Action Abbey Carpet

We hired Abby Floortex Design 900 Merchant Street Vacaville Ca. 95688 to replace all flooring in the entire house $30,281.00 during the process the installer suggested instead of putting the baseboards he removed back on the wall after installing the floor that if we paid for new baseboards $400.00 and 5 gallons paint $260.00 he would pick them up take them to his shop and paint them, he told us it would be a much cleaner nicer looking job we agreed and thanked him for the suggestion, he recommended what type of paint to order and where to buy it which we did, he ordered and picked up the baseboards, we gave him the paint he picked up the baseboard using our credit card number, 3 weeks after baseboards were put back on the wall our painters started the painting process using blue painters tape the painters advised us when removing the tape the paint was coming off the baseboards in strips, when we asked Abby Floortex about it we were told by the sales representative that the deal was made between the installer and myself not with Floortex when I stated that the installer represents Floortex at that point the Floortex Design representative said she would look into it with the owner, a few days later I received an email saying that the owner of Floortex met with the installer and the sales representative and the decision was made that Floortex had met their contractual obligation to detach and reset the baseboard only and it is very unfortunate what happened to your baseboards and that it has caused me to be displeased with Floortex, basically saying they are not concerned about my dis-satisfaction of them not standing behind their promise of a warranty on the workmanship and the quality of their work, prior to the issue with the baseboards peeling we did a walk through with the installer we noticed some issues which he corrected right away, he also mentioned that if we find anything else afterwards we do have a warranty period and all we would need to do is call the sales representative which we did and were denied, we did not ask that all the base boards be repainted just sand and repaint where the paint peeled, while there were roadblocks that came up during the installation process the installer did a very good job of keeping us informed and found work around's to complete each task, we were very pleased with the entire experience until our conversation about the baseboards peeling, now we are not happy with the overall outcome of the job primarily because Floortex did not follow through with the promises made by the installer that Floortex sent to our home, no ownership or responsibility taken, so now we are hiring a painter to come and do the baseboard painting properly.

Wonderful Job, great Service! I highly recommend Action Abby Carpet and Floor in Vacaville for any of your flooring needs. They have been in business for over 35 years, and that says a lot about a company. The new show room at 900 Merchant St. is large and they have quite a collection of flooring choices. I dealt with the owner, Bob, and his two employees Ulyses and Marvetta. Ultimately I purchased laminate flooring throughout the house. The install crew did a fabulous job, (Ricardo Morales, Francisco Morales and Felipe Hilberto) the crew surpassed all my expectations. I am past pleased, the customer service was exceptional. I love the floors now as much as the day they were put in; 6 months ago. The quote was one of my better quotes. I was impressed to find the quote was very detailed and precise, nothing like the other more vague quotes I received from other companies. The work and attention to detail was incredible. Through it all I was never pressured in any way, and that wasn’t always the case. My experience: First off looking back on the entire situation I don’t know why the Abby people even put up with me. They were incredible, and showed me such patience. I’ve never been so indecisive in my entire life. At the time my life was the most hectic it had ever been in all my 70 years. I was overwhelmed in a Trust I was handling, I had just purchased my first house, planning a move after many years in a larger place, tons of stuff to deal with and I was doing as much as I could with extremely limited funds. Money was very tight. The flooring in the new house was horrible and smelly and definitely had to be removed before I could even consider moving in. First Ulyses came to the house to measure. He politely answered any question I had (many questions). I couldn’t make up my mind of the design of the flooring, so he came out with samples I thought I liked in the store, but I couldn’t decide. I was in and out of their show room too many times to count. Marvetta was always on the floor and was so sweet and helpful. At one point in time she too came to the house to help me select. They were all so very kind and patient. My main problem was that I found a flooring style and type I really liked, except the flooring was from one of their competitors in town. I wanted to do business with Abby so I told them my dilemma, and showed them the sample from the other company to see if they had anything close. After several more samples and more trips to the house we all came to the conclusion that their competitor’s sample was the best choice considering the real wood accents in the house, and the fact I was moving in mix wood colored furniture. At this point they surpassed my expectations by offering to search for the floor and special order it for me. Ulysses and Marvetta did find the exact flooring and Bob okayed a special order for me. Then on top of everything else they held true to the original quote for me with no increases for all the extra time, work, etc. I urge anyone looking to replace any type of flooring to visit the Abby show room in your search, and see a great selection of product; get a free quote, and meet the wonderful Abby team. I’m confident you will be as happy as I am. This business from the owner down definitely put the “C” in customer service.

The work was done without much intrusion. The workers moved and replaced all heavy furniture, installed the baseboard which was delivered 3 days before installation so I could apply 2 coats of paint to it. The baseboard didn't even need caulking and touching up, the installation went that smoothly.