Renewal by Andersen of Los Angeles

From consultation and finalizing contract thru installation and cleanup, all staff and crew were excellent.
The crew, Amado, Martin and Ray were great.  They were extremely careful with setup and cleanup.  They are polite and friendly.  They are artisans!  We would have preferred a continuous outside frame, but he explained the machine does not make the frame to the size of our window.  The frame looks patched.

Dane, Kim, Sophol and Sok were my crew today they were wonderful! Efficient, know and did their jobs so easily.  A-1, in every way!! Will recommend renewal by Anderson to everyone I know, and my guys too! Every thing went so smooth I can't believe they did it in a day. Now that I've had instruction on how the windows work I'm more than pleased at how easy it is for me to keep clean!!  No hassle screens too.  Simply great engineering!!! I'm so HAPPY! Thank You can't wait for  my new front door!!!!!

Experience was exceptional from the start, sales and installation.  Jerry L. and his crew were efficient, friendly, cleaned everything up (even picked up after my dogs so they could get through to the backyard easier!)  Windows are so much better than I expected!

23rd July, 2016

 

Dear Installation Department,

 

Rafael and Christian were very
professional, friendly and courteous. 
They showed up at the scheduled time and did an excellent job installing
our windows.  Rafael helped us decide
which flashing to use to finish of the outside of the windows.  After finishing the job they cleaned up, it
looked like they were never there.

 

The windows give our home a much up
graded curb appeal and they show superior craftmanship over other windows we
have seen.

 

In the future we will be replacing the
sliding patio door and windows in the back of our house, because of the quality
of your product and installation crew we will certainly be calling you when we
are ready.

 

It was a pleasure doing business with
Andersen Company from

sales all the way through installation.

 

 

Mr & Mrs Mike Johnson

 

 

 

 

.

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They did an excellent job! I was very pleased with the finished product. Their service and professionalism were great!

Today we had 13 windows replaced and were absolutely delighted with the finished product. In addition the entire job was completed in one day by a crew of four exceptional, courteous, and efficient installers. By the time they finished, the only evidence that they were there were the new windows. Everything that was moved was put back into place and all debris of any kind was cleaned up and removed.As long as the windows perform as expected we will be delighted. 

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Bottom line: Product may be good, but cost is high, sales presentation is overly long, and it's as high pressure as a time share pitch.
A man came to my door one day, said company representative was in the area, and asked if I'd be interested in having windows replaced.  I said okay, and then was asked all these odd questions, as other reviewers have mentioned, making sure I could be available for a 90-minute presentation, and about who the head(s) of household are and if they'd all be present at the presentation.
An appointment was made, but the company called to say the representative would be late, and asked if that would be okay.  I said no, and we rescheduled.
At the new appointment, a representative came on time and was warm and friendly.  He took me through a long presentation (about an hour and fifteen minutes) where he showed me samples, videos on his tablet, and took some basic measurements.  The products looked good and well-made, but I was getting the sense that they might be pricey based on his investment of time and energy in this presentation. 
Somewhere in this presentation, he told me how highly rated the company was among customers, throwing out various numbers from surveys.  Of course, who knows what the questions are on those surveys, and do any of the surveys ask if the prices seemed high, or if the sales tactics were high-pressure? I remembered seeing some less-than-savory reviews of the company on sites I trust a lot more, like Yelp or Angie's List.  (Surprisingly, as of this writing, while their score is low on Yelp, their score is still high on Angie's List, but I suspect that's because the customers who ended up using their service were happy with the product itself, and perhaps are more financially able to afford the windows; therefore perhaps they didn't face the wrath of the salesman when they turned down the offer, and thus not post a negative review.)
Finally, we got to part I was waiting for and dreading.  To replace two sliding glass doors and two windows, my quote was $14,000.  I was instantly shocked.  He asked me what I was expecting and I said maybe like $3,000.  Now his approach changed to the point where I felt like I was being grilled.  So, was I expecting to pay $1,500 for each door and get the windows for free, he asked? I couldn't believe it.  He said that I had led him to believe that, other than pricing and financing, there was nothing stopping me from going with their company.  I said, yes, I did say that, and it is the pricing that I have a problem with! I stayed very calm, as he kept trying.  He offered me a significantly lower price ($11,000, still way more than I was comfortable with) if I agreed to the price on the spot.  When I said I would have to think about it, he said, "Okay, so you're basically saying 'no.'" It was really uncomfortable.  He asked me what I was going to get instead, a conversation I didn't want to even have, and he said if I was still considering getting vinyl windows after all the negatives he had shown me about them, that I'd still be looking at paying $8,000.  
Eventually, he gave up, and took his samples back to his truck.  We shook hands and I told him I was sorry we weren't able to make a deal, just to be polite, and he said that it's okay because most people do purchase from him after the presentation.  Unbelievable.

It went exceptionally well, in spite of problems being discovered along the way in this old house. The salesman apparently did not realize the complexity of a couple of the jobs and has quoted a certain price without realizing how complex the project was on two of the windows. We went into contract with Renewal by Andersen based on whatever they said was the price. Later, when they realized how difficult the project was and how much more work was involved, they still did what they had to do and we split the cost with them for the extra work necessary, by way of fair play to both the parties. Their workers are highly skilled, very professional, courteous and clean in all that they did. Their painting team did a most excellent job of finishing up all the painting necessary to make the house totally presentable again. All the debris was hauled away. All the work was done to our satisfaction. This is one of the best businesses with whom we have ever dealt, in any context.
They are a pricey company, but their work is so good and they give so much service that they are entirely worth hiring.

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The salesman asked how I would rate him and I said phenomenally good and knowledgeable. This guy knows his windows. He has only been working there for two months. He sells it and then another comes out to do the measurements. The window is supposed to block out 85 to 90% of the heat. They have a window experiment where they take a heat lamp and a radiometer. They put one single pane window in front of the radiometer and it spins. They then put a double pane window between the two and it's still spinning like mad. They then put their own double pane window through the same experiment and the needle didn't spin at all meaning the heat was not passing through. Their windows have air pockets that keeps the heat from transferring through. We are having gliders installed. While the work has not yet been finished, we are looking forward to the installation. I like how they put a label at the top of your window with a number. If someone were to destroy the window, you can give the company the number on that label and they will replace it for you quickly with the exact specifications. I understand that this replacement is free of charge.

I declined to terminate the job quotation via telephone.  Several days later Andersen sent a sales foreman to take detail measurements only to be embarrassed that the front office did not inform him of the cancellation.  (He verified the cancellation with a phone call to the office).  I have subsequently had calls regarding my cancellation and concluded that Andersen sales force are incompetent and the rude on the telephone.

please note that several months have elapsed since this experience and the date provided above may be off by months.

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It worked out fine. It was great. They were very efficient. They cleaned up and they did everything as they said they would do. They were here a couple of days. They worked very well and did a good job. I paid $1,000 down and then gave a down payment of $5,400 and paying off the balance on an interest free loan. When they came out they asked if I was planning to order that day and I said no. The salesman was very good and persuasive. They also gave $3,000 off for ordering that day so I went ahead and ordered that day. The windows seem to be very good quality windows. They were here right when they said they would and their work was very good. They were expensive. I didn't go get other prices. They were very responsive and they contacted me. He came at the end and explained everything. They were very professional.