Red Carpet Moving and Storage Inc.

Sal, Oscar, Jesus, Enrico are the absolute best! We moved two weeks ago in September from Los Gatos area to Walnut Creek. We did not get confirmation on our closing dates until the last minute and the coordination between moving out and moving in was touch and go right to the last minute. No problem for the team at all. They showed up exactly on time as promised with an extremely skilled team that handled every detail flawlessly. We dropped off some items to another location, no problem. We had to wait for confirmation on move in the same afternoon, no problem. They stayed to unload and get us set up in our new home until 8pm in the evening on a Friday night, no problem. Our furniture was padded and wrapped and moved in quickly. Beds were disassembled, wrapped, moved and reassembled flawlessly. Even racks for our storage area were moved without being disassembled and boxes put in their proper place within a few short hours. Our whole family was impressed by their professionalism and their help at every turn. We recommend Red Carpet with 10 stars! We could not have done it without them. Thanks!

Oscar's crew of three was GREAT! We certainly presented them with a few challenges including an Olympic Weight set but they did it all with a big smile and within the 3 hour time frame I was hoping for! It was HOT that day too so these guys worked hard! I love that we were able to support a local business and were completely happy with the job they did.

three separate moves

Sal is amazing great customer service he moved me during the holidays which is very stressful. He made the experience very easy and affordable! I am forever grateful! His moving team is punctual and extremely professional moved everything without a scratch! I would highly recommend Red Carpet Moving. ?

I used the Angie's List Contact the Provider message box to send a message with questions to Red Carpet Moving on June 15, 2016. It is now 5 days later and I have not received the courtesy of any reply. Either they aren't interested in my small move or they don't get this whole Angie's List / Internet thing. Either way I need a mover who knows how to communicate with customers.

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Everything went smoothly. Arrival on both ends was timely, packing was problem free, except I would recommend more time and communication be spent on labelling boxes . . . we had to open lots of cases to find out what was inside. Red Carpet was kind enough to postpone delivery from Saturday to Sunday for a $300 fee. Very few items were damaged in transport, at least so far; after a week we still have 20 boxes to sort through. The move-in job included complicated Sleep-Number King/double-twin hinged bed set-up, which was done perfectly. The crew also took the time to stage some furniture in multiple locations in order to satisfy us. Packing took two days, including the two box-trucks they used for transport; unpacking about 6 hours, all as forecast by Red Carpet. We'd use these guys again, and really appreciate the professional attention from Dan in Sales/Customer Support.

Very professional and hardworking crew.  They scraped a few walls but no major damage.

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We just moved from San Mateo to San Ramon. Because of a gap between the closings of the two houses, we had to place much of our furniture in a storage locker. We loaded the locker ourselves, but when it came time to move our stuff across the bay, we decided to hire movers to do it for us.
Our first step was to work with Dan to schedule the move. He was able to get us scheduled at short notice due to a cancellation. He helped me go over the contents of the locker and estimate the size of the job. He was up front with the rate and how much time it would take. He also made sure to indicate any potential charges for packing items, etc.
The night before the move, Red Carpet's dispatcher called. Once again the parameters of the job were confirmed and all charges were discussed.
The morning of the move, the driver called to give me a heads up when they were about 30 minutes away. This ensured I wasn't wasting time waiting around the storage locker facility for them to arrive.
Once they got to the facility, it took them a little bit of time to get to the actual locker. But that's not their fault - the facility management has placed parking spots for vans/RVs/etc. such that it is very difficult to get a 26' truck through the facility. But the driver was a pro - he found a path to the locker!
The crew got right to work on loading the truck. The furniture was wrapped and organized and the boxes were stacked. The loading took less time than I expected - a little over an hour. In the end, there were a few things left behind - a box of loose bottles of alcohol that can't be moved by regulations and a mirror that I didn't want to pay extra to have securely packed. In all, the 25' storage locker was emptied except for a car's trunk worth of miscellaneous items. They even moved our metal shelves - they wrapped them in plastic with the contents still on them and loaded them right onto the truck.
 After loading the truck, they headed across the bay to the new house. They made excellent time getting to San Ramon - they even beat me there! (Although I had to make a stop along the way). Once there, they unloaded the truck at the same speed them loaded it - fast! All the furniture was unloaded, unwrapped, and placed in the desired rooms. They even set up our queen bed, even though it had been disassembled in the locker. Once they were done, they picked up all the packing materials and cleaned everything up. You would hardly know they had been there if you hadn't seen the house without the furniture.
I would absolutely use Red Carpet Moving and Storage again for any moving needs.

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Red Carpet Moving was prompt and professional.  Three strapping young men arrived exactly on time and quickly went to work - they were very careful with our belongings and extremely courteous.  We've moved six times over the last 12 years, and this was by far the best service we've every used.  When it comes to moving services, you get what you pay for - if you hire cheap labor, you get dinged furniture or worse.  Go with professionals like Red Carpet, and you won't regret it!

Went great. Everything arrived in excellent condition. They placed all items as requested

I wish I could give a better review of this experience. I chose Red Carpet because of their reviews and perceived professionalism but that's not what I got. It started with the setup process. I had to call back several times to arrange and confirm my appointment. On the day of the move, the crew showed up on time , which we greatly appreciated and got off to a good start. The whole thing took much longer than we expected but that could very well be because we underestimated how much stuff we actually had. My complaints are with who I believe was the foreman of the crew - the other members of the crew were great. He in particular, seemed to rush and take very little care with our furniture and with the house itself. One of the reasons I chose Red Carpet is that they say they place carpets/pads down on the wood floors to prevent scratching the floor with dollys and carts. During pickup they didn't do it until I mentioned it and the foreman seemed annoyed that I wanted him to do this. 
Upon arrival at the new house, again he seemed rushed and as a result, did a sloppy job with the mats/carpets resulting in scratches all over the newly refinished wood floor. He also gouged a wall while attempting to move a sofa, that if he'd just taken the feet off of, would have been no problem. 
My biggest complaint though has to be his treatment of my bedroom furniture. We invested a lot of money in purchasing a beautifully made walnut bedroom set. The side tables and dresser appear to be floating on their base. One of the side tables now has a large dent in it that was not there before we moved. When he was moving the dresser into place, instead of picking it up to shift it, he tried to drag it across the carpet and in the process, tweaked one of the legs, pulling it out of place. The wood split (I we all hear it) and is now loose. When I got upset about this, he said, just drill another screw in, it will be fine. Admittedly I don't really know about furniture construction and that may very well be the right answer, but I did not appreciate being poo-pooed as if it's not big deal. We invested in this furniture with the expectation that we'd have it for decades and he treated it like it was some cheap piece of particle board. He did not want to write up an incident about this or report it to his boss. By this point in the day, we were 8 hours in and we just wanted to get them out of our house so we could be done. 
If it wasn't for the other members of the crew who were professional, hard working and pleasant, I would give much lower ratings overall. I will never use this company again and hope others don't have the same experience.

It went well; they knew what they were doing, didn't give us any hassles.

I used Red Carpet Moving and Storage in my professional role as the Director of Disability Services at a public college, facilitating moving a student from one apartment to another in our campus's residential apartment building, in order to allow a student who uses a wheelchair to move into an accessible unit.  We didn't have a lot of time to get this move done and I had already contacted a number of movers who were unable to help, but Dan at Red Carpet was very responsive and was able to make it work.  The cost was based on two movers, minimum 3 hours, but they did not charge a travel fee. The workers  were quick and professional, and everything went off without a hitch.  When I later had a billing question, Sal was likewise responsive and extremely helpful.   All in all it was a very positive experience!

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