Clean Palace Housekeeping

Ruby was very thorough and detailed. She worked with us to find out what our needs were (which included helping us with organizing) and did an excellent job. She helped us tremendously and was easy to work with.

Every visit is perfect and satisfying

The team is really great. I love them.

I needed a one time house cleaning before our first "Open House" to sell our home. At the last minute, right before Father's Day weekend we realized with all of the last minute details to get the house ready to show, we were not going to have the time to do an final thorough cleaning. I was able to get a hold of Clean Palace Housekeeping Thursday afternoon and they had someone there Friday morning so the house was perfectly wonderful for it's 2:00pm Open House. Great work, friendly and efficient. Thank you!

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Basically, the three ladies who came to clean the house were overworked as they were in a hurry because they still have three or four houses to clean after ours. The area I asked them to clean was within the scope of the advertised size. So I had the impression that what I paid for was in accordance with what was advertised. But when they came, the leader of the group, I think her name was Diana, said that since they were three, the number of hours for them to work will have to be adjusted accordingly. I agreed since I have a cleaning lady that comes every week anyway. When they were about to leave, they forgot to clean one room which was counted before they started. They rushed to finish it because they were going to be late for the next job. I gave each a $10.00 tip because I felt that they deserved it. But when I examined the work after they had left, I was sadly disappointed. I don't think they gave the job their best effort. For example, calcium deposits in the master bathroom was left uncleaned as shown on photo.

Good. Could be a bit more thorough, but house was very neglected and extremely dusty.

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That was OK, I wasn't totally satisfied. I didn't want it any sooner. The price was fine. I had to look for some stuff, because it had been moved from where it was. They put away stuff that I didn't want put away.

Two people came to clean. They were nice people.

