EcoWater SoCal

They were responsive.  They did what they said they would.  They turned in the report when said they would.

unknown

unknown

I had been looking into water softener's due to the extremely hard water in the area and my family's reaction to the seasonal chlorine smell of our water.  I was skeptical of the provider claims & cost of such systems.  We met with Wanda Smith on the subject and she spent considerable time with us answering all our questions and provided us with several cost alternative systems to meet our needs. We decided to invest in their higher end system and added a reverse osmosis drinking water system at the same time.

The installation was flawless and the technician John Gummeson made the installation process the best experience I have every had.  John was easily to work with and helped me orient the installation in a way that worked best for me.  He helped me by installing a water demand pump on the osmosis system which I had previously purchased to solve a ice maker issue in my build in refrigerator.  John was neat, and he handles extras & design changes on the fly professionally.  I can not speak highly enough regarding him.

The system worked as advertised.  The chalky residue is gone from our dishwasher.  Clothes are cleaner and softer than ever.  The smell of chlorine and my skin irritation are gone.  The quality of the drinking water is as good as the smart water you buy in the store - I cannot tell the difference.  The soft water is great to use for washing my cars.

My system also included a wireless monitor which water usage and other features of the system.  I was surprised to see how much water we were using and quickly put that information to use by reprograming my water systems to reduce the amount of water we use to irrigate the yard.

The follow up by Wanda was productive.  She tested the water and went over the system features with us to made sure we understood all the attributes. 

I consider this a good investment for my family.  It has improved the quality of life for us and to process was a great experience.

 

unknown

I've had my Reverse Osmosis System for many years and it works as well as when it was new.  EcoWater makes systems now that take no service call to change the filters -- they just screw on and off like lightbulbs.  Problem is, this system is working so well I haven't needed to trade it in for a new one.  Someday I'm sure I will because nothing lasts forever.  Luke, the technician who came to the house was professional and friendly.  I have EcoWater's whole house system as well and have recommended it over the years to countless friends and family.

ON TIME AND VERY PROFESSIONAL...GOT EXACTLY WHAT WE WERE PROMISED...VERY HAPPY

the salesperson was nice and accommodating, the unit was installed as promised, but the technician left it on "bypass" after installation, so when we still did not have soft water after several days, we figured that out. After 15 months the unit started to spill the brine into the drinking water after each regeneration cycle. So, you take a glass of water and it is basically salt water. It's a small amount and can be washed out easily, but it is unpredictable and comes as a surprise each time. When we called the service, the technician said there is nothing wrong with it. He changed a few settings, for $99 per service call, but the problem remained. When called again, they sent a different technician, who checked the water again and said there is no problem, even though I repeated several times, that this is not a constant problem, but only after regeneration. He explained to me that this is probably because I am using potassium salt and not sodium. Having owned a few water softeners before, I know this is not true. He went on to say that we did buy the wrong unit, because this one is the most basic one and is not for drinking water, which of course the salesman did not mention. And also he would be happy to give me credit for this unit if I buy a better unit. I had the feeling there was no serious effort to even understand the problem or to fix it, he just saw another business opportunity. When I called a third time because the problem persists, they wanted another $99 for the service run and gave me another lecture on the phone that there really was no problem.....(but the kids are spitting out the water when they happen to be the first ones in the morning after regeneration to use the water)... I am extremely disappointed with the quality of the water softener, which for $1800 should not put the brine back into the water line. I am even more disappointed with the service and the professionalism of the technicians. They treated me like a fool (at least the one of them). Had I known what I was in for, I would have bought a unit at a hardware store for under $1000 and be prepared for trouble.