Suddenlink

On Friday, 2/ 16 I scheduled the first available appointment Monday afternoon 2/19 to resolve my cable channel access issues. Appointment was confirmed 1-5PM Monday 2/19. I called several times to confirm; most customer service reps indicated the work order didn't have the details although I did get an email confirmation Monday morning (2/19). I never received a call from the technician. At 5:30 PM when I called (since the latest online notification said the technician would be there between 4:15 - 5:30), I was told that the notes in the system stated "all services operational". This is not the case. I still can't get channels. The technician never called or came to the condo. The customer service representative did not know what to make of the situation, but the appointment was closed out as "completed" Upon requesting to speak to the supervisor, we were told there was a long hold time and we would receive a call back. 1 1/2 hours later we have not yet received a call back.