1800 FLOWERS.COM

Description of Work: I contacted 1800Flowers.com to send Thanksgiving arrangements to my brothers family who live half way across the country from me. I placed the order far enough in advance to assure delivery ahead of the Thanksgiving holiday. I'd had good service from 1800Flowers.com in the past, so I'd presumed I'd receive the same prompt, professional service and quality I'd received in the past. Several days after placing my order, I received an email stating that certain flowers were unavailable and to contact customer service to either cancel the order or allow for substitutions. I contacted customer service and a gentleman named "William" discussed the options. I chose to allow several substitutions to be made to the order. William assured me the order would arrive before the holiday. Great, all is good.... or so I thought. Come Monday AFTER the holiday, I receive another email from 1800Flowers.com requesting that I contact them to about my order. Apparently the William mufffed up the order. I was p***** to say the least, but accidents do happen. I contacted customer service to vent and to ask why didn't my order go thru. The rep. was only mildly appologetic and only offered to refund my purchase. Aftere several more emails back and forth, I received a letter from one of the principals from the company appologizing for the error. The letter went on to state that one of their service reps woould contact me personnally to "help make the situation right". I waited and no call or further communications. I then called 1800Flowers.com and was told that they hoped that I'd continue to do business with them. No further appologies or offers to "make the situation right". Pretty cheesy and cheap. If excellent customer service is important to you, Take your Business elsewhere.

Description of Work: Ordered an "Over the Hill" balloon/flower arrangement to be delivered out of town to my boss.