaning skills and experience far beyond the basics. We handle the tough projects that our competitors decline to take on—in fact, they often refer customers to us. In our business, it's easy to take shortcuts. Steam cleaning with harsh chemicals or grouting over old grout can be done quickly and cheaply, but it often causes additional damage and work in the long-term. We do the work right the first time by hand cleaning and replacing old grout. $50 charge for out of area service. Award wining. Additional fax - (650) 324-1734. Additional email - [email protected]. Additional contact name - Lori Brock. Additional adresses - 750 Menlo Ave, Ste 200, Menlo Park, CA, 94025, 2101 Solano Way, Concord, CA. 94520, 4637 Fort Royal Pl, San Jose, CA, 95136. Additional email - [email protected], [email protected], [email protected].
Business highlights
Services we offer
Our grout, and polishing. We can fix and replace broken tiles and stone; grout-over and re-grout tiles as appropriate; change or restore the color of your grout without removing the existing grout; re-caulk bathtubs, and seal marble and other natural stone surfaces., and sinks; and clean, and stone services include repair, cleaning, polish, sealing, shower enclosures, tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 2% |
It's a back breaking job and rather than do it yourself, I will call Peter.
Overall they were courteous and prompt, but I'm not sure I'd utilize them for the price.
The second day was stain grout sealer application where the stain color was tailored to match the original tile grout color.
The Grout Expert advised me to be sure to thoroughly vacuum the tile before mopping, and to mop only with soap and water. I had been using vinegar/water solution for many years, and often didn't take the time to vacuum that thoroughly before mopping. Turns out the vinegar solution had been attacking the grout.
I now mop only with a mixture of 1 tablespoon dish soap in a 1 quart spray bottle, applying the spray to the mopping pad, not to the floor directly.
We had the job looked at by two other tile companies - and choose Peter.
Peter removed the affected tiles assessed the damage and showed us what had happened because of the water intrusion.
He was very detailed in his explanations and quick to answer any questions that we had.
He made sure that the number of affected tiles was correct so that we would not be ordering too many tiles.
The removal and re-grouting of the tiles was a difficult process because the original tiles had not been properly installed - and Peter had to make up a fix as he went along. The total job took several days due to the drying and setting of the tiles - as the tiles had not been installed correctly and they did not fit correctly above the tub.
We greatly appreciated the time he took to make sure that every phase of the work was done correctly so that there would not be any future problems.
If we have any tile problems or need some tile installation Peter will be the first person that we call - he is very knowledge offered advise and only charged for the work that was done.
I called Peter for an estimate on 7/21/2013 and he showed up on 7/22. We walked through the entire house and I showed Peter where I needed grout cleaned and sealed. He meticulously wrote down each item that we talked about. He was able to give me a quote right then and there. I gave him a 10% deposit and scheduled him to come back on August 2nd to start the job. He said that it was a big job so it might take 2-3 days. Peter showed up early on Friday, August 2 and completed the job on August 3rd. He worked really hard and wanted to make sure that I was satisfied with his work. Both days, we walked around at the end of the day and he showed me the finished product.
I will definitely call Peter again the next time I need this type of work done.
Peter is a professional.
"Hello Customer, We are truly sorry that you never got a call back from us. Could you please let us know which number you called? We would never ignore any phone call. We definitely would call you immediately to schedule a free estimate appointment have that call reached our office. Again we apologize that you did not hear back from us. If you would give us another opportunity, our technician will be at your door step within 24 hours if your schedule permit. Please call us at 800-296-8056. Kathy"
"Hello Customer, Thank you for your comment. We were not aware that you have minor issues which require our attention. Did you notice the minuscule discrepancy immediately or afterward. Our staff is very professional and knowledgeable and inspect the work upon completion. Please feel free to contact us should you have any questions. We appreciate the opportunity to serve you and want to keep you satisfy."
There were a couple of things that seemed a bit of a bait and switch: 1) They looked at the cracked tiles that needed replaced as part of getting the job, but later tried to back out of doing the worst tile (most important to me) because it went partially under the refrigerator and it would involve moving the refrigerator, disconnecting the ice maker water, etc. , etc.. I (60-year old female) moved it and made them follow-through; also 2) The Grout Expert website says that the "cleaning service" includes replacing missing grout and securing loose tiles. However, in the the bath were they were both cleaning and sealing the shower floor and vanity counter they said during the job that in order to fill the small crack were the horizontal surfaces meet the vertical it would be another $150. This should have been disclosed up front (instead of during the process), as they were the ones that recommended the services each area needed.
More minor, but irritating, were that: 1) of the four tiles in a row with hairline cracks that were replaced, they ran two the wrong direction with the rest of the floor. The tiles, although one color, had a texture that was directional; also 2) without asking, they put goopy sealant around the sink on the tile vanity they cleaned/sealed. Not a neat, thin bead of sealant -- but up to 1/2 inch wide with a raggedy application. It took me two hours to clean this off.
Peter arrived promply at the scheduled appointment time. He did a beautiful job in regrouting thethe walls around the guest bathroom bathtub and the shower floor in the master bedroom bathroom. We would highly recommend Peter and The Grout Expert Company to anyone needing this type of service.Peter is very professional and truly cares about doing a great job. We called him to come back toregrout around the guest bathroom toilet after we had our tile floors cleaned. Once again Peter didan outstanding job.
Licensing
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