Pelican Replacement Windows

the price was good the excellent customer service.

Three weeks after we were measured and our order placed, we received a phone call to schedule the installation for the following week.  The material arrived right on time with a virtual army of installers.  Everyone seemed to have their assignments and went to work on their own, helping each other when needed.  I was amazed at the process, my last window upgrade project was for new windows, this one was for retrofit.  This option retains the old window frames and the product simply popped in after some preparation.  The installers were very exact in ensuing the product was installed correctly, checking alignment and level constantly.  They finished on-time and reinstalled all shades and other window treatments that had to be taken down.  Both of my projects used Milgard products, which we believe are some of the best on the market.  They are attractive and operate smoothly and with minimal effort.  

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Great company to work with.  They responded to my request in a timely manner.  Evan, the rep from the company was very professional and followed up several times with me.  They beat the competition by $1000.  The installers were also professional and worked all day to install my sliders and windows.  The new sliders and windows look great.

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Great job. Wonderful service. Selected 4 companies for estimates. Rejected one that performed poorly for my daughter, and had the others come out for their sales pitch and estimate. Pelican was slightly higher than the lowest bidder, but we were much more comfortable with Tim the owner. We met a second time at his office/showroom to see full size samples, and Tim and Tito the job manager made a second trip to the house to discuss the installation as we had some complications (termite damage around one slider and more) that could cause problems with the install. They estimated 1 1/2 days for the install but warned us it could take 2 full days. On the promised day, Tito showed up with another installer and went to work. On day one, they removed the 3 existing sliders and got the new ones in place, level, and exterior trim installed. On day two, they did some minor tweaks, installed the windows and completed the interior trim. And of course it rained all day, which made their job a bit harder, but didn't impact the quality of the job. The new sliders have a new latching mechanism that allows the doors to be left open a crack, and provide extra security when they're closed. When I commented that I wished the opening could be a bit bigger, they offered to adjust it for us. We can now secure the door with either a 2 or 6 inch opening if we want. A minor point to most, but an example of their customer focus. 

I obtained three bids from 'A' rated retrofit window suppliers for installation of a patio door and bedroom window using Milgard Tuscany series.
The price range was about 20% with Pelican providing the best bid for the work.  After Tim came and confirmed the measurements and his price, I placed the order with Pelican.  Once the hardware delivery schedule was available Pelican provided an install date of  Feb.25 at 9am.  
The office called a day ahead to confirm that the installers would be there as scheduled.  The morning of Feb 25 they arrived and proceeded with the work.  Both installers, Rico and Javier, were professional, efficient, and courteous. They removed the old aluminum window and door and completed installation of the new vinyl units in a very neat manner.  It took about 3-1/2 hours and they left the condo as neat as they found it.  
I was very pleased with their reliability, timeliness, work quality and their price.  I would recommend tham to anyone.

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Wow, Pelican is amazing.  I couldn't be happier.  Here's the details.  I met with several top installers from Angie?s List to get a bid for new sliding doors and windows in my home.  All companies had great Angie's List ratings and comments, and the reps I met with were friendly and knowledgeable.  However, it was immediately clear that Pelican was a cut above the rest.  The other salesmen seemed rushed ? they wanted to come in, measure, and get to the next appointment.  They didn?t sit down and give me a quick education about their product, different options, etc.  Rather, I had to ask questions to get information about what I would be purchasing.  On the other hand, the * owner* of Pelican  -- Tim -- arrived at my house to measure and give me a bid.  He immediately walked me through a window/door 101 (I didn?t have to ask) and explained the different options, the pros/cons of things, etc.  He didn?t try to rush through it, which was a marked difference from the other companies.  Then, I received all the bids.  Pelican and other companies were relatively similar in price, while one company was markedly higher.  Based on my experience thus far, I went with Pelican because they had a personal touch, they cared, and I just trusted them more.  Throughout the whole process, they didn't let me down.  During the HOA approval process, and the subsequent ordering process, Tim and his team were great to work with.  Another bonus was that Pelican went out of their way to work around my husband's and my work schedule.  When install day came, they arrived right on time.  The installers were knowledgeable, friendly, and careful to keep my home clean.  I am very detail-oriented, and I can tell you that their install work was excellent.  They went above and beyond to ensure that everything was perfect, to include installing custom-made trim around the outside of my sliding doors.  Tim even showed up to help his crew for a few hours, since I had a big job and my work schedule dictated that the install be done in one day.  I can?t say enough good things about this company, its owner and employees!  If you want a professional yet personal experience, hire Pelican.  If only other home renovations were this easy ...

Easiest installation ever. Evan came out to measure 22 windows. Sent me an email with a proposal, $3000 less than three others. Agreed and scheduled via email, no paperwork.  Installed by Rico and crew in two days, without any dirt or disturbances.

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Being retired I met with 11 different window replacement companies.  Wanted to do it right.  Contacted Pelican and met with Tim Skeer (owner) at my house.  Meeting lasted 1 hour, Tim is quite knowledeable, no pressure, very professional, later in the day I was emailed a quote on the project.  Went with Pelican to do the job, they installed Simonton window products ( 12 windows /  2 Patio doors ).  Installation team included Rico, Installation manager, Josh and Jake.  Process took 2 full days, the team took pride in their work, again very professional, they cared about their work product.  Finishing work follow up with Tito coming out to the house to do some additional molding work, again fine work performed.  Bottom line; quality product, quality installation team, fair price, would highly recommend you include them in your bid process.

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A Pelican window salesman came to the house and gave a estimate. We checked several other window companies and they were all comparable. We felt very confident after checking some references that they were very professional. We ordered the windows and they were installed a week later. The install crew were very knowledgeable and did a great job. They cleaned up and hauled all the old windows away.

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Excellent job by the workers.  Rico was the head installer and he had two guys with him, one was Jake.  They came in and replaced 8 windows as well as a sliding glass door in approximately 5.5 hours time.  Great job on the installation and my townhome looks and feels great now.  Tim, you really gave a great deal on my windows plus installation and haul away of the old products and I would really like to thank you and your crew for the work on my home.

We called Pelican to get a quote for replacing the two-story window in our living room that was rattling and was drafty. One of Pelican's sales people came out the same day to give us a quote, which was fantastic.
The two installers showed up on time and did an excellent job. They were efficient, professional, kept the work area clean, and the finished product looks fabulous. If we had to have another window replaced we would not hesitate to call Pelican again.

Pelican Windows did a great job on my project! The whole process went smoothly. Evan was our sales rep. He was personable, professional, knowledgable, honest, and not at all pushy. Installation day went like clockwork. The installers - Steven, George, and Victor - arrived as scheduled and were courteous, considerate, neat, and proficient. They patiently and respectfully listened to a couple of special requests we had and followed through with a smile. Evan stopped by in the morning to make sure things were going well which I really appreciated and at the end of the day Steven made sure we knew about a screen they plan to replace, offered to help move the furniture back, and got our alarm system back in operation. I couldn't have asked for a better experience - and I've been in the construction business for 45 years myself and seen the gamut.

The installation team was professional, courteous, well organized, punctual, and tidy.  The job took two days including take down and reinstallation of all window treatments. They are a professional outfit from the top down.

They were prompt, no pressure, straightforward and emailed me an estimate very quickly.  I got one other estimate and, although both companies were very good, Pelican was significantly lower price for a comparable product.  Windows were ready sooner than they originally said, they scheduled the service, showed up on time, did the work and left up with really nice new windows.  Easy, good price, quality work.  I appreciate that given how busy my life is- no hassle and we are very pleased.  I would definitely recommend them.