Wonderful Job, great Service! I highly recommend Action Abby Carpet and Floor in Vacaville for any of your flooring needs. They have been in business for over 35 years, and that says a lot about a company. The new show room at 900 Merchant St. is large and they have quite a collection of flooring choices. I dealt with the owner, Bob, and his two employees Ulyses and Marvetta. Ultimately I purchased laminate flooring throughout the house. The install crew did a fabulous job, (Ricardo Morales, Francisco Morales and Felipe Hilberto) the crew surpassed all my expectations. I am past pleased, the customer service was exceptional. I love the floors now as much as the day they were put in; 6 months ago. The quote was one of my better quotes. I was impressed to find the quote was very detailed and precise, nothing like the other more vague quotes I received from other companies. The work and attention to detail was incredible. Through it all I was never pressured in any way, and that wasn’t always the case. My experience: First off looking back on the entire situation I don’t know why the Abby people even put up with me. They were incredible, and showed me such patience. I’ve never been so indecisive in my entire life. At the time my life was the most hectic it had ever been in all my 70 years. I was overwhelmed in a Trust I was handling, I had just purchased my first house, planning a move after many years in a larger place, tons of stuff to deal with and I was doing as much as I could with extremely limited funds. Money was very tight. The flooring in the new house was horrible and smelly and definitely had to be removed before I could even consider moving in. First Ulyses came to the house to measure. He politely answered any question I had (many questions). I couldn’t make up my mind of the design of the flooring, so he came out with samples I thought I liked in the store, but I couldn’t decide. I was in and out of their show room too many times to count. Marvetta was always on the floor and was so sweet and helpful. At one point in time she too came to the house to help me select. They were all so very kind and patient. My main problem was that I found a flooring style and type I really liked, except the flooring was from one of their competitors in town. I wanted to do business with Abby so I told them my dilemma, and showed them the sample from the other company to see if they had anything close. After several more samples and more trips to the house we all came to the conclusion that their competitor’s sample was the best choice considering the real wood accents in the house, and the fact I was moving in mix wood colored furniture. At this point they surpassed my expectations by offering to search for the floor and special order it for me. Ulysses and Marvetta did find the exact flooring and Bob okayed a special order for me. Then on top of everything else they held true to the original quote for me with no increases for all the extra time, work, etc. I urge anyone looking to replace any type of flooring to visit the Abby show room in your search, and see a great selection of product; get a free quote, and meet the wonderful Abby team. I’m confident you will be as happy as I am. This business from the owner down definitely put the “C” in customer service.