Sucro Painting Contractors

"We appreciate this kind review, Herman! We work very hard to ensure that our customers have a positive experience with our service, and Your recommendation means a lot to us, especially knowing that you researched other options and still chose us. If there's anything else we can do for you, please don't hesitate to reach out."

"Hi, it's always a pleasure to work for such nice people! Please let us know if there is anything we can do for you in the future..."

"We really appreciate you taking the time to review our work. Thank you again for your business!"

"We really enjoyed this project! The new color scheme looks great!"

"Hi, it's always a pleasure to work for such nice people!"

"I decided that it would be best to address this review to everyone rather than just this specific customer. Although I am very sorry that this customer relationship turned sour near the end, I think it is unfair to hear only one side of the story. We strive to be as responsive as possible and to do high quality work at a fair price. If you take a look at our response rate of 100% and response time of 30 minutes on Yelp I think you'll agree that our record speaks for itself. Our rating of 4.5 should also speak to our performance as well as our rating on Homeadvisor and Angieslist. By the homeowner's own statement you can see that the work was done well but that there were communication issues with sales/management. In this case the homeowner hired subcontractors "around" the GC and we were not even aware that there was a GC or what their name/number/email were until the project was already well along. The exterior was done first and went more smoothly because the exterior was ready to paint and we just painted it as usual. Brand new interiors are more challenging in general and require much more coordination between the various trades (plumber, cabinet installer, trim carpenter, flooring, electrician, etc). We have references from well established GC's in the southbay for whom we paint EVERY job and have for years. Painting HAS to be the last trade on the job as it almost always gets damaged by other trades' tools, dirty hands, etc. It is also very difficult for us to make a fair profit if we have to return to the job many times due to trim not being fully installed, handrails not completed, holes being put into finished drywall, etc. In closing, major renovations and new construction require proper management by the GC and do not work very well if all parties aren't on the same page at the very beginning of the project. Respectfully, Marcus Sucro President/GM"

"We appreciate your feedback and look forward to working with you and your neighbors again in the future! Thanks again, Marcus"

"Thank you for choosing us and we appreciate your review. We look forward to seeing you soon. Sincerely, Jackie."

"Hello, We appreciate your review and we hope we can work with you again sometime in the near future. Thanks, Jackie."

"Hi, we just wanted to say thank you for the review and we would like to work with you again soon. Thank you for choosing us, Jackie."

"Hello [member name removed], I thank you for your detailed description of the issues and of the quality of the work vs. the professionalism of the sales team. As owner of the company I'm always trying to improve our performance in all areas and have made changes to make sure that this doesn't happen again. Best, Marcus Sucro"

"We appreciate your feedback and look forward to working with you and your neighbors again in the future! Thanks again, Marcus"