COMMERCIAL-RESIDENTIAL-JANITORIAL Clean Palace Housekeeping adapts a cleaning regimen that accommodates the precise needs of your home or business. Trained and efficient staff are equipped to meet and exceed top-notch service expectations at rates that will not exceed your budget. We are committed to clients. Having a clean environment to live and work in is very important for physical and mental health. Spaces that are not sanitized and unkempt are oppressive, and affect breathing, concentration, and productivity. Let us take care of it so that you can be happy and healthy!
COMMERCIAL - RESIDENTIAL - INDUSTRIAL CLEANING: Home & Garage Organization - Home Staging - Move-Ins & Move-Outs - Vacancies - Post Construction - Event Services - Windows - Seasonal - Spring - Food Service Area Sanitation - Blinds and Window Cleaning
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
65% | ||
17% | ||
11% | ||
4% | ||
3% |
"Thank you so much! We enjoyed working at your home. We are glad you gave us the opportunity to clean and organize. We also appreciate the opportunity to service your home long term."
"Thank you so much for your review! Is a pleasure working with you and your lovely family"
"Thank you so much!"
"Thank you for taking the time to rate our company! We're glad you gave us the opportunity to help you prepare your home for the open house, and that it was done on time."
"Thank you so much for the great rating! It was a pleasure helping you with your cleaning needs."
"In response to this review, yes the leader of the group was right to say that the time had to be adjusted accordingly since they were three housekeepers on site. If a job is done using more man power, of course the time has to be adjusted down. There is no wrong practice about that. Also, Clean Palace Housekeeping does not schedule 4 or 5 properties in a day, as stated here. There wouldn't be enough hours in a day to complete a well enough job that way. Also, we certainly wouldn't want to inconvenience anyone with our crews in their house after they come back from a long day of work or school. We do not rush, but we do try to work efficiently. We're sorry to hear this type of feedback and regret that we didn't get the opportunity to hear the homeowner's concerns in a timely matter, or while the housekeepers were at the house. We would have taken the time to discuss it and try to find a solution. We are glad to know, though, that the housekeepers were tipped because the homeowner felt they deserved it. We appreciate the homeowner providing the "after" photos, but these photos alone don't determine how much work was done, and how much effort was put by the housekeeper in this particular project. This was a whole house, not well maintained, one time cleaning, and very challenging job. The crew assigned put their best efforts and expertise, and did the best they could in the time that they had."
"Extremely dusty and neglected spaces are challenging, but very rewarding seeing the end result and knowing that we're contributing for a cleaner enviroment for them to breath in. Most are appreciative of what we do, but some are not. No matter what the outcome is, our focus continues to be one where we strive to treat our customers as we would like to be treated. Your home, or businesses' condition become our concern when we're given a key and the customer's trust for the opportunity to be of service."
"Your opinion is important for us. If the quality of our work did not meet your expectations, please know that our work is guaranteed. You are welcomed to contact us within 2 days after work completion to share your concerns and to arrange for us to come back if we determine a valid claim is at hand."
"Thank you for the great rating! It was a pleasure serving you."
"Thank you! We appreciate the great rating."
"Please specify your concern"
"Thank you for taking the time to write this review!"
"Sorry, we were just trying to help you organize the area. We should have asked. Thank you for pointing it out."
"Thank you for your review!"
"Please specify your concern."
"Thank you for your review. Yes, we do use CLR among others, but thank you for your recommendation. We'll try better the next time."
"Thank you for your time and the good report!"
"When the customer made the purchase 6 months ago, we replied to schedule right away. We communicated via email and a series of texts, but customer didn't respond until six months after the purchase. After this extensive period of time, we did have to go back on record and locate the purchase, but did our best to provide a quick response. We didn't mind to take the extra steps, but we do expect the customer to understand that old and new purchases cannot be treated the same."
"This was a Deep Clean project for a post construction. Doing laundry is not included, but we do offer the service for an additional pre-negotiated fee. We were not told there was laundry to do, but when the housekeepers got there, they were asked to do 3 loads, including towels and linens, and they did it. They ended up staying 30 more minutes, and did not charge the additional fee. As our usual practice, before leaving the house, the head housekeeper asked the homeowner if everything was okey, and she said yes, and tipped them. We appreciate the opportunity to serve our customers, we want to make it simple, is easier to go the extra mile with a positive attitude, than fight against it."
"Thank you for your review!"
"We appreciate your business and thank you for taking the time to write this review."
"Thank you! We are happy to hear the service was done according to your expectations. Your satisfaction is always our priority."
"Thank you! Good to hear the good report!"
"No matter what the crew size, a head housekeeper is always on site. Head housekeepers are very knowledgeable in what they do, and part of their knowledge, which we require for the job, is to speak the language. Any instructions comments, or concerns should be directed to them. Homeowners can also call the office, and speak to Judy, or text her, if that option is preferred."
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