Sorry in advance for this long review. Court proceedings are done (YES, you read that correctly), and I feel it's my responsibility as an Angie's List (AL) member to share my experience. I'm certain that during my years using AL that I've been spared a lot of "bad" contractors, so it's my turn to help spare others. Everything I say here is fact. I'll try not to provide judgment and leave that part up to you.
First, Judy does NOT clean. She's simply a "middle-man" who schedules cleaners. I was charged exactly DOUBLE what she paid her cleaners. I don't know if this is always how she prices her jobs. Secondly, I'm an extremely honest person. I've NEVER once sued anyone nor have I ever been sued. If I haven't paid a bill, it's because I either lost it or never received it (both rare things). My credit record is stellar. I can't handle dishonesty, especially from adults. Thirdly, in this review, I'll freely admit the mistakes I made.
Let's get to the review. We were moving into our new house on Tues., June 9th, 2015. We'd recently refinished the hardwood floors, so there was an EXCESSIVE amount of dust. The house required a very deep cleaning. The woman who was scheduled to clean had to cancel on Fri., June 5th. I was desperate to find someone at such short notice. I found Judy?s Clean Palace Housekeeping on AL after a quick search on my phone. I called two companies. Judy was the first one to call me back. (MISTAKE #1: I DIDN'T THOROUGHLY READ HER REVIEWS.)
Judy had a crew available to clean on Mon., June 8th, and she explained that they'd provide a very thorough deep cleaning. She tried to tell me about a ?deal,? which was quite confusing. It would be X hours for X amount of money if you do this or that and purchase it on the AL website. Her explanation of this ?package? kept changing. I told her several times that I wasn't concerned about how many hours the ladies would be there. My concern was having the house completely clean before we moved in. I told
her that with 4 people, I expected them to be there all day because (1) the house is nearly 3,600 square feet and (2) the house was incredibly dusty. She agreed with my assessment during the phone call. We didn't agree on a price then because we were both unsure about how long the cleaners would take. She told me to call her when the cleaning was complete so we could figure out the amount of the check that I needed to write. (NOTE: THIS WAS ALL DISCUSSED IN SMALL-CLAIMS COURT, AND SHE DIDN'T DENY ANY OF THIS.)
The four cleaners, including Housekeeper #1 (HK1), were so nice. They showed up on time at 9 a.m. (I was actually 5 minutes late getting to the house because my packers were running late.) I showed them around and gave them lots of cleaning supplies/chemicals that I'd purchased. I reiterated that every square inch of the vacant house needed to be cleaned, including the insides of the closets, cabinets, etc. I felt I was in good hands, so I planned to head back to my old house to supervise the packing. I told them I'd be back in the early afternoon to check on them when I?d be out buying lunch for the packers.
Once I got in my car, I realized I'd forgotten my phone, so I went back into the house. The ladies were standing in a circle in the empty living room holding hands with their eyes closed. Although this caught me off-guard, I figured they must've been praying, so I quietly apologized, grabbed my phone, and ran back out to the car. I have nothing against this. My only point in mentioning this is that they didn't get straight to work cleaning the house. I have no idea how long they were praying (which is what I assume they were doing). It was after 9:30 a.m. when I left the house.
I went back to the house at 1 p.m. I was shocked to hear the ladies saying they were finished. I had expected them to be there all day. As I was in a rush to return to packing at the old house, I didn't have time to thoroughly check the house (MISTAKE #2). The ?head? cleaning lady, HK1, was on the phone with Judy trying to figure out what they should charge me. I don?t speak Spanish fluently, but I could tell by her facial expressions, body language, and volume of her voice that something wasn?t right. Their phone conversation lasted several minutes. I was told to write the check for $640. It surprised me, but I was in such a rush, and I knew this lady was just the messenger, so I wrote the check (MISTAKE #3).
It wasn?t until later in the afternoon that I started doing the math and realized that I'd way overpaid for this service. They cleaned for a maximum of 4.5 hours. The math comes out to $35.56 per hour per cleaning lady. (NOTE: THE 4.5-HOUR TIME PERIOD WAS NOT DISPUTED IN SMALL-CLAIMS COURT.) I texted Judy to find out if I'd overpaid. She called me shortly after. As she did
on the phone during our first conversation, she kept trying to tell me how the ?deals? worked. It was very confusing, and she kept changing the amounts. In addition, she kept telling me that the cleaning ladies had worked for a longer amount of time than what I
knew they'd worked. I hung up the phone more confused than ever & feeling very cheated.
I was unable to return to the new house until 1 p.m. the next day (Tues., June 9th) as I was supervising the movers all morning at the old house. It was time for the moving truck to leave the old house and head to the new one, so I got a head start and arrived at the house at about 1 p.m. Much to my dismay, I saw that most of the insides of the closets & cabinets were filthy. They hadn't even been touched. Not even the shelves that were EASILY accessible had been cleaned.
Immediately, I took photos & texted them to Judy to show her proof that the house hadn't been deeply cleaned at all. We had a couple brief phone conversations, but I told her the movers were arriving, so I didn?t have time to talk. I made her aware about how upsetting it was to see the house in that condition. She wanted to send the ladies back to clean right at that moment, but at that point, I already was knee deep in CLEANING IT MYSELF because I had to unpack and put things away. She proceeds to send me texts that day about the pricing, hours, etc., but NOTHING about the mess. No apologies about the mess at all.
Two days later, on Thurs., June 11th, two of the cleaning ladies knocked on my door with no advance notice. It was HK1 and her daughter (HK2). I let them in, and we talked about what had happened. They told me that they were shocked that Judy had charged me $640. They told me they'd been paid $320 TOTAL for all four ladies. In addition, they told me that on the phone that day (June 8th), Judy was rushing them to another job, which is why they didn't have time to finish the deep cleaning. HK2 even made a comment about how Judy has done this type of thing before. (NOTE: HK1 APPEARED IN SMALL-CLAIMS COURT BUT WAS HESITANT TO TAKE EITHER MY SIDE OR JUDY'S. AT COURT, JUDY NEVER DENIED SENDING THE LADIES OFF EARLY TO ANOTHER JOB.) They were well aware that they hadn't cleaned thoroughly & felt really badly and wanted to clean right then and there. However, given (1) I'd already cleaned most of the mess myself and (2) the state of the boxes/unpacking all over the house, I told them that now was not a good ti

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Did pretty good job.  kitchen was spotless.  only thing they didn't do well was hardwater cleaning.  Recommended CLR next time.  They worked very hard....

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They were on time and they seemed pretty professional but they missed large chunks of areas. They forgot to clean an entire bathroom. I'm really disappointed. This was my first company off of Angie's List.

unknown

Overall really well done. The ladies were not very friendly but that is ok, they did their job as they were supposed to and when I needed one of them to move their car it was no problem. I wrote a check as they were nearly done and I had work to do so they left quietly and without any problems. I would definitely use them again.

Both times I used a coupon to contract this service through Angie's List. Not only were the ladies punctual, they called/texted their time of arrival so that there would be no confusion as to when they would start work.
The most impressive part of our kitchen cleaning was the condition of our ovens before and after cleaning.
 They were pretty dirty prior to cleaning, and they looked new after the cleaning. The ladies moved things around to really get to a deep clean, and I was impressed. Our current housekeeper cleans around things, and does not move objects.
They are more expensive than our weekly housekeeper, but their level of "clean" is far different than what we are used to. The ladies also took instruction quite well, the listened, and performed.

Great. Terrific.

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