Right Movers

I hired Right Movers off the recommendations from our neighborhood Face Book page. Martina was helpful and was prompt to respond with any questions I had regarding our move. The day of the move started great, the guys were on time, packed mostly everything, and got to our new home in a timely manner. Unfortunately that is when things went south. The lead on the job and myself had a discussion as to getting the refrigerator through the doorway. He asked if handles could be removed, I requested they remove the doors so no damage would occur. The lead and helper decided to not listen to my request and forcibly pushed my fridge through the doorway, causing damage to my doorway, flooring, and refrigerator. To make things worse, they did not say anything about it and moved on to another room of unloading. When I walked back in and saw the damage I brought it to the leads attention and he said that he would let his office know of the damages occurred and I would just need to follow up with the office for the claims end. They also fully disassembled a bed frame and could not reassemble correctly and lost some of the screws. At the end of the move, the lead stated that he was going to call the office to let them know they were done and to give the damage information. He came back into our home and again apologized for the damage they caused and to follow up with the office. They seemed to be truthful so I thanked them and gave them a very nice tip. Well then the real headache began. Once the office finally called me back, the office is not open on weekends, but does not state online or voicemail that they are unavailable, they told me the lead made no comment of the damage they caused. Tim, the owner emailed me stating he would have his employee come back to paint the damaged doorway and to glue our floor. After speaking to him on the phone he requested I get a quote for the replacement of the damaged flooring on 04-11-2024. The estimate was done 04-16-2024, no response from Tim until 04-19-2024 and at that time he stated he needed (3) total estimates and he would arrange it. I am still waiting on this to occur. I had to hire a painter to patch, sand, and repaint the doorway. The least the owner can do is cover the cost of the damaged flooring. I haven't even asked them about how they would rectify the refrigerator damage. If Tim can stick to his word and make things right then I will update this review, but at this time I would say proceed with caution and keep close eyes on the employees as I should have stood there to make sure they did as I requested and remove the fridge doors before moving it through the doorway. (The previous owner had an oversized fridge in the same spot and their movers had no issues getting it out of the space)

This review is from my nephew's family - Thank you Tim and Right Movers for taking such good care of them! "As a military family, we have done a lot of moves over the last 10 years. We have had terrible moves with broken heirlooms and difficulties with coordinating the move. For these reasons, we appreciate Right Movers even more. Tim spent time in advance of the move date to conduct a thorough inventory of our household prior to the move via Facetime and worked to make the process easier. The movers (especially Antony and Carlos) were very professional and worked to help make the entire experience easier on us. As a house with 3 kids, it was chaos trying to coordinate the selling of our old property, children's schedules and the move to our new property. This also all was done during the middle of a military assignment where we were having to coordinate single parenting into the mix. Right movers took on the responsibility of the move and made that task one thing I did not have to worry about. Everything was packed very efficiently and made it to our new property safely. The one minor breakage was replaced by Right Movers. Tim even came in person after the move was completed to apologize for the one breakage and to ensure that we were happy with the overall service. They treated us as their number one priority and helped limit the stress of moving."

What do you do when your contracted moving company does NOT show up on your "Big Move Day?" We were faced with this nightmare in January. Aside from sheer panic and anger, I started calling every local moving company to see if someone could move us. After many calls, I finally made the right call to Right Movers. Even though they had two other moves scheduled that morning, they promised that they would be at our home at 1:30 pm and would help us move out. I almost danced in the street when their truck pulled up to the curb. They were so kind and immediately started to wrap our furniture and start the process. These guys worked until about 9:00 pm that night to make sure everything was in place. True heroes! I am only ashamed that it has taken me this long to write this review, but Right Movers' help in our situation is still heartfelt and sincerely appreciated. I would trust them to do a great job for you, too!

The owner is very personable. The moving team is exceptional and they have be outstanding every time.